{"id":1905,"date":"2022-02-14T17:52:26","date_gmt":"2022-02-14T16:52:26","guid":{"rendered":"https:\/\/botnation.ai\/site\/?p=1905"},"modified":"2026-03-23T11:38:17","modified_gmt":"2026-03-23T10:38:17","slug":"chatbot-artificial-intelligence","status":"publish","type":"post","link":"https:\/\/botnation.ai\/en\/chatbot-artificial-intelligence\/","title":{"rendered":"Chatbot and artificial intelligence: how useful is AI?"},"content":{"rendered":"<p>Chatbots are bots that are set up to have a natural dialogue with users, via messaging, in a human language and with the intention of providing a service. When one knows the understanding and adaptation capacities of artificial intelligence, it is normal to wonder how such technology can be used on this type of machine. <\/p>\n\n\n\n\n\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_82_2 counter-hierarchy ez-toc-counter ez-toc-custom ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Summary<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #3d351f;color:#3d351f\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #3d351f;color:#3d351f\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 eztoc-toggle-hide-by-default' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/botnation.ai\/en\/chatbot-artificial-intelligence\/#What_is_artificial_intelligence\" >What is artificial intelligence?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/botnation.ai\/en\/chatbot-artificial-intelligence\/#How_can_artificial_intelligence_be_used_on_a_chatbot\" >How can artificial intelligence be used on a chatbot?<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/botnation.ai\/en\/chatbot-artificial-intelligence\/#Analysis_and_understanding_of_language\" >Analysis and understanding of language<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/botnation.ai\/en\/chatbot-artificial-intelligence\/#Managing_the_meaning_of_the_conversation\" >Managing the meaning of the conversation<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/botnation.ai\/en\/chatbot-artificial-intelligence\/#Can_we_consider_the_chatbot_as_an_artificial_intelligence\" >Can we consider the chatbot as an artificial intelligence?<\/a><\/li><\/ul><\/nav><\/div>\n<h2 class=\"wp-block-heading\" id=\"l-intelligence-artificielle-c-est-quoi\"><span class=\"ez-toc-section\" id=\"What_is_artificial_intelligence\"><\/span>What is artificial intelligence?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>Google answers the question of what is artificial intelligence with a simple definition. It is the set of theories and techniques developing complex computer programs capable of simulating certain traits of human intelligence (reasoning, learning\u2026). As you study this definition carefully, there is one key element that should catch your attention. Indeed, it is indicated that artificial intelligence is a computer program capable of providing a machine with the ability to imitate human intelligence. A <strong>chatbot with artificial intelligence<\/strong> is therefore able to act and make coherent decisions just like a human brain would.  <\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"comment-l-intelligence-artificielle-peut-elle-etre-utilisee-sur-un-chatbot\"><span class=\"ez-toc-section\" id=\"How_can_artificial_intelligence_be_used_on_a_chatbot\"><\/span>How can artificial intelligence be used on a chatbot?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>The <a href=\"https:\/\/botnation.ai\/en\/chatbot-definition\/\">chatbot<\/a> is a \u201cbot\u201d or \u201crobot\u201d programmed to be able to hold a conversation with a user or a customer by acting as if it were also human. This conversational agent generally works via private messaging systems present on websites (corporate or blog) and social networks. With this ability to interact with users or customers by imitating a human, we quickly understand that chatbots more or less integrate artificial intelligence. But at what level is AI found in chatbot technology? Taking the example of a bot created on Botnation, we will explain everything.<\/p>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-full\"><img decoding=\"async\" src=\"https:\/\/botnation.ai\/wp-content\/uploads\/2022\/01\/IA2.jpg.webp\" alt=\"Artificial intelligence\" class=\"wp-image-894\"><figcaption>artificial intelligence concept design with face<\/figcaption><\/figure><\/div>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"l-analyse-et-la-comprehension-du-langage\"><span class=\"ez-toc-section\" id=\"Analysis_and_understanding_of_language\"><\/span>Analysis and understanding of language<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>When it comes to language comprehension, Botnation\u2019s <strong>intelligent chatbot<\/strong> works in two stages. It starts by analyzing the keywords present in the user\u2019s or client\u2019s request in order to send him a response. At this level, it is still at a very basic programming stage since it does not try to detect the intent behind user requests.  <\/p>\n\n\n\n<p>In the second step, the <strong>ia chatbot<\/strong> uses NLU technology to better understand the intent behind the customer\u2019s request. Most chatbots usually associate the user\u2019s will with an entity. It is certainly true that the chatbot\u2019s ability to understand is programmed. But its operation is optimized by the presence of artificial intelligence.  <\/p>\n\n\n\n<p>Botnation\u2019s bot is a <strong>chatbot <\/strong>that uses <strong>machine learning <\/strong>algorithms to detect customer intentions based on a probability principle. Artificial intelligence therefore allows this conversational agent to better evaluate the customer\u2019s requests and provide the appropriate answers or service.  <\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"la-gestion-du-sens-de-la-conversation\"><span class=\"ez-toc-section\" id=\"Managing_the_meaning_of_the_conversation\"><\/span>Managing the meaning of the conversation<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>As far as the <strong>conversation<\/strong> is concerned, the chatbot works according to two types of logic. The \u201cscripted first\u201d allows it to provide responses to the user or client according to the parameters set by the programmer. The robot uses the different situations and data integrated in its program to provide the service for which it is set up.  <\/p>\n\n\n\n<p>With the second one, called \u201cunscripted\u201d, the chatbot must adapt to the customer\u2019s answers and try to retrieve the necessary information to implement its action. With the help of AI, it is in a position to recognize the data it needs and ask the essential questions to customers to retrieve it.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"peut-on-considerer-le-chatbot-comme-une-intelligence-artificielle\"><span class=\"ez-toc-section\" id=\"Can_we_consider_the_chatbot_as_an_artificial_intelligence\"><\/span>Can we consider the chatbot as an artificial intelligence?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>If we were to rely on the definition provided by Google about artificial intelligence, we could answer yes to this question. His ability to understand language and his unscripted logic are elements that play in his favor.  <\/p>\n\n\n\n<p>Nevertheless, today, one cannot go without the other. The chatbot\u2019s scope of intervention remains too narrow if it does not integrate artificial intelligence technology.  <\/p>\n\n\n\n<p>Artificial intelligence will help the chatbot to improve its ability to answer, analyze, understand, but especially to manage the logic of the conversation with a user or a customer.  <\/p>\n\n\n","protected":false},"excerpt":{"rendered":"<p>Chatbots are bots that are set up to have a natural dialogue with users, via messaging, in a human language and with the intention of providing a service. When one knows the understanding and adaptation capacities of artificial intelligence, it is normal to wonder how such technology can be used on this type of machine. [&hellip;]<\/p>\n","protected":false},"author":7,"featured_media":21734,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[362],"tags":[],"class_list":["post-1905","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-chatbot-en"],"acf":[],"_links":{"self":[{"href":"https:\/\/botnation.ai\/en\/wp-json\/wp\/v2\/posts\/1905","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/botnation.ai\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/botnation.ai\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/botnation.ai\/en\/wp-json\/wp\/v2\/users\/7"}],"replies":[{"embeddable":true,"href":"https:\/\/botnation.ai\/en\/wp-json\/wp\/v2\/comments?post=1905"}],"version-history":[{"count":0,"href":"https:\/\/botnation.ai\/en\/wp-json\/wp\/v2\/posts\/1905\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/botnation.ai\/en\/wp-json\/wp\/v2\/media\/21734"}],"wp:attachment":[{"href":"https:\/\/botnation.ai\/en\/wp-json\/wp\/v2\/media?parent=1905"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/botnation.ai\/en\/wp-json\/wp\/v2\/categories?post=1905"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/botnation.ai\/en\/wp-json\/wp\/v2\/tags?post=1905"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}