{"id":2531,"date":"2022-02-15T18:00:28","date_gmt":"2022-02-15T17:00:28","guid":{"rendered":"https:\/\/botnation.ai\/site\/?p=2531"},"modified":"2026-05-25T13:20:04","modified_gmt":"2026-05-25T11:20:04","slug":"tourist-office-couvin-belgium","status":"publish","type":"post","link":"https:\/\/botnation.ai\/en\/tourist-office-couvin-belgium\/","title":{"rendered":"Save time with your chatbot: the example of Couvin Tourist Office"},"content":{"rendered":"<p class=\"wp-block-paragraph\">Un chatbot bien configur\u00e9 fait des merveilles ! Le gain de temps est un des b\u00e9n\u00e9fices d\u2019avoir un agent conversationnel qui automatise sa messagerie. <br><br>Cela laisse plus d\u2019opportunit\u00e9s pour se consacrer \u00e0 des op\u00e9rations plus int\u00e9ressantes et\/ou plus strat\u00e9giques. Nous n\u2019expliquerons jamais assez que ce travail de construction de chatbot peut se faire \u00e0 plusieurs. Seul, on va plus vite, en groupe, on va plus loin.<\/p>\n\n<p class=\"wp-block-paragraph\">After a group effort, your chatbot will emerge much more powerful! The Office du Tourisme de Couvin has been a customer of the platform for almost 2 years, and has clearly understood this. The team presents a very specific use case that everyone can learn from!  <\/p>\n\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_84 counter-hierarchy ez-toc-counter ez-toc-custom ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Summary<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #3d351f;color:#3d351f\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #3d351f;color:#3d351f\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 eztoc-toggle-hide-by-default' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/botnation.ai\/en\/tourist-office-couvin-belgium\/#Introduce_yourself_and_your_company\" >Introduce yourself and your company:<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/botnation.ai\/en\/tourist-office-couvin-belgium\/#What_issues_did_you_face_before_launching_your_chatbots\" >What issues did you face before launching your chatbots?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/botnation.ai\/en\/tourist-office-couvin-belgium\/#How_did_you_come_to_the_conclusion_that_a_chatbot_would_meet_these_needs\" >How did you come to the conclusion that a chatbot would meet these needs?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/botnation.ai\/en\/tourist-office-couvin-belgium\/#Why_choose_Botnation\" >Why choose Botnation?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/botnation.ai\/en\/tourist-office-couvin-belgium\/#How_do_you_build_chatbots_What_is_the_creative_process\" >How do you build chatbots? What is the creative process?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/botnation.ai\/en\/tourist-office-couvin-belgium\/#Have_you_been_able_to_measure_results\" >Have you been able to measure results?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/botnation.ai\/en\/tourist-office-couvin-belgium\/#Would_you_have_any_advice_for_a_company_that_also_wants_to_launch_a_chatbot\" >Would you have any advice for a company that also wants to launch a chatbot?<\/a><\/li><\/ul><\/nav><\/div>\n<h2 id=\"presentez-vous-et-votre-entreprise\" class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Introduce_yourself_and_your_company\"><\/span>Introduce yourself and your company:<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n<p class=\"wp-block-paragraph\">Nous sommes l\u2019<a href=\"https:\/\/botnation.ai\/fr\/clients\/office-tourisme-couvin\/\" data-type=\"page\" data-id=\"29715\">Office du Tourisme de Couvin<\/a>, une tr\u00e8s jolie ville de Belgique en r\u00e9gion wallonne. Notre particularit\u00e9 est que nous g\u00e9rons 2 activit\u00e9s en plus du travail de promotion et de communication inh\u00e9rent \u00e0 un office touristique<br><br><\/p>\n\n<h2 id=\"quelles-ont-ete-vos-problematiques-avant-le-lancement-de-vos-chatbots\" class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"What_issues_did_you_face_before_launching_your_chatbots\"><\/span>What issues did you face before launching your chatbots?  <span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n<p class=\"wp-block-paragraph\">Avant le lancement du chatbot, les messages envoy\u00e9s sur notre <a href=\"https:\/\/botnation.ai\/histoire-facebook-messenger\/\">messagerie Facebook<\/a> ne recevaient pas de r\u00e9ponses rapides. Cela cr\u00e9\u00e9 donc de la frustration du c\u00f4t\u00e9 de l\u2019utilisateur qui, parfois, attend une r\u00e9ponse imm\u00e9diate.<\/p>\n\n<p class=\"wp-block-paragraph\">Other questions were recurrent: the same question was asked by several people, which represented a considerable waste of time for our team, who had to respond to each message.  <\/p>\n\n<p class=\"wp-block-paragraph\">These 2 factors led to the idea of automating these responses to free up time. And so the chatbot project was born! <\/p>\n\n<h2 id=\"comment-en-etes-vous-venue-a-la-conclusion-qu-un-chatbot-repondrait-a-ces-besoins\" class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"How_did_you_come_to_the_conclusion_that_a_chatbot_would_meet_these_needs\"><\/span>How did you come to the conclusion that a chatbot would meet these needs?  <span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n<p class=\"wp-block-paragraph\">Having concluded that a chatbot would meet our need to automate our messaging, we looked at what other tourist sites were doing, some of which had also used chatbots, which confirmed our project.<\/p>\n\n<h2 id=\"pourquoi-avoir-choisi-la-solution-botnation\" class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Why_choose_Botnation\"><\/span>Why choose Botnation?  <span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n<p class=\"wp-block-paragraph\"><a href=\"\/fr\/\">Botnation<\/a> was a natural choice for this solution, thanks in particular to its French-language support!<\/p>\n\n<h2 id=\"comment-construisez-vous-les-chatbots-quel-est-le-processus-de-creation\" class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"How_do_you_build_chatbots_What_is_the_creative_process\"><\/span>How do you build chatbots? What is the creative process?  <span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n<p class=\"wp-block-paragraph\">Ce processus est en \u00e9volution constante : nous avons cr\u00e9\u00e9 une premi\u00e8re base avec les questions les plus r\u00e9currentes observ\u00e9es par notre \u00e9quipe, ce qui a donn\u00e9 naissance \u00e0 une premi\u00e8re version du chatbot. Lors de la mise en ligne, nous nous sommes \u00e9videmment rendus compte que le chatbot \u00e9tait perfectible. <a href=\"https:\/\/botnation.ai\/analyser-chatbot\/\">L\u2019analyse des conversations<\/a> rendue possible par la plateforme (dans l\u2019onglet d\u00e9di\u00e9 mais aussi dans le module Intelligence Artificielle), nous avons ajout\u00e9 au fur et \u00e0 mesure les nouvelles questions sans r\u00e9ponses associ\u00e9es qui survenaient. Ainsi, le chatbot s\u2019am\u00e9liore au fil des semaines !<\/p>\n\n<h2 id=\"avez-vous-pu-mesurer-des-resultats\" class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Have_you_been_able_to_measure_results\"><\/span>Have you been able to measure results?  <span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n<p class=\"wp-block-paragraph\">We haven\u2019t yet measured any results: for the moment, the main objective (freeing up time) has been achieved, as we\u2019ve been on the platform for around 1? years. We\u2019ll have plenty of time to study the subject, as Botnation offers a wide range of analysis and statistical tools. <\/p>\n\n<h2 id=\"auriez-vous-quelques-conseils-a-donner-a-une-entreprise-qui-souhaite-egalement-lancer-un-chatbot\" class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Would_you_have_any_advice_for_a_company_that_also_wants_to_launch_a_chatbot\"><\/span>Would you have any advice for a company that also wants to launch a chatbot?  <span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n<p class=\"wp-block-paragraph\">We chose to work as a team and not entrust the building of the chatbot to just one person. In our case, it worked. By working together on the tree structure and putting ourselves in the visitor\u2019s shoes, we can push our thinking even further, so we encourage you to do the same!  <\/p>\n\n<p class=\"wp-block-paragraph\">Find the Couvin Tourist Office chatbot on their <a href=\"https:\/\/www.facebook.com\/tourisme.couvin\/\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">Facebook page<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Un chatbot bien configur\u00e9 fait des merveilles ! Le gain de temps est un des b\u00e9n\u00e9fices d\u2019avoir un agent conversationnel qui automatise sa messagerie. Cela laisse plus d\u2019opportunit\u00e9s pour se consacrer \u00e0 des op\u00e9rations plus int\u00e9ressantes et\/ou plus strat\u00e9giques. Nous n\u2019expliquerons jamais assez que ce travail de construction de chatbot peut se faire \u00e0 plusieurs. [&hellip;]<\/p>\n","protected":false},"author":7,"featured_media":1935,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[392],"tags":[],"class_list":["post-2531","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-testimonials"],"acf":[],"_links":{"self":[{"href":"https:\/\/botnation.ai\/en\/wp-json\/wp\/v2\/posts\/2531","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/botnation.ai\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/botnation.ai\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/botnation.ai\/en\/wp-json\/wp\/v2\/users\/7"}],"replies":[{"embeddable":true,"href":"https:\/\/botnation.ai\/en\/wp-json\/wp\/v2\/comments?post=2531"}],"version-history":[{"count":2,"href":"https:\/\/botnation.ai\/en\/wp-json\/wp\/v2\/posts\/2531\/revisions"}],"predecessor-version":[{"id":29763,"href":"https:\/\/botnation.ai\/en\/wp-json\/wp\/v2\/posts\/2531\/revisions\/29763"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/botnation.ai\/en\/wp-json\/wp\/v2\/media\/1935"}],"wp:attachment":[{"href":"https:\/\/botnation.ai\/en\/wp-json\/wp\/v2\/media?parent=2531"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/botnation.ai\/en\/wp-json\/wp\/v2\/categories?post=2531"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/botnation.ai\/en\/wp-json\/wp\/v2\/tags?post=2531"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}