{"id":3024,"date":"2022-05-01T06:27:32","date_gmt":"2022-05-01T04:27:32","guid":{"rendered":"https:\/\/botnation.ai\/site\/?p=3024"},"modified":"2026-05-27T18:18:43","modified_gmt":"2026-05-27T16:18:43","slug":"chatbot-town-hall","status":"publish","type":"post","link":"https:\/\/botnation.ai\/en\/chatbot-town-hall\/","title":{"rendered":"Why use a chatbot for your town hall?"},"content":{"rendered":"<p class=\"wp-block-paragraph\"><a href=\"https:\/\/botnation.ai\/fr\/\">Les chatbots<\/a> ne sont pas con\u00e7us exclusivement pour les entreprises. Ils peuvent \u00e9galement \u00eatre utilis\u00e9s par des services publics et les collectivit\u00e9s locales. Avez-vous d\u00e9j\u00e0 pens\u00e9 proposer un chatbot pour votre mairie ?<br><br>Au cours des derni\u00e8res ann\u00e9es, ceux-ci ont recours \u00e0 de nombreux outils technologiques pour atteindre leurs diff\u00e9rents objectifs et pour devenir des villes modernes et attractives. <br><br>De plus, l\u2019utilisation des <a href=\"https:\/\/botnation.ai\/fr\/secteurs\/mairie\/\" target=\"_blank\" data-type=\"page\" data-id=\"29342\" rel=\"noreferrer noopener\">chatbots par une mairie ou une collectivit\u00e9 locale<\/a> reste \u00e0 peu pr\u00e8s identique \u00e0 celle des soci\u00e9t\u00e9s.\u00a0Ceci,\u00a0si l\u2019on consid\u00e8re un citoyen ou un contribuable comme un client ou quelqu\u2019un qui d\u00e9pense de l\u2019argent pour profiter d\u2019un service.<\/p>\n\n<p class=\"wp-block-paragraph\">While some cities, town halls and local authorities use classic chatbots, others rely on more customized tools designed to meet specific needs. With the right settings, a chatbot can be a real asset for a town hall and its public, especially when it comes to administrative procedures.  <\/p>\n\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_84 counter-hierarchy ez-toc-counter ez-toc-custom ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Summary<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #3d351f;color:#3d351f\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #3d351f;color:#3d351f\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 eztoc-toggle-hide-by-default' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/botnation.ai\/en\/chatbot-town-hall\/#Une_meilleure_satisfaction_des_administres_avec_un_chatbot_pour_votre_mairie\" >Une meilleure satisfaction des administr\u00e9s avec un chatbot pour votre mairie\u00a0<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/botnation.ai\/en\/chatbot-town-hall\/#Simplified_access_to_public_information\" >Simplified access to public information<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/botnation.ai\/en\/chatbot-town-hall\/#Chatbot_Mairie_un_gain_de_temps_considerable\" >Chatbot Mairie : un gain de temps consid\u00e9rable\u00a0<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/botnation.ai\/en\/chatbot-town-hall\/#How_do_you_go_about_integrating_the_chatbot_into_your_town_hall\" >How do you go about integrating the chatbot into your town hall?<\/a><\/li><\/ul><\/nav><\/div>\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Une_meilleure_satisfaction_des_administres_avec_un_chatbot_pour_votre_mairie\"><\/span>Une meilleure satisfaction des administr\u00e9s avec un chatbot pour votre mairie\u00a0<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n<p class=\"wp-block-paragraph\">En principe, dans une ville, lorsqu\u2019un citoyen constate un d\u00e9faut, il doit imp\u00e9rativement en informer la <strong>mairie<\/strong> pour que celle-ci puisse trouver une solution. <br><br>Si cette d\u00e9marche n\u2019est pas effectu\u00e9e \u00e0 temps, les probl\u00e8mes ne sont pas r\u00e9solus dans les d\u00e9lais, ce qui\u00a0entra\u00eene de nombreuses complications pour les concitoyens.\u00a0<\/p>\n\n<p class=\"wp-block-paragraph\">Customized effectively and appropriately, chatbots can be used to energize a city or optimize the various services offered by the town hall. For example, <strong>chatbots <\/strong>can be designed to provide real-time information on damage to garbage cans, road deformations or accidents. <\/p>\n\n<p class=\"wp-block-paragraph\">In particular, these bots enable users to report problems that arise in their daily lives. This could involve the replacement of public objects or repairs following natural damage. That\u2019s why some towns, such as Massy, offer a <strong>Messenger chatbot<\/strong> with which residents can report all kinds of malfunctions, such as the absence of garbage collection, for example.  <\/p>\n\n<p class=\"wp-block-paragraph\">Similarly, in the city of North Charleston, South Carolina, a chatbot enables citizens to claim repairs for damage of any kind. Note that 6 months after deploying this solution, the number of garbage can repairs or replacements increased by around 114%.  <\/p>\n\n<p class=\"wp-block-paragraph\">At the same time, the number of public interventions to repair traffic lights and street lamps in the city has also doubled. This clearly demonstrates the usefulness and effectiveness of such a system. <\/p>\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Simplified_access_to_public_information\"><\/span>Simplified access to public information<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n<p class=\"wp-block-paragraph\">Take the example of question-and-answer chatbots, which are making <strong>customer service<\/strong> more efficient for many companies. They enable the public to obtain information more quickly and easily.  <\/p>\n\n<p class=\"wp-block-paragraph\">One of the most important pieces of information any town hall should provide is the town\u2019s cultural agenda. For one reason or another, the schedule data may be modified during the course of a year, following the programming of a new event or a schedule change.  <\/p>\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img decoding=\"async\" src=\"https:\/\/botnation.ai\/wp-content\/uploads\/2022\/04\/chatbot-mairie2.jpg.webp\" alt=\"town hall chatbot\" class=\"wp-image-2934\"><figcaption class=\"wp-element-caption\">Talking to a chatbot online on laptop computer.<\/figcaption><\/figure>\n<\/div>\n<p class=\"wp-block-paragraph\">With digitalization, instead of approaching city employees to find out about new dates, citizens can access them directly via chatbot. So anyone can check the latest information (location, date, time and rates) at any time, from a simple smartphone or computer.  <\/p>\n\n<p class=\"wp-block-paragraph\">De plus, un assistant virtuel peut communiquer les d\u00e9tails sur les diff\u00e9rentes \u00e9lections, qu\u2019elles soient d\u00e9partementales ou r\u00e9gionales. En 2017, la ville de Marseille et ses partenaires ont mis en place un chatbot con\u00e7u pour r\u00e9pondre aux questions en rapport avec les \u00e9lections pr\u00e9sidentielles. <br><br>Cet outil \u00e9tait capable d\u2019indiquer les lieux de votes, les documents n\u00e9cessaires, les horaires des bureaux de vote. Finalement, les donn\u00e9es ont prouv\u00e9 que ce chatbot accessible depuis Messenger et la page Facebook de la mairie\u00a0a r\u00e9pondu \u00e0 plus de 470\u2009000 \u00e9lecteurs.\u00a0<\/p>\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Chatbot_Mairie_un_gain_de_temps_considerable\"><\/span>Chatbot Mairie : un gain de temps consid\u00e9rable\u00a0<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n<p class=\"wp-block-paragraph\">L\u2019un des\u00a0<a href=\"https:\/\/botnation.ai\/chatbot-avantage\/\">avantages d\u2019un chatbot<\/a> pour la mairie demeure le <strong>gain de temps<\/strong> qu\u2019il offre au public. Les bots conversationnels apportent un taux de r\u00e9ponses de l\u2019ordre de 80\u00a0% au premier contact. Les usagers obtiennent donc tr\u00e8s vite satisfaction vis-\u00e0-vis de leurs pr\u00e9occupations.<\/p>\n\n<p class=\"wp-block-paragraph\">What\u2019s more, unlike helpdesks or call centers, chatbots are available 24 hours a day. Whatever the day, citizens can submit their problems and get <strong>answers<\/strong>. What\u2019s more, with chatbots, city users no longer have to go to the office every time they need help.   This saves them time, while naturally improving their level of satisfaction.  <\/p>\n\n<p class=\"wp-block-paragraph\">Time savings also apply to town hall employees. With chatbots, recurring requests are reduced and managed autonomously by the bots. As a result, civil servants and local authority employees can devote more time to different tasks or larger-scale projects.   With the chatbot, everyone \u2013 town hall employees and citizens alike \u2013 saves a considerable amount of time.  <\/p>\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"How_do_you_go_about_integrating_the_chatbot_into_your_town_hall\"><\/span>How do you go about integrating the chatbot into your town hall?  <span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n<p class=\"wp-block-paragraph\">Vous devez garder \u00e0 l\u2019esprit que la digitalisation de votre mairie par la mise en place d\u2019un <a href=\"https:\/\/botnation.ai\/scenario-chatbot\/\">chatbot vise la facilit\u00e9<\/a> des \u00e9changes entre administr\u00e9s et administration. Ainsi, les chatbots utilis\u00e9s g\u00e9n\u00e9ralement dans les collectivit\u00e9s ou les mairies diff\u00e8rent de ceux destin\u00e9s \u00e0 une entreprise, un site e-commerce, une ONG ou une \u00e9cole. Le bot doit pouvoir r\u00e9pondre \u00e0 des questions li\u00e9es au fonctionnement de la ville.\u00a0<\/p>\n\n<p class=\"wp-block-paragraph\">Pour vous procurer un chatbot capable de respecter les exigences de la mairie, d\u00e9couvrez les bots de <strong>Botnation<\/strong>. Botnation permet de\u00a0concevoir quasiment tous les <a href=\"https:\/\/botnation.ai\/type-de-chatbot\/\">types de chatbots<\/a>. Vous pouvez personnaliser votre logiciel de sorte \u00e0 l\u2019adapter \u00e0 votre syst\u00e8me de travail. Dot\u00e9s d\u2019une <strong>intelligence artificielle<\/strong>, les bots de Botnation vous garantissent une vraie performance et une grande personnalisation.\u00a0<\/p>\n\n<p class=\"wp-block-paragraph\">Avec l\u2019interface de Botnation, vous n\u2019avez pas besoin de coder avant de <a href=\"https:\/\/botnation.ai\/chatbot-hubspot\/\">cr\u00e9er votre propre chatbot<\/a>.\u00a0Sans connaissance en programmation ou en d\u00e9veloppement web, vous pourrez mettre en place un service d\u2019assistance virtuelle automatique, efficace et s\u00fbr. Des experts en cr\u00e9ation de bots demeurent \u00e0 vos c\u00f4t\u00e9s pour vous guider durant tout le processus de\u00a0conception.\u00a0<\/p>\n\n<p class=\"wp-block-paragraph\">Your bots can easily connect to all types of <strong>CRM and API<\/strong>. Messenger, WhatsApp, app, website\u2026., you can link your town hall chatbot to virtually all your communication tools and online services.  <\/p>\n\n<p class=\"wp-block-paragraph\">Make your town hall a modern one, always ready to listen to your fellow citizens, by setting up a chatbot on your various online communication tools.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Les chatbots ne sont pas con\u00e7us exclusivement pour les entreprises. Ils peuvent \u00e9galement \u00eatre utilis\u00e9s par des services publics et les collectivit\u00e9s locales. Avez-vous d\u00e9j\u00e0 pens\u00e9 proposer un chatbot pour votre mairie ? Au cours des derni\u00e8res ann\u00e9es, ceux-ci ont recours \u00e0 de nombreux outils technologiques pour atteindre leurs diff\u00e9rents objectifs et pour devenir des [&hellip;]<\/p>\n","protected":false},"author":7,"featured_media":2933,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[362],"tags":[365],"class_list":["post-3024","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-chatbot-en","tag-top-en-2"],"acf":[],"_links":{"self":[{"href":"https:\/\/botnation.ai\/en\/wp-json\/wp\/v2\/posts\/3024","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/botnation.ai\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/botnation.ai\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/botnation.ai\/en\/wp-json\/wp\/v2\/users\/7"}],"replies":[{"embeddable":true,"href":"https:\/\/botnation.ai\/en\/wp-json\/wp\/v2\/comments?post=3024"}],"version-history":[{"count":1,"href":"https:\/\/botnation.ai\/en\/wp-json\/wp\/v2\/posts\/3024\/revisions"}],"predecessor-version":[{"id":29896,"href":"https:\/\/botnation.ai\/en\/wp-json\/wp\/v2\/posts\/3024\/revisions\/29896"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/botnation.ai\/en\/wp-json\/wp\/v2\/media\/2933"}],"wp:attachment":[{"href":"https:\/\/botnation.ai\/en\/wp-json\/wp\/v2\/media?parent=3024"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/botnation.ai\/en\/wp-json\/wp\/v2\/categories?post=3024"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/botnation.ai\/en\/wp-json\/wp\/v2\/tags?post=3024"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}