{"id":2531,"date":"2022-02-15T18:00:28","date_gmt":"2022-02-15T17:00:28","guid":{"rendered":"https:\/\/botnation.ai\/site\/?p=2531"},"modified":"2026-03-18T16:58:14","modified_gmt":"2026-03-18T15:58:14","slug":"tourist-office-couvin-belgium","status":"publish","type":"post","link":"https:\/\/botnation.ai\/en\/tourist-office-couvin-belgium\/","title":{"rendered":"Save time with your chatbot: the example of Couvin Tourist Office"},"content":{"rendered":"<p>A well-configured chatbot works wonders! Saving time is one of the benefits of having a conversational agent automate your messaging. This leaves more time to devote to more interesting and\/or strategic operations. We can\u2019t stress enough that this chatbot-building work can be done by several people. Alone, we go faster; in a group, we go further.    <\/p>\n\n<p>After a group effort, your chatbot will emerge much more powerful! The Office du Tourisme de Couvin has been a customer of the platform for almost 2 years, and has clearly understood this. The team presents a very specific use case that everyone can learn from!  <\/p>\n\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_82_2 counter-hierarchy ez-toc-counter ez-toc-custom ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Summary<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #3d351f;color:#3d351f\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #3d351f;color:#3d351f\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 eztoc-toggle-hide-by-default' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/botnation.ai\/en\/tourist-office-couvin-belgium\/#Introduce_yourself_and_your_company\" >Introduce yourself and your company:<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/botnation.ai\/en\/tourist-office-couvin-belgium\/#What_issues_did_you_face_before_launching_your_chatbots\" >What issues did you face before launching your chatbots?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/botnation.ai\/en\/tourist-office-couvin-belgium\/#How_did_you_come_to_the_conclusion_that_a_chatbot_would_meet_these_needs\" >How did you come to the conclusion that a chatbot would meet these needs?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/botnation.ai\/en\/tourist-office-couvin-belgium\/#Why_choose_Botnation\" >Why choose Botnation?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/botnation.ai\/en\/tourist-office-couvin-belgium\/#How_do_you_build_chatbots_What_is_the_creative_process\" >How do you build chatbots? What is the creative process?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/botnation.ai\/en\/tourist-office-couvin-belgium\/#Have_you_been_able_to_measure_results\" >Have you been able to measure results?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/botnation.ai\/en\/tourist-office-couvin-belgium\/#Would_you_have_any_advice_for_a_company_that_also_wants_to_launch_a_chatbot\" >Would you have any advice for a company that also wants to launch a chatbot?<\/a><\/li><\/ul><\/nav><\/div>\n<h2 class=\"wp-block-heading\" id=\"presentez-vous-et-votre-entreprise\"><span class=\"ez-toc-section\" id=\"Introduce_yourself_and_your_company\"><\/span>Introduce yourself and your company:<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n<p>We are the Tourist Office of Couvin, a beautiful town in the Walloon region of Belgium. We are unique in that we manage 2 activities in addition to the promotional and communications work inherent in a tourist office <\/p>\n\n<h2 class=\"wp-block-heading\" id=\"quelles-ont-ete-vos-problematiques-avant-le-lancement-de-vos-chatbots\"><span class=\"ez-toc-section\" id=\"What_issues_did_you_face_before_launching_your_chatbots\"><\/span>What issues did you face before launching your chatbots?  <span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n<p>Prior to the launch of the chatbot, messages sent to our <a href=\"https:\/\/botnation.ai\/en\/history-facebook-messenger\/\">Facebook messaging<\/a> system did not receive prompt replies. This creates frustration on the part of the user, who sometimes expects an immediate response. <\/p>\n\n<p>Other questions were recurrent: the same question was asked by several people, which represented a considerable waste of time for our team, who had to respond to each message.  <\/p>\n\n<p>These 2 factors led to the idea of automating these responses to free up time. And so the chatbot project was born! <\/p>\n\n<h2 class=\"wp-block-heading\" id=\"comment-en-etes-vous-venue-a-la-conclusion-qu-un-chatbot-repondrait-a-ces-besoins\"><span class=\"ez-toc-section\" id=\"How_did_you_come_to_the_conclusion_that_a_chatbot_would_meet_these_needs\"><\/span>How did you come to the conclusion that a chatbot would meet these needs?  <span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n<p>Having concluded that a chatbot would meet our need to automate our messaging, we looked at what other tourist sites were doing, some of which had also used chatbots, which confirmed our project.<\/p>\n\n<h2 class=\"wp-block-heading\" id=\"pourquoi-avoir-choisi-la-solution-botnation\"><span class=\"ez-toc-section\" id=\"Why_choose_Botnation\"><\/span>Why choose Botnation?  <span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n<p><a href=\"\/fr\/\">Botnation<\/a> was a natural choice for this solution, thanks in particular to its French-language support!<\/p>\n\n<h2 class=\"wp-block-heading\" id=\"comment-construisez-vous-les-chatbots-quel-est-le-processus-de-creation\"><span class=\"ez-toc-section\" id=\"How_do_you_build_chatbots_What_is_the_creative_process\"><\/span>How do you build chatbots? What is the creative process?  <span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n<p>This process is constantly evolving: we created an initial database with the most recurrent questions observed by our team, which gave rise to a first version of the chatbot. When the chatbot went live, we obviously realized that there was room for improvement. <a href=\"https:\/\/botnation.ai\/en\/analyse-chatbot\/\">As the platform made it possible to analyze conversations<\/a> (in the dedicated tab, but also in the Artificial Intelligence module), we gradually added new questions without associated answers as they arose. In this way, the chatbot improves week by week!  <\/p>\n\n<h2 class=\"wp-block-heading\" id=\"avez-vous-pu-mesurer-des-resultats\"><span class=\"ez-toc-section\" id=\"Have_you_been_able_to_measure_results\"><\/span>Have you been able to measure results?  <span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n<p>We haven\u2019t yet measured any results: for the moment, the main objective (freeing up time) has been achieved, as we\u2019ve been on the platform for around 1? years. We\u2019ll have plenty of time to study the subject, as Botnation offers a wide range of analysis and statistical tools. <\/p>\n\n<h2 class=\"wp-block-heading\" id=\"auriez-vous-quelques-conseils-a-donner-a-une-entreprise-qui-souhaite-egalement-lancer-un-chatbot\"><span class=\"ez-toc-section\" id=\"Would_you_have_any_advice_for_a_company_that_also_wants_to_launch_a_chatbot\"><\/span>Would you have any advice for a company that also wants to launch a chatbot?  <span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n<p>We chose to work as a team and not entrust the building of the chatbot to just one person. In our case, it worked. By working together on the tree structure and putting ourselves in the visitor\u2019s shoes, we can push our thinking even further, so we encourage you to do the same!  <\/p>\n\n<p>Find the Couvin Tourist Office chatbot on their <a href=\"https:\/\/www.facebook.com\/tourisme.couvin\/\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">Facebook page<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>A well-configured chatbot works wonders! Saving time is one of the benefits of having a conversational agent automate your messaging. This leaves more time to devote to more interesting and\/or strategic operations. We can\u2019t stress enough that this chatbot-building work can be done by several people. Alone, we go faster; in a group, we go [&hellip;]<\/p>\n","protected":false},"author":7,"featured_media":1935,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[392],"tags":[],"class_list":["post-2531","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-testimonials"],"acf":[],"_links":{"self":[{"href":"https:\/\/botnation.ai\/en\/wp-json\/wp\/v2\/posts\/2531","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/botnation.ai\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/botnation.ai\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/botnation.ai\/en\/wp-json\/wp\/v2\/users\/7"}],"replies":[{"embeddable":true,"href":"https:\/\/botnation.ai\/en\/wp-json\/wp\/v2\/comments?post=2531"}],"version-history":[{"count":0,"href":"https:\/\/botnation.ai\/en\/wp-json\/wp\/v2\/posts\/2531\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/botnation.ai\/en\/wp-json\/wp\/v2\/media\/1935"}],"wp:attachment":[{"href":"https:\/\/botnation.ai\/en\/wp-json\/wp\/v2\/media?parent=2531"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/botnation.ai\/en\/wp-json\/wp\/v2\/categories?post=2531"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/botnation.ai\/en\/wp-json\/wp\/v2\/tags?post=2531"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}