{"id":26735,"date":"2022-01-19T15:42:00","date_gmt":"2022-01-19T14:42:00","guid":{"rendered":"https:\/\/botnation.ai\/site\/health-and-chatbot\/"},"modified":"2026-03-18T12:38:13","modified_gmt":"2026-03-18T11:38:13","slug":"health-and-chatbot","status":"publish","type":"post","link":"https:\/\/botnation.ai\/en\/health-and-chatbot\/","title":{"rendered":"How to reconcile health and chatbot? Make Me Healthy&#8217;s testimonial"},"content":{"rendered":"<p>Make Me Healthy offers nutritional programs developed by a team of dieticians who follow their patients by phone. The brand also has a mobile application where patients can find their program, advice from their dietician and numerous recipes.<\/p>\n\n\n\n<p>At Botnation, we love a good story. The meeting with <strong>Make Me Healthy<\/strong> took place in a hallway at Station F when we were going back to school together to participate in the Facebook Startup Garage program, <strong>Meta<\/strong>\u2018s incubator. The Make Me Healthy team quickly understood how a <a href=\"https:\/\/botnation.ai\/en\/what-sites-chatbots\/\">chatbot could support its development and<\/a> we immediately saw the potential of this project. Today, the Make Me Healthy chatbot registers hundreds of users per day!<\/p>\n\n\n\n<p>Like all great stories, this one deserved to be told. So we put the microphone to Colette Friedrich \u2013 co-founder of Make Me Healthy \u2013 to describe her vision of the project and give you her best tips for a successful chatbot!<\/p>\n\n\n\n\n\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_82_2 counter-hierarchy ez-toc-counter ez-toc-custom ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Summary<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #3d351f;color:#3d351f\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #3d351f;color:#3d351f\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 eztoc-toggle-hide-by-default' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/botnation.ai\/en\/health-and-chatbot\/#Introduce_yourself_and_your_company\" >Introduce yourself and your company:<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/botnation.ai\/en\/health-and-chatbot\/#What_were_your_issues_before_launching_your_chatbot\" >What were your issues before launching your chatbot?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/botnation.ai\/en\/health-and-chatbot\/#How_did_you_come_to_the_conclusion_that_a_chatbot_would_meet_these_needs\" >How did you come to the conclusion that a chatbot would meet these needs?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/botnation.ai\/en\/health-and-chatbot\/#Why_did_you_choose_the_Botnation_solution\" >Why did you choose the Botnation solution?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/botnation.ai\/en\/health-and-chatbot\/#How_did_you_build_the_chatbot_What_was_the_creative_process\" >How did you build the chatbot? What was the creative process?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/botnation.ai\/en\/health-and-chatbot\/#Have_you_been_able_to_measure_the_first_results\" >Have you been able to measure the first results?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/botnation.ai\/en\/health-and-chatbot\/#Would_you_have_some_advice_for_a_company_that_also_wants_to_launch_a_chatbot\" >Would you have some advice for a company that also wants to launch a chatbot?<\/a><\/li><\/ul><\/nav><\/div>\n<h2 class=\"wp-block-heading\" id=\"introduce-yourself-and-your-company\"><span class=\"ez-toc-section\" id=\"Introduce_yourself_and_your_company\"><\/span>Introduce yourself and your company:<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>Since 2016, Make Me Healthy has been offering customized and remote dietary rebalancing, developed by a team of registered dieticians.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"what-were-your-issues-before-launching-your-chatbot\"><span class=\"ez-toc-section\" id=\"What_were_your_issues_before_launching_your_chatbot\"><\/span>What were your issues before launching your chatbot?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>At the beginning of the nutritional follow-up, our dietitians had to perform a 40-minute telephone consultation with each patient. This consultation is essential because it allows us to fill in the patient file (lifestyle, eating habits, professional and sports activities, medical file\u2026) but it was very time consuming for our team because it was long and repetitive.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"how-did-you-come-to-the-conclusion-that-a-chatbot-would-meet-these-needs\"><span class=\"ez-toc-section\" id=\"How_did_you_come_to_the_conclusion_that_a_chatbot_would_meet_these_needs\"><\/span>How did you come to the conclusion that a chatbot would meet these needs?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>Our dietitians asked the same questions at each consultation, based on the patients\u2019 answers, provided an answer\/solution and filled out their charts at the same time. We therefore thought it would be interesting to replace this step with an online assessment consultation, in the <a href=\"\/en\/\">form of a chatbot<\/a>. Patients always respond to our questions, we always give them a personalized answer\/solution, and we always complete their files in a more efficient manner, both on the patient and dietitian side.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"why-did-you-choose-the-botnation-solution\"><span class=\"ez-toc-section\" id=\"Why_did_you_choose_the_Botnation_solution\"><\/span>Why did you choose the Botnation solution?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>I discovered <a href=\"https:\/\/botnation.ai\/en\/startup-garage-facebook\/\">Botnation during our participation in the Facebook Startup Garage<\/a> program, we were in the same class. After comparing the different players on the market, I was convinced that Botnation met our needs in every respect.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"how-did-you-build-the-chatbot-what-was-the-creative-process\"><span class=\"ez-toc-section\" id=\"How_did_you_build_the_chatbot_What_was_the_creative_process\"><\/span>How did you build the chatbot? What was the creative process?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>We first reviewed and improved our <a href=\"https:\/\/botnation.ai\/en\/conversational-agent\/\">methodology<\/a>: what questions should we ask, what answers can the patient make, what personalized solutions\/advice can we offer in the short term. We have also reviewed the entire user experience: payment, automated emails\u2026 as well as the reassurance elements that replace the human: personal data, payment, FAQ\u2026<\/p>\n\n\n\n<p>We then worked with a copywriter to proofread and improve the wording and our graphic designer to propose a pleasant visual experience (illustrations, gif\u2026). Our priority was really to provide a fun and reassuring experience for our patients.<\/p>\n\n\n\n<p>Then our marketing manager created the bot on the Botnation interface. I would like to emphasize that their support and involvement in the project was a great help!<\/p>\n\n\n\n<p>Finally, we modified our entire admin to be able to process the patients\u2019 answers and fill in their files, this time with the help of our web agency Alphalives who \u201cconnected\u201d the bot to our internal tool. Obviously, many tests were done internally and then with a panel of users to adapt the tone, the clarity of the messages, the reading speed, the possible errors\u2026<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"have-you-been-able-to-measure-the-first-results\"><span class=\"ez-toc-section\" id=\"Have_you_been_able_to_measure_the_first_results\"><\/span>Have you been able to measure the first results?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>The first results were immediate with a turnover of +83% in the 2 months following the launch of our online assessment. The 40 minutes initially spent on the phone could be replaced by 2 follow-up appointments. Each dietician was thus able to take care of more patients while improving their daily routine and efficiency (less repetitive speeches, better completed patient files, etc.).<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"would-you-have-some-advice-for-a-company-that-also-wants-to-launch-a-chatbot\"><span class=\"ez-toc-section\" id=\"Would_you_have_some_advice_for_a_company_that_also_wants_to_launch_a_chatbot\"><\/span>Would you have some advice for a company that also wants to launch a chatbot?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>The chatbot is not only intended to provide customer service, it can replace many repetitive tasks while offering an improved user experience. Above all, you have to put yourself in the user\u2019s shoes to offer an effective and convincing experience.<\/p>\n\n\n\n<p>Discover now the chatbot of Make Me Healthy !<\/p>\n\n\n","protected":false},"excerpt":{"rendered":"<p>Make Me Healthy offers nutritional programs developed by a team of dieticians who follow their patients by phone. The brand also has a mobile application where patients can find their program, advice from their dietician and numerous recipes. At Botnation, we love a good story. The meeting with Make Me Healthy took place in a [&hellip;]<\/p>\n","protected":false},"author":7,"featured_media":357,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[392],"tags":[365],"class_list":["post-26735","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-testimonials","tag-top-en-2"],"acf":[],"_links":{"self":[{"href":"https:\/\/botnation.ai\/en\/wp-json\/wp\/v2\/posts\/26735","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/botnation.ai\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/botnation.ai\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/botnation.ai\/en\/wp-json\/wp\/v2\/users\/7"}],"replies":[{"embeddable":true,"href":"https:\/\/botnation.ai\/en\/wp-json\/wp\/v2\/comments?post=26735"}],"version-history":[{"count":0,"href":"https:\/\/botnation.ai\/en\/wp-json\/wp\/v2\/posts\/26735\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/botnation.ai\/en\/wp-json\/wp\/v2\/media\/357"}],"wp:attachment":[{"href":"https:\/\/botnation.ai\/en\/wp-json\/wp\/v2\/media?parent=26735"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/botnation.ai\/en\/wp-json\/wp\/v2\/categories?post=26735"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/botnation.ai\/en\/wp-json\/wp\/v2\/tags?post=26735"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}