{"id":2291,"date":"2022-02-14T17:50:36","date_gmt":"2022-02-14T16:50:36","guid":{"rendered":"https:\/\/botnation.ai\/site\/?p=2291"},"modified":"2026-03-18T16:24:22","modified_gmt":"2026-03-18T15:24:22","slug":"what-is-a-chatbot","status":"publish","type":"post","link":"https:\/\/botnation.ai\/en\/what-is-a-chatbot\/","title":{"rendered":"What exactly is the purpose of a chatbot? 5 examples of use"},"content":{"rendered":"<p>In today\u2019s age, to optimize the<strong>customer experience<\/strong> for users of their services, online business owners are resorting to a wide range of conversational software and programs. Among the latter is <a href=\"https:\/\/botnation.ai\/fr\/\">the chatbot<\/a>, a piece of software whose value seems to go unnoticed by many companies. Find out here what a chatbot is used for in business.  <\/p>\n\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_82_2 counter-hierarchy ez-toc-counter ez-toc-custom ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Summary<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #3d351f;color:#3d351f\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #3d351f;color:#3d351f\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 eztoc-toggle-hide-by-default' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/botnation.ai\/en\/what-is-a-chatbot\/#Chatbot_how_do_you_define_it\" >Chatbot: how do you define it?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/botnation.ai\/en\/what-is-a-chatbot\/#How_can_a_chatbot_be_used\" >How can a chatbot be used?<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/botnation.ai\/en\/what-is-a-chatbot\/#1_The_chatbot_to_improve_a_companys_customer_service\" >1. The chatbot to improve a company\u2019s customer service<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/botnation.ai\/en\/what-is-a-chatbot\/#2_The_chatbot_to_develop_a_close_relationship_with_your_customers\" >2. The chatbot to develop a close relationship with your customers<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/botnation.ai\/en\/what-is-a-chatbot\/#3_The_chatbot_for_collecting_customer_feedback\" >3. The chatbot for collecting customer feedback<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/botnation.ai\/en\/what-is-a-chatbot\/#4_Chatbots_make_it_easier_to_sell_your_products\" >4. Chatbots make it easier to sell your products<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/botnation.ai\/en\/what-is-a-chatbot\/#5_The_chatbot_to_promote_a_product\" >5. The chatbot to promote a product<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-8\" href=\"https:\/\/botnation.ai\/en\/what-is-a-chatbot\/#How_do_you_design_a_conversational_agent\" >How do you design a conversational agent?<\/a><\/li><\/ul><\/nav><\/div>\n<h2 class=\"wp-block-heading\" id=\"chatbot-quelle-definition-lui-donne-t-on\"><span class=\"ez-toc-section\" id=\"Chatbot_how_do_you_define_it\"><\/span>Chatbot: how do you define it?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n<p>The chatbot is a concept that remains misunderstood by many people, even the web business managers who are its main targets. The question of <a href=\"https:\/\/botnation.ai\/en\/what-is-a-chatbot-2\/\">\u201cwhat is a chatbot<\/a>?\u201d comes up again and again, and tortures the minds of many.  <\/p>\n\n<p>As technical as it may seem, the concept of a chatbot is simple to define. In fact, by definition, a chatbot is an<strong>artificial intelligence<\/strong> tool programmed to hold a <strong>conversation<\/strong> with its user in a natural, non-coded language. Also known as a <a href=\"https:\/\/botnation.ai\/en\/conversational-agent-open-source\/\">conversational agent<\/a>, the chatbot can be attached to a company\u2019s website, application or messaging system.  <\/p>\n\n<h2 class=\"wp-block-heading\" id=\"quelles-utilisations-peut-on-faire-d-un-chatbot\"><span class=\"ez-toc-section\" id=\"How_can_a_chatbot_be_used\"><\/span>How can a chatbot be used?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/tools.webeditor.network\/attachments\/22f35d0e-f7e9-42ed-a0a5-1c1c07f2a377?lite=1\" alt=\"thinking woman\"><\/figure>\n\n<p>Chatbots are artificial intelligence programs that can be put to many uses. Some examples are given in the sections below. Don\u2019t hesitate to take a look.  <\/p>\n\n<h3 class=\"wp-block-heading\" id=\"le-chatbot-pour-ameliorer-le-service-client-d-une-societe\"><span class=\"ez-toc-section\" id=\"1_The_chatbot_to_improve_a_companys_customer_service\"><\/span>1. The chatbot to improve a company\u2019s customer service  <span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n<p>By definition, a chatbot is an<strong>artificial intelligence<\/strong> platform capable of carrying on a conversation with its user. It can be used to support a company\u2019s customer service department. In fact, the chatbot can respond to requests from your service users automatically, whatever the day or time. As a result, they won\u2019t have to call the customer service number, or leave e-mails before getting answers to their basic concerns. This dramatically improves the user experience of your services and boosts customer service.    <\/p>\n\n<h3 class=\"wp-block-heading\" id=\"le-chatbot-pour-developper-une-relation-de-proximite-avec-vos-clients\"><span class=\"ez-toc-section\" id=\"2_The_chatbot_to_develop_a_close_relationship_with_your_customers\"><\/span>2. The chatbot to develop a close relationship with your customers<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n<p>A chat bot also enables an online service provider to develop a close relationship with the users of its service; in other words, its customers. In fact, a close relationship is developed through repeated interactions. That said, when a chat bot repeatedly holds conversations with a company\u2019s customers, they end up becoming familiar with it and indirectly with the company. A relationship of closeness and trust then gradually develops, and customer loyalty naturally follows.   <\/p>\n\n<h3 class=\"wp-block-heading\" id=\"le-chatbot-pour-recueillir-les-avis-de-vos-clients\"><span class=\"ez-toc-section\" id=\"3_The_chatbot_for_collecting_customer_feedback\"><\/span>3. The chatbot for collecting customer feedback  <span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n<p>Typically, business owners create artificial intelligence programs such as chatbots with the sole aim of responding to customer requests. But chatbots can be used more actively. Instead of simply using chatbots to answer users\u2019 questions about your services, you can also use them to meet them and gather their opinions about your services. On the one hand, this will help you improve the quality of your services, and on the other, it will make customers feel that they are important and that their opinions count. All this will contribute to<strong> building<\/strong> customer<strong> loyalty<\/strong>.    <\/p>\n\n<h3 class=\"wp-block-heading\" id=\"le-chatbot-pour-faciliter-la-vente-de-vos-produits\"><span class=\"ez-toc-section\" id=\"4_Chatbots_make_it_easier_to_sell_your_products\"><\/span>4. Chatbots make it easier to sell your products<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/tools.webeditor.network\/attachments\/b1aacdf1-85a4-4d49-b47a-9b8009f5c90f?lite=1\" alt=\"shopping cart on a smartphone\"><\/figure>\n\n<p>When we limit ourselves to its definition, we think that the chat bot can only give answers to the user about an article. But it could also be used to sell products. In fact, chatbots enable you to receive orders directly, without buyers having to call or write to you.   Better still, they can integrate various payment solutions, giving customers the option of validating their <strong>order<\/strong>.  <\/p>\n\n<h3 class=\"wp-block-heading\" id=\"le-chatbot-pour-realiser-la-promotion-d-un-produit\"><span class=\"ez-toc-section\" id=\"5_The_chatbot_to_promote_a_product\"><\/span>5. The chatbot to promote a product<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n<p>The chatbot is a medium that can help you promote your products. Indeed, this is done by means of a <strong>communication channel<\/strong>.  As chatbots are one of the most popular tools currently in use, you can program them to promote your products.  <\/p>\n\n<h2 class=\"wp-block-heading\" id=\"comment-concevoir-un-agent-conversationnel\"><span class=\"ez-toc-section\" id=\"How_do_you_design_a_conversational_agent\"><\/span>How do you design a conversational agent?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n<p>Designing a chat bot can be done using a variety of platforms. For example, with us at Botnation. Creating a <a href=\"https:\/\/botnation.ai\/en\/chatbot-conversational-agent\/\">conversational agent<\/a> on it is quick and easy. And best of all, you don\u2019t need any web development skills to pull it off. And if you run into difficulties, it offers the perfect assistant to provide answers and training that you can follow as needed.    <\/p>\n","protected":false},"excerpt":{"rendered":"<p>In today\u2019s age, to optimize thecustomer experience for users of their services, online business owners are resorting to a wide range of conversational software and programs. Among the latter is the chatbot, a piece of software whose value seems to go unnoticed by many companies. Find out here what a chatbot is used for in [&hellip;]<\/p>\n","protected":false},"author":7,"featured_media":1249,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[362],"tags":[],"class_list":["post-2291","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-chatbot-en"],"acf":[],"_links":{"self":[{"href":"https:\/\/botnation.ai\/en\/wp-json\/wp\/v2\/posts\/2291","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/botnation.ai\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/botnation.ai\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/botnation.ai\/en\/wp-json\/wp\/v2\/users\/7"}],"replies":[{"embeddable":true,"href":"https:\/\/botnation.ai\/en\/wp-json\/wp\/v2\/comments?post=2291"}],"version-history":[{"count":0,"href":"https:\/\/botnation.ai\/en\/wp-json\/wp\/v2\/posts\/2291\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/botnation.ai\/en\/wp-json\/wp\/v2\/media\/1249"}],"wp:attachment":[{"href":"https:\/\/botnation.ai\/en\/wp-json\/wp\/v2\/media?parent=2291"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/botnation.ai\/en\/wp-json\/wp\/v2\/categories?post=2291"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/botnation.ai\/en\/wp-json\/wp\/v2\/tags?post=2291"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}