{"id":2655,"date":"2022-03-30T10:00:04","date_gmt":"2022-03-30T08:00:04","guid":{"rendered":"https:\/\/botnation.ai\/site\/?p=2655"},"modified":"2026-03-18T16:58:08","modified_gmt":"2026-03-18T15:58:08","slug":"surdi-info-service","status":"publish","type":"post","link":"https:\/\/botnation.ai\/en\/surdi-info-service\/","title":{"rendered":"Surdi Info Service: how to deliver reliable, neutral information at all times, throughout the country?"},"content":{"rendered":"

Surdi Info Service is an organization dedicated to providing information to people affected by deafness, whether directly or indirectly. The communications team therefore asked itself the following question: how can we deliver reliable information, 24\/7, wherever we are in the country? And as a bonus: at a lower cost<\/a>. As searching for information on a website is not always intuitive, the center decided to equip itself with a chatbot to help web users find the information they need with just one click. Also, whereas a classic live chat is subject to human nature (more or less long nights), a chatbot never sleeps and enables users to get an answer to their questions at any time, even in the middle of the night. Pauline Descours, Communications Manager, and her team at the Centre national d\u2019information sur la surdit\u00e9 (National Centre for Information on Deafness) agreed to talk to us about their work with the chatbot. We salute the social purpose of this operation! <\/p>\n\n

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