{"id":2139,"date":"2022-02-14T17:51:40","date_gmt":"2022-02-14T16:51:40","guid":{"rendered":"https:\/\/botnation.ai\/site\/?p=2139"},"modified":"2026-03-18T15:56:45","modified_gmt":"2026-03-18T14:56:45","slug":"conversational-agent-2","status":"publish","type":"post","link":"https:\/\/botnation.ai\/en\/conversational-agent-2\/","title":{"rendered":"What is an intelligent conversational agent? Definition and usefulness"},"content":{"rendered":"<p>Interested in <a href=\"https:\/\/botnation.ai\/fr\/\">chatbots<\/a>? No matter how good your products, services or benefits are, the customer experience is less satisfying, if at all, when your customer service doesn\u2019t live up to your prospects\u2019 or customers\u2019 expectations. The failure of this vital department of your company can be due to the long queue of requests or needs (phone calls, messages\u2026) that your agents have to deal with. This can have a negative impact on your business (complaints, bad publicity).  However, thanks to advances in technology, you can put an end to these problems by equipping yourself with an intelligent conversational agent, otherwise known as a chatbot. Discover through this article more details about this digital tool. <\/p>\n\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_82_2 counter-hierarchy ez-toc-counter ez-toc-custom ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Summary<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #3d351f;color:#3d351f\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #3d351f;color:#3d351f\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 eztoc-toggle-hide-by-default' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/botnation.ai\/en\/conversational-agent-2\/#What_is_the_definition_of_an_intelligent_conversational_agent\" >What is the definition of an intelligent conversational agent?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/botnation.ai\/en\/conversational-agent-2\/#How_is_AI_used_to_create_a_high-performance_conversational_agent\" >How is AI used to create a high-performance conversational agent?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/botnation.ai\/en\/conversational-agent-2\/#What_are_the_advantages_of_a_conversational_agent\" >What are the advantages of a conversational agent?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/botnation.ai\/en\/conversational-agent-2\/#What_are_the_possible_uses_of_a_conversational_agent\" >What are the possible uses of a conversational agent?<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/botnation.ai\/en\/conversational-agent-2\/#Automate_customer_service\" >Automate customer service<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/botnation.ai\/en\/conversational-agent-2\/#Improving_the_sales_process\" >Improving the sales process<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/botnation.ai\/en\/conversational-agent-2\/#Meet_your_customers\" >Meet your customers<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-8\" href=\"https:\/\/botnation.ai\/en\/conversational-agent-2\/#How_to_easily_create_a_chatbot\" >How to easily create a chatbot?<\/a><\/li><\/ul><\/nav><\/div>\n<h2 class=\"wp-block-heading\" id=\"quelle-est-la-definition-d-un-agent-conversationnel-intelligent\"><span class=\"ez-toc-section\" id=\"What_is_the_definition_of_an_intelligent_conversational_agent\"><\/span>What is the definition of an intelligent conversational agent? <span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n<p>Also called <strong>artificial intelligence conversational agent<\/strong> or chatbot, the intelligent conversational agent is a robotic software that can, from the exploitation of a database, dialogue or exchange with a human being in natural language, in speech or writing. <\/p>\n\n<p>The <a href=\"https:\/\/botnation.ai\/en\/conversational-robot\/\">conversational robot <\/a>is in fact a virtual assistant that aims to provide the most human experience possible by relying on natural language understanding. The <strong>Botnation chatbot<\/strong> can provide many services to your company. <\/p>\n\n<p>The <a href=\"https:\/\/botnation.ai\/en\/conversational-agent-definition-utility\/\">short definition of a conversational agent<\/a>: it is a robot developed specifically to chat with a human, providing answers if possible useful.<\/p>\n\n<h2 class=\"wp-block-heading\" id=\"comment-l-ia-est-exploitee-pour-realiser-un-agent-conversationnel-performant\"><span class=\"ez-toc-section\" id=\"How_is_AI_used_to_create_a_high-performance_conversational_agent\"><\/span>How is AI used to create a high-performance conversational agent?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n<figure class=\"wp-block-image size-large\"><img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"683\" src=\"https:\/\/botnation.ai\/wp-content\/uploads\/2022\/01\/robot-handshake-human-background-futuristic-digital-age-1024x683.jpg.webp\" alt=\"artificial intelligence\" class=\"wp-image-1101\" srcset=\"https:\/\/botnation.ai\/wp-content\/uploads\/2022\/01\/robot-handshake-human-background-futuristic-digital-age-1024x683.jpg.webp 1024w, https:\/\/botnation.ai\/wp-content\/uploads\/2022\/01\/robot-handshake-human-background-futuristic-digital-age-300x200.jpg.webp 300w, https:\/\/botnation.ai\/wp-content\/uploads\/2022\/01\/robot-handshake-human-background-futuristic-digital-age.jpg.webp 1500w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n<p>If the <strong>conversational robot<\/strong> can answer the most common questions of the interlocutors such as the price of a given product thanks to a pre-programming, it requires a more innovative technology to satisfy the specific requests of the Internet users. And that\u2019s where natural language processing(NLP) comes in. Indeed, the intelligent conversational agent is the result of the combination of artificial intelligence (AI) and automatic natural language processing (NLP), not to <strong>mention machine learning<\/strong>.   It is precisely from this combination that a platform like <a href=\"https:\/\/botnation.ai\/en\/conversational-agent-business\/\">Botnation manages to design<\/a> very efficient French conversational agents. <\/p>\n\n<p>Natural Language Processing (NLP) is a component of artificial intelligence that allows a chatbot to understand the needs of its interlocutors, to decipher human language and to communicate with humans. Thanks to Machine Learning, the conversational bot learns, better understands the queries it receives, refines its vocabulary, and can build thoughts and draw conclusions for truly personalized results.  The chatbot also relies on <strong>Natural Language Generation<\/strong> (NLG) to respond to requests through a fluid discussion. <\/p>\n\n<h2 class=\"wp-block-heading\" id=\"quels-sont-les-avantages-d-un-agent-conversationnel\"><span class=\"ez-toc-section\" id=\"What_are_the_advantages_of_a_conversational_agent\"><\/span>What are the advantages of a conversational agent? <span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n<p>The <strong>conversational chatbot<\/strong> is a godsend for meeting all the challenges of <strong>customer-company relations<\/strong>. <a href=\"https:\/\/botnation.ai\/en\/conversational-agent-online\/\">Online conversational <\/a>agents improve customer interaction. Faced with the impatience of customers when they have concerns about your product or service, the conversational robot is a company\u2019s best ally. It provides immediate, instant and simultaneous answers to all customer queries. Customers are thus satisfied on the spot, freeing human agents from repetitive, time-consuming tasks that can quickly become tiresome. They then have more time to devote to developing customer service.    However, they can take over from the software in case of requests requiring the use of an expert. <\/p>\n\n<p>The online<strong>conversational agent<\/strong> never stops working. That\u2019s one of its main assets.  Even when all your offices are empty, it\u2019s available 24\/7. What\u2019s more, it stores data that the company can use to classify customer needs. This can be used to optimize conversations. <\/p>\n\n<p>Conversational <strong>chatbots<\/strong> can be added to your social networks(<strong>Facebook Messenger,<\/strong> <strong>WhatsApp<\/strong>) or to your <strong>WordPress<\/strong> website and blog. Digital technology is so pervasive today that it has led to changes in consumer habits. Many consumers still visit a brand\u2019s website before deciding to buy.  So adding a chatbot to your website increases its effectiveness and can <strong>convert a visitor into a customer<\/strong>. <\/p>\n\n<p>Intelligent conversational agents are indispensable for businesses in all sectors. It helps to digitalize your organization, saving you time, attracting new customers and therefore increasing your profits. <strong>Try Botnation now<\/strong> to create a personalized chatbot, configurable to your company\u2019s needs, free of charge and without coding. <\/p>\n\n<h2 class=\"wp-block-heading\" id=\"quelles-sont-les-utilisations-possibles-d-un-agent-conversationnel\"><span class=\"ez-toc-section\" id=\"What_are_the_possible_uses_of_a_conversational_agent\"><\/span>What are the possible uses of a conversational agent?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/tools.webeditor.network\/attachments\/fa1a812b-ab53-46ca-babb-13d993a5c749?lite=1\" alt=\"possible\"><\/figure>\n\n<p>Chatbots are artificial intelligence-based software that can be used for a wide range of purposes. <\/p>\n\n<h3 class=\"wp-block-heading\" id=\"l-utilisation-du-chat-bot-pour-l-autonomisation-du-service-client\"><span class=\"ez-toc-section\" id=\"Automate_customer_service\"><\/span>Automate customer service<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n<p>The chatbot, far from being a simple means of communication between a <a href=\"https:\/\/botnation.ai\/en\/importance-of-customer-relationship\/\">company and its customers<\/a>, is a tool used to energize a structure\u2019s <strong>customer service<\/strong> and make it more autonomous. In fact, to get answers to their concerns, or the questions they have, a structure\u2019s customers can directly interrogate the <strong>chatbot <\/strong>made available to them. They then get immediate solutions to their queries without having to call or write to a physical company representative.   As a result, customer service becomes more autonomous, and the customer service team has a reduced workload. <\/p>\n\n<h3 class=\"wp-block-heading\" id=\"l-utilisation-du-chatbot-pour-l-amelioration-du-processus-de-vente\"><span class=\"ez-toc-section\" id=\"Improving_the_sales_process\"><\/span>Improving the sales process <span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n<p>Contrary to what one might be tempted to believe, chatbots are not only used for communication purposes. For example, they can also be used in the <strong>process of a customer purchasing<\/strong> a product. <\/p>\n\n<p>In fact, thanks to the <strong>artificial intelligence<\/strong> support offered by the chat bot, a customer can order the product of their choice with a single click and without having to scroll through a long catalog of products. Better still, if the chatbot is well developed, it can tell customers which payment methods they can use to finalize their purchase, and direct them to their bank\u2019s platforms.  <\/p>\n\n<p>The main benefit is to make the sales process easier and more streamlined, optimizing your customer\u2019s buying experience. <\/p>\n\n<h3 class=\"wp-block-heading\" id=\"l-utilisation-du-chat-bot-pour-aller-a-la-rencontre-de-votre-clientele\"><span class=\"ez-toc-section\" id=\"Meet_your_customers\"><\/span>Meet your customers<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/tools.webeditor.network\/attachments\/4206b4c0-1c72-4c62-8ab6-3ed2d38cd4b8?lite=1\" alt=\"client relationship\"><\/figure>\n\n<p>Did you know that you can use your <strong>chatbot <\/strong>to meet your customers? Indeed, through your programmed bots, you can engage in conversations with your prospects and gather their impressions, expectations and opinions about your products and\/or services. On the one hand, this will develop a <strong>close relationship<\/strong> between you and your customers, and on the other, enable you to improve your services.  <\/p>\n\n<h2 class=\"wp-block-heading\" id=\"ou-concevoir-un-chat-bot\"><span class=\"ez-toc-section\" id=\"How_to_easily_create_a_chatbot\"><\/span>How to easily create a chatbot?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n<p>A virtual conversation agent can be created on a number of platforms. Botnation is one of them. It lets you design a sculpin to your taste in just a few minutes, following a few simple steps. And even if you don\u2019t have any computer skills, there\u2019s nothing to worry about. Botnation has simplified the creation process for your convenience. <\/p>\n","protected":false},"excerpt":{"rendered":"<p>Interested in chatbots? No matter how good your products, services or benefits are, the customer experience is less satisfying, if at all, when your customer service doesn\u2019t live up to your prospects\u2019 or customers\u2019 expectations. The failure of this vital department of your company can be due to the long queue of requests or needs [&hellip;]<\/p>\n","protected":false},"author":7,"featured_media":1097,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[362],"tags":[],"class_list":["post-2139","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-chatbot-en"],"acf":[],"_links":{"self":[{"href":"https:\/\/botnation.ai\/en\/wp-json\/wp\/v2\/posts\/2139","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/botnation.ai\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/botnation.ai\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/botnation.ai\/en\/wp-json\/wp\/v2\/users\/7"}],"replies":[{"embeddable":true,"href":"https:\/\/botnation.ai\/en\/wp-json\/wp\/v2\/comments?post=2139"}],"version-history":[{"count":0,"href":"https:\/\/botnation.ai\/en\/wp-json\/wp\/v2\/posts\/2139\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/botnation.ai\/en\/wp-json\/wp\/v2\/media\/1097"}],"wp:attachment":[{"href":"https:\/\/botnation.ai\/en\/wp-json\/wp\/v2\/media?parent=2139"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/botnation.ai\/en\/wp-json\/wp\/v2\/categories?post=2139"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/botnation.ai\/en\/wp-json\/wp\/v2\/tags?post=2139"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}