{"id":117,"date":"2024-11-07T09:02:58","date_gmt":"2024-11-07T08:02:58","guid":{"rendered":"https:\/\/Botnation.ai\/site\/?p=117"},"modified":"2026-03-25T13:19:27","modified_gmt":"2026-03-25T12:19:27","slug":"wordpress","status":"publish","type":"post","link":"https:\/\/botnation.ai\/en\/wordpress\/","title":{"rendered":"The complete guide to add a chatbot to your WordPress site"},"content":{"rendered":"<p>Surely you\u2019re familiar with these little <strong>dialog boxes<\/strong> that pop up on certain websites to offer you instant help, 24\/7 ? <a href=\"https:\/\/botnation.ai\/en\/\"><u>Chatbots<\/u><\/a> are becoming more and more common, because they\u2019re so useful, both for the web user who benefits from their efficient assistance, and for the company that owns them, which can <strong>automate a large part of its customer service<\/strong>.<\/p>\n\n\n\n<p>Surely you too would like to <strong>benefit<\/strong> from the <strong>advantages<\/strong> of a chatbot?<\/p>\n\n\n\n<p>If so, and your site is built with the <strong>WordPress<\/strong> CMS, then you\u2019ve come to the right place! In this article, we explain <strong>how to easily integrate such a chatbot on your WordPress<\/strong>.<\/p>\n\n\n\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_82_2 counter-hierarchy ez-toc-counter ez-toc-custom ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Summary<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #3d351f;color:#3d351f\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #3d351f;color:#3d351f\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 eztoc-toggle-hide-by-default' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/botnation.ai\/en\/wordpress\/#But_what_exactly_is_a_chatbot\" >But what exactly is a chatbot?<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/botnation.ai\/en\/wordpress\/#Definition_of_a_chatbot\" >Definition of a chatbot<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/botnation.ai\/en\/wordpress\/#Key_features_of_a_WordPress_chatbot\" >Key features of a WordPress chatbot<\/a><ul class='ez-toc-list-level-4' ><li class='ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/botnation.ai\/en\/wordpress\/#Automate_a_large_part_of_your_customer_service\" >Automate a large part of your customer service<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/botnation.ai\/en\/wordpress\/#Collect_more_and_better_qualified_leads\" >Collect more and better qualified leads<\/a><\/li><\/ul><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/botnation.ai\/en\/wordpress\/#What_are_the_different_types_of_chatbots\" >What are the different types of chatbots?<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/botnation.ai\/en\/wordpress\/#The_chatbot_that_follows_a_scenario\" >The chatbot that follows a scenario<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-8\" href=\"https:\/\/botnation.ai\/en\/wordpress\/#The_ChatGPT_generative_AI_chatbot\" >The ChatGPT generative AI chatbot<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-9\" href=\"https:\/\/botnation.ai\/en\/wordpress\/#Livechat\" >Livechat<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-10\" href=\"https:\/\/botnation.ai\/en\/wordpress\/#What_are_the_advantages_of_having_a_chatbot_on_your_WordPress_site\" >What are the advantages of having a chatbot on your WordPress site?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-11\" href=\"https:\/\/botnation.ai\/en\/wordpress\/#Top_5_best_WordPress_chatbot_plugins\" >Top 5 best WordPress chatbot plugins<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-12\" href=\"https:\/\/botnation.ai\/en\/wordpress\/#1_Botnation_AI_%F0%9F%87%AB%F0%9F%87%B7\" >1. Botnation AI \ud83c\uddeb\ud83c\uddf7<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-13\" href=\"https:\/\/botnation.ai\/en\/wordpress\/#2_AI_Engine\" >2. AI Engine<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-14\" href=\"https:\/\/botnation.ai\/en\/wordpress\/#3_WPBot\" >3. WPBot<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-15\" href=\"https:\/\/botnation.ai\/en\/wordpress\/#4_Tidio_Live_Chat\" >4. Tidio Live Chat<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-16\" href=\"https:\/\/botnation.ai\/en\/wordpress\/#5_Crisp_Live_Chat\" >5. Crisp Live Chat<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-17\" href=\"https:\/\/botnation.ai\/en\/wordpress\/#Tips_for_choosing_the_best_WordPress_chatbot_for_your_business\" >Tips for choosing the best WordPress chatbot for your business<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-18\" href=\"https:\/\/botnation.ai\/en\/wordpress\/#How_to_easily_create_your_WordPress_chat_bot_with_the_Botnation_AI_extension\" >How to easily create your WordPress chat bot with the Botnation AI extension<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-19\" href=\"https:\/\/botnation.ai\/en\/wordpress\/#1_Installing_the_Botnation_AI_chatbot_WordPress_plugin\" >1. Installing the Botnation AI chatbot WordPress plugin<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-20\" href=\"https:\/\/botnation.ai\/en\/wordpress\/#2_How_to_add_the_Botnation_AI_plugin_to_your_WordPress_site\" >2. How to add the Botnation AI plugin to your WordPress site<\/a><ul class='ez-toc-list-level-4' ><li class='ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-21\" href=\"https:\/\/botnation.ai\/en\/wordpress\/#Steps_1_2_Install_the_plugin_and_create_an_account_on_Botnationai\" >Steps 1 &amp; 2: Install the plugin and create an account on Botnation.ai<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-22\" href=\"https:\/\/botnation.ai\/en\/wordpress\/#Step_3_Start_with_a_Botnation_chatbot_template_and_customize_it\" >Step 3: Start with a Botnation chatbot template and customize it !<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-23\" href=\"https:\/\/botnation.ai\/en\/wordpress\/#Step_4_Deploy_your_chatbot_on_your_WordPress_site\" >Step 4: Deploy your chatbot on your WordPress site !<\/a><\/li><\/ul><\/li><\/ul><\/li><\/ul><\/nav><\/div>\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"But_what_exactly_is_a_chatbot\"><\/span>But what exactly is a chatbot?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Definition_of_a_chatbot\"><\/span>Definition of a chatbot<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img fetchpriority=\"high\" decoding=\"async\" width=\"373\" height=\"186\" src=\"https:\/\/botnation.ai\/wp-content\/uploads\/2023\/04\/chatbot-discussion-botnation.png.webp\" alt=\"Example of a Botnation chatbot\" class=\"wp-image-7940\" srcset=\"https:\/\/botnation.ai\/wp-content\/uploads\/2023\/04\/chatbot-discussion-botnation.png.webp 373w, https:\/\/botnation.ai\/wp-content\/uploads\/2023\/04\/chatbot-discussion-botnation-300x150.png.webp 300w\" sizes=\"(max-width: 373px) 100vw, 373px\" \/><figcaption class=\"wp-element-caption\">Example of a Botnation chatbot<\/figcaption><\/figure>\n<\/div>\n\n\n<p>Chatbots are dialog boxes that enable users to <strong>chat with a robot using text messages<\/strong>, instantly, 24\/7.<\/p>\n\n\n\n<p>They can be installed in customer areas to help users take autonomous action, on websites like <strong>WordPress<\/strong>, on messaging applications like <strong>WhatsApp<\/strong>, and on social networks like <strong>Facebook Messenger<\/strong> and <strong>Instagram<\/strong>.<\/p>\n\n\n\n<p>Chatbots have made great strides in recent years, with the development of generative AIs like <strong>ChatGPT<\/strong>.<\/p>\n\n\n\n<p>As a result, they are increasingly being adopted by businesses, for their many benefits.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Key_features_of_a_WordPress_chatbot\"><\/span>Key features of a WordPress chatbot<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>A well-configured WordPress chatbot can do many things for you.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Automate_a_large_part_of_your_customer_service\"><\/span>Automate a large part of your customer service<span class=\"ez-toc-section-end\"><\/span><\/h4>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full is-resized\"><img decoding=\"async\" width=\"403\" height=\"567\" src=\"https:\/\/botnation.ai\/wp-content\/uploads\/2023\/04\/chatbot-sav-botnation.png.webp\" alt=\"Automated chat with a Botnation after-sales chatbot\" class=\"wp-image-7942\" style=\"width:403px;height:auto\" srcset=\"https:\/\/botnation.ai\/wp-content\/uploads\/2023\/04\/chatbot-sav-botnation.png.webp 403w, https:\/\/botnation.ai\/wp-content\/uploads\/2023\/04\/chatbot-sav-botnation-213x300.png.webp 213w\" sizes=\"(max-width: 403px) 100vw, 403px\" \/><figcaption class=\"wp-element-caption\">Automated chat with a Botnation after-sales chatbot<\/figcaption><\/figure>\n<\/div>\n\n\n<p>A chatbot can easily be configured to <strong>take the load off your customer service department<\/strong>.<\/p>\n\n\n\n<p>In this way, your WordPress chatbot can autonomously answer the <strong>most frequently asked questions<\/strong>. This is what we call a <a href=\"https:\/\/botnation.ai\/en\/chatbot-faq-botnation\/\"><u>FAQ chatbot<\/u><\/a>.<\/p>\n\n\n\n<p>To do this, it <strong>analyzes your data<\/strong> and provides relevant answers to the questions put to it.<\/p>\n\n\n\n<p>The WordPress chatbot can also provide quality assistance to your customers, whether it\u2019s <strong>tracking a package<\/strong>, consulting prices, calculating shipping costs\u2026<\/p>\n\n\n\n<p>Your WordPress chatbot will therefore be able to <strong>relieve you of a significant proportion of frequently asked questions and simple recurring requests<\/strong>.<\/p>\n\n\n\n<p>But it may not be able to provide a quality response to complex and novel requests.<\/p>\n\n\n\n<p><strong>In this case, it\u2019s possible to trigger a livechat directly in the chatbot, so that a human can instantly take over.<\/strong><\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Collect_more_and_better_qualified_leads\"><\/span>Collect more and better qualified leads<span class=\"ez-toc-section-end\"><\/span><\/h4>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img decoding=\"async\" width=\"401\" height=\"568\" src=\"https:\/\/botnation.ai\/wp-content\/uploads\/2023\/04\/chatbot-lead-botnation.png.webp\" alt=\"Automated lead generation with a Botnation chatbot\" class=\"wp-image-7949\" srcset=\"https:\/\/botnation.ai\/wp-content\/uploads\/2023\/04\/chatbot-lead-botnation.png.webp 401w, https:\/\/botnation.ai\/wp-content\/uploads\/2023\/04\/chatbot-lead-botnation-212x300.png.webp 212w\" sizes=\"(max-width: 401px) 100vw, 401px\" \/><figcaption class=\"wp-element-caption\">Collecte de leads automatis\u00e9e avec un chatbot Botnation<\/figcaption><\/figure>\n<\/div>\n\n\n<p>Your WordPress chatbot can also be <a href=\"https:\/\/botnation.ai\/en\/chatbot-lead-generation\/\"><u>configured to collect leads<\/u><\/a>:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Newsletter subscription<\/strong><\/li>\n\n\n\n<li><strong>Lead qualification<\/strong>: first name, last name, company, needs, \u2026 and sending to your <strong>CRM<\/strong><\/li>\n\n\n\n<li><strong>Making appointments<\/strong> via synchronization with your sales reps\u2019 agendas.<\/li>\n<\/ul>\n\n\n\n<p>You can therefore use your chatbot to capture leads, by asking them a series of questions to qualify them, which can <strong>improve your conversion rate<\/strong> compared to less interactive traditional forms.<\/p>\n\n\n\n<p>By having a chatbot, you can make your website more interactive and engaging for your visitors and customers.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"What_are_the_different_types_of_chatbots\"><\/span>What are the different types of chatbots?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>We can differentiate chatbots into <a href=\"https:\/\/botnation.ai\/en\/type-of-chatbot\/\"><u>3 main types<\/u><\/a>:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Chatbots that follow a script<\/li>\n\n\n\n<li>Chatbots powered by generative AI<\/li>\n\n\n\n<li>Livechats<\/li>\n<\/ol>\n\n\n\n<p>Each of these chatbots can be useful, depending on the goals you have for your WordPress chatbot.<\/p>\n\n\n\n<p>Let\u2019s take a closer look at each of these chatbot types.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"The_chatbot_that_follows_a_scenario\"><\/span>The chatbot that follows a scenario<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>Such a conversational agent is based on a <strong>decision tree<\/strong>, a workflow established beforehand.<\/p>\n\n\n\n<p>In other words, the chatbot will propose choices to the user, via <strong>clickable buttons<\/strong> for example, which will guide him along a path to find the information he\u2019s looking for.<\/p>\n\n\n\n<p>This type of chatbot can be very useful for quickly directing the user to the right resource.<\/p>\n\n\n\n<p>On the other hand, it does require some thought to be given to the<strong>chatbot\u2019s decision tree<\/strong>.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"The_ChatGPT_generative_AI_chatbot\"><\/span>The ChatGPT generative AI chatbot<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>This chatbot replaces the chat bots that worked by detecting keywords in the user\u2019s sentences.<\/p>\n\n\n\n<p>Indeed, <strong>recent advances in artificial intelligence<\/strong>, with the democratization of AI like ChatGPT, have enabled chatbots to <strong>understand the requests made to them much better<\/strong>.<\/p>\n\n\n\n<p>There\u2019s no longer any need to detect pre-listed keywords, in order to provide a response that\u2019s as relevant as possible. For example, if the robot detected the words \u201ctrack my parcel\u201d, it would suggest solutions for tracking the parcel. But this was imperfect, because if the user typed \u201cwhat\u2019s the status of my order?\u201d, the chatbot might not detect the right keywords, and not know how to respond.<\/p>\n\n\n\n<p>Now, with generative AI enabling a <strong>better understanding of natural language<\/strong>, the chatbot is much more versatile. It understands context well, to provide the best response, even to complex requests.<\/p>\n\n\n\n<p>These AI-boosted chatbots can also be coupled with robots that follow a scenario, by being a sub-part of such a chatbot for example.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Livechat\"><\/span>Livechat<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"696\" src=\"https:\/\/botnation.ai\/wp-content\/uploads\/2023\/04\/livechat-discussion.jpg.webp\" alt=\"Livechat is a human-to-human chat facility\" class=\"wp-image-7953\" srcset=\"https:\/\/botnation.ai\/wp-content\/uploads\/2023\/04\/livechat-discussion.jpg.webp 800w, https:\/\/botnation.ai\/wp-content\/uploads\/2023\/04\/livechat-discussion-300x261.jpg.webp 300w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/><figcaption class=\"wp-element-caption\">Livechat is a human-to-human chat facility<\/figcaption><\/figure>\n<\/div>\n\n\n<p>Livechat is a very special type of chatbot. It has the same appearance as a chatbot, except that it\u2019s not a robot that answers, but <strong>a human<\/strong>!<\/p>\n\n\n\n<p>A livechat allows you to <strong>chat in real time with visitors to your WordPress site<\/strong>, via a mobile application or software for you, and in the chatbot\u2019s chat window for the user.<\/p>\n\n\n\n<p>A WordPress livechat interaction works like this:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>The visitor enters his or her questions in the chat box on the WordPress site.<\/li>\n\n\n\n<li>You receive their questions on your mobile application. You can answer live from anywhere if you have your phone with you.<\/li>\n\n\n\n<li>You answer via your mobile application, and the visitor receives the answer live on your WordPress site\u2019s dialog box.<\/li>\n<\/ol>\n\n\n\n<p><strong>But for that, you need to have a human available to answer right away !<\/strong><\/p>\n\n\n\n<p>It\u2019s often best to combine a chatbot with a livechat: the robot starts a livechat if it can\u2019t answer on its own and a human is available.<\/p>\n\n\n\n<p>If no one is available, the robot can schedule a callback by an advisor.<\/p>\n\n\n\n<p>The main disadvantage of livechat is that it requires human intervention. It can be <strong>very time-consuming and intrusive on a daily basis<\/strong> if you have a lot of questions.<\/p>\n\n\n\n<p>And if you don\u2019t respond quickly to your users\u2019 questions, the livechat loses all interest: they\u2019ll have left your website before you\u2019ve had a chance to answer!<\/p>\n\n\n\n<p>For a livechat to be useful to your website\u2019s users, you\u2019ll need to <strong>have someone available at all times to answer<\/strong> questions quickly.<\/p>\n\n\n\n<p>This type of chatbot is therefore not available 24\/7, unlike a chatbot.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"What_are_the_advantages_of_having_a_chatbot_on_your_WordPress_site\"><\/span>What are the advantages of having a chatbot on your WordPress site?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>Conversational agents appeal to businesses and users alike.<\/p>\n\n\n\n<p>We carried out <a href=\"https:\/\/botnation.ai\/en\/infographics-chatbots\/\"><u>a study<\/u><\/a> in 2022 on this subject:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>89% of users say they like to get a quick answer from a chatbot<\/li>\n\n\n\n<li>75% of users say they like not having to wait for an advisor to be available.<\/li>\n<\/ul>\n\n\n\n<p>So here are the <a href=\"https:\/\/botnation.ai\/en\/chatbot-advantage\/\"><u>main benefits<\/u><\/a> you\u2019d get from integrating a chatbot on your WordPress site:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Improved user satisfaction<\/strong>: rapid response, 24\/7<\/li>\n\n\n\n<li><strong>Savings on your customer service<\/strong>: the chatbot can take a huge amount of requests off your hands<\/li>\n\n\n\n<li><strong>Better lead qualification and collection<\/strong>: more interactive and fun than a form, and connected directly to your CRM<\/li>\n\n\n\n<li><strong>Improved conversion rate<\/strong>: the chatbot can highlight promotions, current products, a promo code for a first order\u2026 <a href=\"https:\/\/botnation.ai\/en\/chatbot-woocommerce\/\"><u>Learn how to create a Woocommerce chatbot with Botnation in less than 5 minutes.<\/u><\/a><\/li>\n\n\n\n<li><strong>Omnichannel presence<\/strong>: your chatbot can be integrated on your WordPress site, but also on your Facebook page, in your Instagram DMs, on your corporate WhatsApp, on your solutions\u2019 customer area, in-house\u2026<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Top_5_best_WordPress_chatbot_plugins\"><\/span>Top 5 best WordPress chatbot plugins<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>Have you been won over by the benefits of chatbots, and want to integrate one on your WordPress site? We present our selection of the <strong>5 best WordPress chatbot plugins<\/strong>, so you can have one without having to code! The first 3 are chatbots, and the last 2 are livechats.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"1_Botnation_AI_%F0%9F%87%AB%F0%9F%87%B7\"><\/span>1. Botnation AI \ud83c\uddeb\ud83c\uddf7<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/botnation.ai\/wp-content\/uploads\/2022\/01\/botnation-ai-en-1024x591.webp\" alt=\"Botnation AI\" class=\"wp-image-9423\"><\/figure>\n\n\n\n<p>We\u2019re a French company specializing in the <strong>creation of no-code chatbots<\/strong>. We offer a platform that lets you create your own chatbot, <strong>with a simple drag-and-drop<\/strong> operation. You don\u2019t need to know how to code, or have any particular technical skills!<\/p>\n\n\n\n<p>You can publish your chatbot on your <strong>WordPress<\/strong> site by downloading our extension. But you can also publish your bot on all your channels: <strong>Facebook Messenger<\/strong>, <strong>Instagram<\/strong>, <strong>WhatsApp<\/strong>\u2026<\/p>\n\n\n\n<p>We enable you to use the latest artificial intelligence technologies in your chatbot, such as <strong>ChatGPT<\/strong>.<\/p>\n\n\n\n<p>You can also direct your users to a <strong>livechat<\/strong> if required.<\/p>\n\n\n\n<p>We offer templates to get you started building your chatbot with a good foundation. By using one of our <strong>templates<\/strong>, you\u2019ll be able to install a WordPress chatbot on your site quickly and easily!<\/p>\n\n\n\n<p>We\u2019ve also recently rolled out a new feature, <u>Smart AI<\/u>, which lets you create a FAQ chatbot or shopping assistant based on your data <strong>in less than 5 minutes<\/strong>.<\/p>\n\n\n\n<p>Our solution is therefore ideal if you want the very best in no-code chatbots.<\/p>\n\n\n\n<p>Our rates are affordable for most companies.<\/p>\n\n\n\n<p>Creating your chatbot is <strong>free<\/strong>: you only need to take out a subscription (with <strong>no obligation<\/strong>) if you want to publish your chatbot.<\/p>\n\n\n\n<p>Our subscriptions start at <strong>\u20ac39 per month<\/strong>.<\/p>\n\n\n\n<p>At this price, you get access to <strong>one of the best<\/strong> SaaS <strong>solutions<\/strong> for creating a high-performance chatbot that will satisfy your users and meet your business objectives.<\/p>\n\n\n\n<p>We offer <strong>French-language support<\/strong>, tutorials and even training to teach you how to create the chatbot you need yourself, without coding, using our <strong>intuitive drag-and-drop software<\/strong>.<\/p>\n\n\n\n<p>And our solution is French, <strong>100% RGPD-compliant<\/strong>, GAFAM-independent.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-16018d1d wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link has-white-color has-pale-cyan-blue-background-color has-text-color has-background has-link-color wp-element-button\" href=\"https:\/\/start.botnation.ai\/login\" style=\"border-radius:8px\"><strong>Create a WordPress chatbot with Botnation AI<\/strong><\/a><\/div>\n<\/div>\n\n\n\n<p><\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"2_AI_Engine\"><\/span>2. AI Engine<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"507\" src=\"https:\/\/botnation.ai\/wp-content\/uploads\/2022\/01\/ai-engine-wordpress.webp\" alt=\"AI Engine\" class=\"wp-image-9499\" srcset=\"https:\/\/botnation.ai\/wp-content\/uploads\/2022\/01\/ai-engine-wordpress.webp 800w, https:\/\/botnation.ai\/wp-content\/uploads\/2022\/01\/ai-engine-wordpress-300x190.webp 300w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/><\/figure>\n<\/div>\n\n\n<p><a href=\"https:\/\/wordpress.org\/plugins\/ai-engine\/\" rel=\"noopener\"><u>AI Engine<\/u><\/a> is a WordPress extension created by Jordy Meow. This free plugin lets you have an AI-powered chatbot like Chat GPT.<\/p>\n\n\n\n<p>To get advanced features like forms in the bot, use of your databases and statistics, you\u2019ll need to upgrade to the paid version of the plugin <strong>at $59<\/strong>.<\/p>\n\n\n\n<p>This may be an interesting solution if you\u2019re looking to have ChatGPT directly on your website, to respond to your users.<\/p>\n\n\n\n<p>You\u2019ll be able to guide responses a little by providing context, but customization possibilities remain fairly limited compared to a full-featured solution expert in the field.<\/p>\n\n\n\n<p>What\u2019s more, your chatbot will only be usable on WordPress, so you won\u2019t be able to publish it elsewhere. And the plugin\u2019s interface is only available in English.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"3_WPBot\"><\/span>3. WPBot<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"492\" src=\"https:\/\/botnation.ai\/wp-content\/uploads\/2022\/01\/wp-bot-wordpress.webp\" alt=\"WPBot\" class=\"wp-image-9501\" srcset=\"https:\/\/botnation.ai\/wp-content\/uploads\/2022\/01\/wp-bot-wordpress.webp 800w, https:\/\/botnation.ai\/wp-content\/uploads\/2022\/01\/wp-bot-wordpress-300x185.webp 300w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/><\/figure>\n<\/div>\n\n\n<p><a href=\"https:\/\/wordpress.org\/plugins\/chatbot\/\" rel=\"noopener\"><u>WPBot<\/u><\/a> is an AI chatbot specialized for WordPress. It can also integrate AIs such as ChatGPT.<\/p>\n\n\n\n<p>Like AI Engine, this chatbot may be right for you if you\u2019re looking for a solution with fairly basic functionality. You\u2019ll be able to customize your chatbot\u2019s appearance, name, etc.<\/p>\n\n\n\n<p>WPBot also lets you fill in your questions and answers, associated with keywords so the chatbot can try to match the user\u2019s requests with the right answer.<\/p>\n\n\n\n<p>However, connecting your chatbot to your data, CRM and tools will be more complicated.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"4_Tidio_Live_Chat\"><\/span>4. Tidio Live Chat<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"535\" src=\"https:\/\/botnation.ai\/wp-content\/uploads\/2022\/01\/tidio-wordpress.webp\" alt=\"Tidio\" class=\"wp-image-9503\" srcset=\"https:\/\/botnation.ai\/wp-content\/uploads\/2022\/01\/tidio-wordpress.webp 800w, https:\/\/botnation.ai\/wp-content\/uploads\/2022\/01\/tidio-wordpress-300x201.webp 300w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/><\/figure>\n<\/div>\n\n\n<p><a href=\"https:\/\/fr.wordpress.org\/plugins\/tidio-live-chat\/\" rel=\"noopener\"><u>Tidio<\/u><\/a> is a well-known live chat solution. Supplied with a mobile app, Tidio lets you chat in real time with your users.<\/p>\n\n\n\n<p>If a user arrives on your WordPress site and wants to engage in a chat with your chatbot, you\u2019ll receive a notification on your smartphone. All you have to do is quickly reply to the message in your mobile application.<\/p>\n\n\n\n<p>The message is then immediately forwarded to the user\u2019s chat window on your WordPress site, ensuring a fluid and instantaneous discussion.<\/p>\n\n\n\n<p>Tidio has also introduced a new product to its livechat, Lyro AI, which is a chat bot similar to AI Engine and WPBot.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"5_Crisp_Live_Chat\"><\/span>5. Crisp Live Chat<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"536\" src=\"https:\/\/botnation.ai\/wp-content\/uploads\/2022\/01\/crisp-wordpress.webp\" alt=\"Crisp Live Chat WordPress\" class=\"wp-image-9505\" srcset=\"https:\/\/botnation.ai\/wp-content\/uploads\/2022\/01\/crisp-wordpress.webp 800w, https:\/\/botnation.ai\/wp-content\/uploads\/2022\/01\/crisp-wordpress-300x201.webp 300w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/><\/figure>\n<\/div>\n\n\n<p><a href=\"https:\/\/fr.wordpress.org\/plugins\/crisp\/\" rel=\"noopener\"><u>Crisp<\/u><\/a> offers live chat for WordPress. In addition to a mobile application, you also have access to software so you can answer users\u2019 questions from your computer, under Windows and MacOS.<\/p>\n\n\n\n<p>Crisp is therefore a good solution if you\u2019re looking for a high-performance livechat that lets you respond from your computer, which can be more convenient than on the phone for getting a quick answer.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Tips_for_choosing_the_best_WordPress_chatbot_for_your_business\"><\/span>Tips for choosing the best WordPress chatbot for your business<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>To <strong>choose the best chatbot for your WordPress site<\/strong>, and more broadly for your business, here are a few things that may help you in your decision :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Do you need a chatbot for your WordPress site only, or would you like one on other platforms, such as Facebook, Instagram and WhatsApp?<\/li>\n\n\n\n<li>Are you looking for an RGPD-compliant solution?<\/li>\n\n\n\n<li>Do you need a chatbot that can connect to your tools: CRM, calendars, ticketing software?<\/li>\n\n\n\n<li>Should your chatbot know your data (FAQs, useful information\u2026) to respond in the most relevant way possible?<\/li>\n\n\n\n<li>Do you need a chatbot that can combine decision trees (buttons, QCMs), AI and livechat?<\/li>\n\n\n\n<li>Are you absolutely looking for a free solution, or do you have the budget for a more high-end solution that will enable you to create a good chatbot that can be deployed on a multitude of solutions?<\/li>\n<\/ul>\n\n\n\n<p>Thinking about these questions can help you choose the chatbot best suited to your needs.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"How_to_easily_create_your_WordPress_chat_bot_with_the_Botnation_AI_extension\"><\/span>How to easily create your WordPress chat bot with the Botnation AI extension<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>In this <strong>tutorial<\/strong>, we\u2019ll show you how to <strong>quickly and easily install<\/strong> a chatbot on your WordPress with the Botnation plugin!<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"1_Installing_the_Botnation_AI_chatbot_WordPress_plugin\"><\/span>1. Installing the Botnation AI chatbot WordPress plugin<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"473\" height=\"125\" src=\"https:\/\/botnation.ai\/wp-content\/uploads\/2023\/04\/botnation-plugin-wordpress.png.webp\" alt=\"Plugin WordPress Botnation\" class=\"wp-image-7932\" srcset=\"https:\/\/botnation.ai\/wp-content\/uploads\/2023\/04\/botnation-plugin-wordpress.png.webp 473w, https:\/\/botnation.ai\/wp-content\/uploads\/2023\/04\/botnation-plugin-wordpress-300x79.png.webp 300w\" sizes=\"(max-width: 473px) 100vw, 473px\" \/><\/figure>\n\n\n\n<p>Installing the plugin is simple. Here\u2019s what you need to do:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li><a href=\"https:\/\/wordpress.org\/plugins\/chatbot-botnation\/\" rel=\"noopener\">Download the Botnation chatbot plugin<\/a> to your WordPress site (free)<\/li>\n\n\n\n<li><a href=\"https:\/\/start.botnation.ai\/login\">Create a free account on Botnation<\/a><\/li>\n\n\n\n<li>Log in to your <a href=\"https:\/\/start.botnation.ai\/login\">Botnation dashboard<\/a>, and start <strong>configuring your chatbot<\/strong> for free! You can <strong>start from an existing template<\/strong> to make things easier! You\u2019ll be guided through Botnation in detail as you create your bot.<\/li>\n\n\n\n<li>Finish <strong>configuring the WordPress plugin<\/strong> with your Botnation account information to <strong>link<\/strong> the Botnation dashboard to your WordPress site and <strong>deploy your bot<\/strong>.<\/li>\n<\/ol>\n\n\n\n<p>If you don\u2019t yet have a WordPress site and would like to delegate its creation, we invite you to contact this <a href=\"https:\/\/www.imagescreations.fr\/agence-web-nantes\/\" rel=\"noopener\">web agency specialized in WordPress site creation<\/a>.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"2_How_to_add_the_Botnation_AI_plugin_to_your_WordPress_site\"><\/span>2. How to add the Botnation AI plugin to your WordPress site<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>You can also proceed as follows:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Go to your WordPress site administration (back office)<\/li>\n\n\n\n<li>Click on \u201cExtensions\u201d \u2013&gt; \u201cAdd\u201d.<\/li>\n\n\n\n<li>Type \u201cBotnation\u201d in the search bar<\/li>\n\n\n\n<li>Click on \u201cInstall now<\/li>\n\n\n\n<li>Activate the extension<\/li>\n\n\n\n<li><a href=\"https:\/\/start.botnation.ai\/login\">Create an account on Botnation<\/a>, and configure your chatbot on <a href=\"https:\/\/start.botnation.ai\/login\">your Botnation dashboard<\/a><\/li>\n\n\n\n<li>Once your bot is complete, go to \u201cSettings\u201d \u2013&gt; \u201cBotnation Chatbot\u201d to configure the plugin. You\u2019ll find the necessary information in your Botnation account <a href=\"https:\/\/start.botnation.ai\/login\">(https:\/\/start.botnation.ai\/login<\/a>).<\/li>\n<\/ol>\n\n\n\n<h4 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Steps_1_2_Install_the_plugin_and_create_an_account_on_Botnationai\"><\/span>Steps 1 &amp; 2: Install the plugin and create an account on Botnation.ai<span class=\"ez-toc-section-end\"><\/span><\/h4>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"588\" height=\"276\" src=\"https:\/\/botnation.ai\/wp-content\/uploads\/2022\/12\/chatbot-botnation-plugin-wordpress.png.webp\" alt=\"Step 1: Install the Botnation extension on the official WordPress directory\" class=\"wp-image-4971\" style=\"width:462px;height:auto\" srcset=\"https:\/\/botnation.ai\/wp-content\/uploads\/2022\/12\/chatbot-botnation-plugin-wordpress.png.webp 588w, https:\/\/botnation.ai\/wp-content\/uploads\/2022\/12\/chatbot-botnation-plugin-wordpress-300x141.png.webp 300w\" sizes=\"(max-width: 588px) 100vw, 588px\" \/><figcaption class=\"wp-element-caption\">Step 1: Install the Botnation extension on the official WordPress directory<\/figcaption><\/figure>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img decoding=\"async\" src=\"https:\/\/botnation.ai\/wp-content\/uploads\/2022\/12\/inscription-botnation-1.png.webp\" alt=\"Step 2: You will need to create an account on Botnation.ai to be able to configure your conversational bot.\" class=\"wp-image-4977\"><figcaption class=\"wp-element-caption\">Step 2: You will need to create an account on Botnation.ai to be able to configure your conversational bot.<\/figcaption><\/figure>\n<\/div><\/div>\n<\/div>\n\n\n\n<h4 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Step_3_Start_with_a_Botnation_chatbot_template_and_customize_it\"><\/span>Step 3: Start with a Botnation chatbot template and customize it !<span class=\"ez-toc-section-end\"><\/span><\/h4>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"781\" src=\"https:\/\/botnation.ai\/wp-content\/uploads\/2023\/04\/configurer-chatbot-botnation.png.webp\" alt=\"Step 3: Start with a Botnation model, and customize it!\" class=\"wp-image-7911\" style=\"width:800px;height:auto\" srcset=\"https:\/\/botnation.ai\/wp-content\/uploads\/2023\/04\/configurer-chatbot-botnation.png.webp 800w, https:\/\/botnation.ai\/wp-content\/uploads\/2023\/04\/configurer-chatbot-botnation-300x293.png.webp 300w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/><figcaption class=\"wp-element-caption\">Step 3: Start with a Botnation model, and customize it!<\/figcaption><\/figure>\n<\/div>\n\n\n<h4 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Step_4_Deploy_your_chatbot_on_your_WordPress_site\"><\/span>Step 4: Deploy your chatbot on your WordPress site !<span class=\"ez-toc-section-end\"><\/span><\/h4>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><img decoding=\"async\" src=\"https:\/\/botnation.ai\/wp-content\/uploads\/2022\/12\/plugin-chatbot-wordpress-botnation-reglages-1024x360.png.webp\" alt=\"Step 4: Configure the Botnation plugin on WP once your chatbot is complete on the Botnation site interface, and deploy your chatbot on your WordPress!\" class=\"wp-image-4973\"><figcaption class=\"wp-element-caption\">Step 4: Configure the Botnation plugin on WP once your chatbot is complete on the Botnation site interface, and deploy your chatbot on your WordPress!<\/figcaption><\/figure>\n<\/div>\n\n\n<p>Now you know how to create a WordPress chatbot for your website.<\/p>\n\n\n","protected":false},"excerpt":{"rendered":"<p>Surely you\u2019re familiar with these little dialog boxes that pop up on certain websites to offer you instant help, 24\/7 ? Chatbots are becoming more and more common, because they\u2019re so useful, both for the web user who benefits from their efficient assistance, and for the company that owns them, which can automate a large [&hellip;]<\/p>\n","protected":false},"author":7,"featured_media":108,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[362,367,397],"tags":[365],"class_list":["post-117","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-chatbot-en","category-integration-en","category-wordpress-en","tag-top-en-2"],"acf":[],"_links":{"self":[{"href":"https:\/\/botnation.ai\/en\/wp-json\/wp\/v2\/posts\/117","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/botnation.ai\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/botnation.ai\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/botnation.ai\/en\/wp-json\/wp\/v2\/users\/7"}],"replies":[{"embeddable":true,"href":"https:\/\/botnation.ai\/en\/wp-json\/wp\/v2\/comments?post=117"}],"version-history":[{"count":0,"href":"https:\/\/botnation.ai\/en\/wp-json\/wp\/v2\/posts\/117\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/botnation.ai\/en\/wp-json\/wp\/v2\/media\/108"}],"wp:attachment":[{"href":"https:\/\/botnation.ai\/en\/wp-json\/wp\/v2\/media?parent=117"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/botnation.ai\/en\/wp-json\/wp\/v2\/categories?post=117"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/botnation.ai\/en\/wp-json\/wp\/v2\/tags?post=117"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}