{"id":26739,"date":"2022-01-24T11:01:22","date_gmt":"2022-01-24T10:01:22","guid":{"rendered":"https:\/\/botnation.ai\/site\/?p=539"},"modified":"2026-03-18T12:38:25","modified_gmt":"2026-03-18T11:38:25","slug":"chatbot-and-job","status":"publish","type":"post","link":"https:\/\/botnation.ai\/en\/chatbot-and-job\/","title":{"rendered":"Will new technologies take your job?"},"content":{"rendered":"<p>78% of French people are afraid of being replaced one day by an A.I. or a robot. But fortunately, it will only be for the most unpleasant tasks for 63%.<\/p>\n\n\n\n\n\n<p>Paris, June 21, 2021<\/p>\n\n\n\n<p><strong>Botnation, the French platform for creating scalable chatbots, surveyed 1,058 customer-facing professionals and 1,956 consumers to find out how they feel about new technologies. Paradoxically, the French think that robots will not replace humans but\u2026 are still afraid that this will happen!<\/strong><\/p>\n\n\n\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_82_2 counter-hierarchy ez-toc-counter ez-toc-custom ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Summary<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #3d351f;color:#3d351f\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #3d351f;color:#3d351f\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 eztoc-toggle-hide-by-default' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/botnation.ai\/en\/chatbot-and-job\/#Robots_will_replace_the_pros%E2%80%A6_but_mostly_on_the_unpleasant_aspects\" >Robots will replace the pros\u2026 but mostly on the unpleasant aspects!<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/botnation.ai\/en\/chatbot-and-job\/#Do_you_think_that_robots_chatbot_for_example_can_replace_a_person_in_relation_with_customers\" >Do you think that robots (chatbot for example), can replace a person in relation with customers?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/botnation.ai\/en\/chatbot-and-job\/#Do_you_think_that_artificial_intelligence_will_replace_humans_in_customer_relations\" >Do you think that artificial intelligence will replace humans in customer relations?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/botnation.ai\/en\/chatbot-and-job\/#Changes_in_progress\" >Changes in progress<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/botnation.ai\/en\/chatbot-and-job\/#You_think_these_upheavals_will_happen\" >You think these upheavals will happen:<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/botnation.ai\/en\/chatbot-and-job\/#An_irrational_fear\" >An irrational fear?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/botnation.ai\/en\/chatbot-and-job\/#In_general_are_you_afraid_that_technology_will_replace_you_in_your_work\" >In general, are you afraid that technology will replace you in your work?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-8\" href=\"https:\/\/botnation.ai\/en\/chatbot-and-job\/#About_BotNation\" >About BotNation<\/a><\/li><\/ul><\/nav><\/div>\n<h2 class=\"wp-block-heading\" id=\"h_b89b2ccc1f\"><span class=\"ez-toc-section\" id=\"Robots_will_replace_the_pros%E2%80%A6_but_mostly_on_the_unpleasant_aspects\"><\/span>Robots will replace the pros\u2026 but mostly on the unpleasant aspects!<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>With the advent of chatbots, many professionals and consumers are questioning their job and their relationship with these new technologies. More than 67% of professionals and 56% of consumers think that robots can replace a person in contact with customers. But in detail, the facts are more moderate. Indeed, only 8% of professionals and 5% of consumers declare that this replacement will take place in full. The majority of them therefore believe that only a part of this customer relationship will be carried out by robots: 59% for professionals and 51% for consumers.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h_77129f3ca6\"><span class=\"ez-toc-section\" id=\"Do_you_think_that_robots_chatbot_for_example_can_replace_a_person_in_relation_with_customers\"><\/span>Do you think that robots (chatbot for example), can replace a person in relation with customers?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<figure class=\"wp-block-table\"><table><tbody><tr><td><strong>Answers<\/strong><\/td><td><strong>Professionals<\/strong><\/td><td><strong>Consumers<\/strong><\/td><\/tr><tr><td>Yes in full<\/td><td>8 %<\/td><td>5 %<\/td><\/tr><tr><td><strong>Yes, but only in part<\/strong><\/td><td><strong>59 %<\/strong><\/td><td><strong>51 %<\/strong><\/td><\/tr><tr><td>No, not at all<\/td><td>33 %<\/td><td>44 %<\/td><\/tr><\/tbody><\/table><figcaption>Table I: Will robots replace a customer relations department?<\/figcaption><\/figure>\n\n\n\n<p>The same is true for artificial intelligence. More than 66% of professionals and 61% of consumers say that humans will be replaced by A.I. but only on the most unpleasant aspects of certain jobs.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h_fc9ab7aaa5\"><span class=\"ez-toc-section\" id=\"Do_you_think_that_artificial_intelligence_will_replace_humans_in_customer_relations\"><\/span>Do you think that artificial intelligence will replace humans in customer relations?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<figure class=\"wp-block-table\"><table><tbody><tr><td><strong>Answers<\/strong><\/td><td><strong>Professionals<\/strong><\/td><td><strong>Consumers<\/strong><\/td><\/tr><tr><td>Yes in full<\/td><td>5 %<\/td><td>4 %<\/td><\/tr><tr><td><strong>Yes, but only partly on the most unpleasant aspects<\/strong><\/td><td><strong>66 %<\/strong><\/td><td><strong>61 %<\/strong><\/td><\/tr><tr><td>No, not at all<\/td><td>29 %<\/td><td>35 %<\/td><\/tr><\/tbody><\/table><figcaption>Table II: Will AI replace humans?<\/figcaption><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h_7bd5a6ddd4\"><span class=\"ez-toc-section\" id=\"Changes_in_progress\"><\/span>Changes in progress<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>More in tune with the changes in their respective markets, 29% of professionals believe that it will take a few more years for these upheavals to become visible and operational. This is supported by 11% who have already made these changes. While 33% of consumers think it will take even longer.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h_46ac0fafec\"><span class=\"ez-toc-section\" id=\"You_think_these_upheavals_will_happen\"><\/span><br>You think these upheavals will happen:<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<figure class=\"wp-block-table\"><table><tbody><tr><td><strong>Answers<\/strong><\/td><td><strong>Professionals<\/strong><\/td><td><strong>Consumers<\/strong><\/td><\/tr><tr><td>In several decades<\/td><td>25 %<\/td><td><strong>33 %<\/strong><\/td><\/tr><tr><td>Never<\/td><td>15 %<\/td><td>29 %<\/td><\/tr><tr><td>In a few years<\/td><td><strong>29 %<\/strong><\/td><td>21 %<\/td><\/tr><tr><td>It has already happened<\/td><td>11 %<\/td><td>8 %<\/td><\/tr><tr><td>I do not know<\/td><td>20 %<\/td><td>9 %<\/td><\/tr><\/tbody><\/table><figcaption>Table III: When will these changes occur?<\/figcaption><\/figure>\n\n\n\n<figure class=\"wp-block-image\"><a href=\"https:\/\/downloads.intercomcdn.com\/i\/o\/355006293\/ca2761e0b2662be2df6d08f8\/visu.png.webp\" target=\"_blank\" rel=\"noreferrer noopener\"><img decoding=\"async\" src=\"https:\/\/downloads.intercomcdn.com\/i\/o\/355006293\/ca2761e0b2662be2df6d08f8\/visu.png.webp\" alt=\"\"><\/a><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h_baa78c124e\"><span class=\"ez-toc-section\" id=\"An_irrational_fear\"><\/span>An irrational fear?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>Even if overall, the evolutions are slow and uncertain, more than 78% of French people are still afraid of being replaced by new technologies. In detail, 45% of professionals and 56% of consumers fear losing their job completely because of technological developments, and 27% and 29% respectively to a lesser extent.<br><\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h_b25c60749b\"><span class=\"ez-toc-section\" id=\"In_general_are_you_afraid_that_technology_will_replace_you_in_your_work\"><\/span>In general, are you afraid that technology will replace you in your work?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<figure class=\"wp-block-table\"><table><tbody><tr><td><strong>Answers<\/strong><\/td><td><strong>Professionals<\/strong><\/td><td><strong>Consumers<\/strong><\/td><\/tr><tr><td><strong>Yes, totally<\/strong><\/td><td><strong>45 %<\/strong><\/td><td><strong>56 %<\/strong><\/td><\/tr><tr><td>Yes, a little<\/td><td>27 %<\/td><td>29 %<\/td><\/tr><tr><td>No, not at all<\/td><td>28 %<\/td><td>15 %<\/td><\/tr><\/tbody><\/table><figcaption>Table IV: Are you afraid that technology will replace you in your work?<\/figcaption><\/figure>\n\n\n\n<p><em>\u201cThe human being is naturally conditioned to fear changes but also totally able to adapt to them. It is therefore important to prepare employees for the integration of new technologies such as AI and educate them on the steps or changes it implies for their jobs and the company\u2019s organization.<\/em><\/p>\n\n\n\n<p><em>It\u2019s crucial to show your employees how chatbots will help them, by giving them examples of tasks and introducing them to a new, more interesting job. Robots take care of the most unpleasant aspects and therefore promise to improve the daily life of many French people.<\/em><\/p>\n\n\n\n<p><em>Include employees in these processes, share successes and discuss improvements. The goal is to share the effort of this global change because employees are responsible for the success of a robot integration program. It is necessary to get the buy-in of its staff to assimilate that AI will not replace them. Problem solving still belongs to humans. Employees are responsible for the success of a robot integration program.<\/em><\/p>\n\n\n\n<p><em>They must feel valued and understand their essential role in the company\u2019s strategy. At Botnation, we create spaces to experiment with these technologies by easily developing new prototypes with <a href=\"\/en\/\">no-code tools<\/a>\u2026 like those we offer to professionals<\/em>\u201ccommented Emmanuel FRAN\u00c7OISE, founder of Botnation.<\/p>\n\n\n\n<p><em>* Methodology: survey conducted with 1,058 professionals in contact with customers and 1,956 consumers throughout France. Surveys conducted online, on the BuzzPress France proprietary panel, according to the quota method, during the period from June 1 to 14, 2021.<\/em><\/p>\n\n\n\n<p><em>Distribution of the professional sectors concerned: Assistanat, Administration : 6% \/ Building and Public Works, Construction, Design Office : 6% \/ Commerce, Marketing, Sales : 18% \/ Consulting : 8% \/ General Management, Profit Center Management : 5% \/ Information Technology, Telecoms : 16% \/ Catering, Tourism, Hotel Industry, Leisure : 13% \/ Health, Social, Personal Services : 8% \/ Production, Maintenance: 1% \/ Environment, Planning: 1% \/ Distribution, Warehouse: 5% \/ Management, Finance, HR, Accounting, Auditing: 6% \/ Metallurgy, Mechanics, Aeronautics: 1% \/ Logistics, Purchasing, Stock, Transportation: 3%, Agri-Agro \u2013 Agriculture, Viticulture, Fishing: 1%.<\/em><\/p>\n\n\n\n<p><em>All the information put forward by the respondents is declarative.<\/em><\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"about-botnation\"><span class=\"ez-toc-section\" id=\"About_BotNation\"><\/span>About BotNation<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>Founded in 2017 by Emmanuel FRANCOISE, Botnation is a chatbot creation platform based on a proprietary AI. Botnation offers a freemium, ergonomic and \u201cnocode\u201d offer including tutorials and free templates. The platform makes it easy to create chatbots for all websites, WordPress, Facebook Messenger and Whatsapp.<\/p>\n\n\n\n<p>The platform can be used live by companies, agencies and even students who want to discover the power of artificial intelligence developed by Botnation.<\/p>\n\n\n\n<p>Botnation\u2019s team is composed of 10 people divided between Paris and Rennes. The company already has several hundred customers, including large accounts such as <a href=\"https:\/\/botnation.ai\/en\/best-conversational-device\/\">Algeco<\/a>, Cdiscount, Enedis, Keolis, Soci\u00e9t\u00e9 G\u00e9n\u00e9rale, Facebook and hundreds of SMEs.<\/p>\n\n\n\n<p>In just a few years, Botnation has generated tens of millions of conversations and billions of messages exchanged.<\/p>\n\n\n","protected":false},"excerpt":{"rendered":"<p>78% of French people are afraid of being replaced one day by an A.I. or a robot. But fortunately, it will only be for the most unpleasant tasks for 63%. Paris, June 21, 2021 Botnation, the French platform for creating scalable chatbots, surveyed 1,058 customer-facing professionals and 1,956 consumers to find out how they feel [&hellip;]<\/p>\n","protected":false},"author":7,"featured_media":537,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[371],"tags":[],"class_list":["post-26739","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-news"],"acf":[],"_links":{"self":[{"href":"https:\/\/botnation.ai\/en\/wp-json\/wp\/v2\/posts\/26739","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/botnation.ai\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/botnation.ai\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/botnation.ai\/en\/wp-json\/wp\/v2\/users\/7"}],"replies":[{"embeddable":true,"href":"https:\/\/botnation.ai\/en\/wp-json\/wp\/v2\/comments?post=26739"}],"version-history":[{"count":0,"href":"https:\/\/botnation.ai\/en\/wp-json\/wp\/v2\/posts\/26739\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/botnation.ai\/en\/wp-json\/wp\/v2\/media\/537"}],"wp:attachment":[{"href":"https:\/\/botnation.ai\/en\/wp-json\/wp\/v2\/media?parent=26739"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/botnation.ai\/en\/wp-json\/wp\/v2\/categories?post=26739"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/botnation.ai\/en\/wp-json\/wp\/v2\/tags?post=26739"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}