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16px;border:1px solid #ebe3cb;border-radius:24px;overflow:hidden;background:#ffffff;box-shadow:0 1px 2px rgba(61,53,31,.04), 0 18px 40px -22px rgba(71,48,0,.22)} .bn-art.b2 .b-tableau tbody td,.bn-art.b2 .b-tableau tbody tr:nth-child(even) td{padding:10px 16px;border:0;border-top:1px solid #ebe3cb;background:#ffffff} .bn-art.b2 .b-tableau tbody td.b-reco,.bn-art.b2 .b-tableau tbody tr:nth-child(even) td.b-reco{background:#edf2ff} .bn-art.b2 .b-tableau tbody td:first-child,.bn-art.b2 .b-tableau tbody tr:nth-child(even) td:first-child{border-top:0;border-bottom:3px solid var(--tab-fiche-trait,#6993ff);background:var(--tab-fiche-fond,#faf8f2);font-family:\"OpenSauceOne-SemiBold\", \"OpenSauceOne-Regular\", \"Open Sans\", sans-serif;font-size:17px;font-weight:700;color:var(--tab-fiche-texte,#3d351f)!important} .bn-art.b2 .b-tableau tbody td[data-label]:not(:first-child)::before{content:attr(data-label);display:block;margin:0 0 3px;font-family:\"OpenSauceOne-SemiBold\", \"OpenSauceOne-Regular\", \"Open Sans\", sans-serif;font-size:14px;font-weight:700;letter-spacing:.06em;text-transform:uppercase;color:#2f57cc} }`));document.head.appendChild(s);<\/script><\/p>\n<div class=\"bn-art b2\">\n<div class=\"b-essentiel\">\n<div class=\"b-titre\">The essentials<\/div>\n<div class=\"b-essentiel-reponse\">Good training leaves you able to run an agent on your own cases: mission and limits, knowledge base, testing, and the handover to a human. With no coding needed, you can start for free before any paid course.<\/div>\n<ul>\n<li>Since 27 July 2026, Article 4 of the EU\u2019s AI regulation has asked companies across the EU to foster AI literacy, with no level to guarantee and no certificate.<\/li>\n<li>In France, the personal training account (CPF) only funds courses that end with a certification listed in the national register or in the Specific register.<\/li>\n<li>At Botnation, over 6 hours of free video training and a free plan with no bank card, so you can practise.<\/li>\n<li>To go further, training with a Botnation specialist lasts one or two days, at level 1 or level 2.<\/li>\n<\/ul>\n<\/div>\n<p class=\"b-intro\">On 27 July 2026, Article 4 of the EU\u2019s AI regulation was replaced: companies in the EU must now foster AI literacy across their teams, with no level to attest and no certificate required. The useful question is therefore not \u201cwhich certificate should I get\u201d but \u201cwhat will my team be able to do with an agent\u201d. Here are the skills to check in a programme, the format that fits your profile, the French CPF rule, and a way to start for free.<\/p>\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_89 counter-hierarchy ez-toc-counter ez-toc-custom ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Summary<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #3d351f;color:#3d351f\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #3d351f;color:#3d351f\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 eztoc-toggle-hide-by-default' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/botnation.ai\/en\/ai-agent-training\/#Judge_an_AI_agent_training_by_what_you_will_be_able_to_do\" >Judge an AI agent training by what you will be able to do<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/botnation.ai\/en\/ai-agent-training\/#Free_videos_a_team_session_or_a_developer_route\" >Free videos, a team session or a developer route<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/botnation.ai\/en\/ai-agent-training\/#AI_literacy_at_work_the_rule_in_the_EU_since_July_2026\" >AI literacy at work: the rule in the EU since July 2026<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/botnation.ai\/en\/ai-agent-training\/#Funding_training_with_Frances_CPF_certification_required\" >Funding training with France\u2019s CPF, certification required<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/botnation.ai\/en\/ai-agent-training\/#Frequently_asked_questions\" >Frequently asked questions<\/a><\/li><\/ul><\/nav><\/div>\n<h2><span class=\"ez-toc-section\" id=\"Judge_an_AI_agent_training_by_what_you_will_be_able_to_do\"><\/span>Judge an AI agent training by what you will be able to do<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Botnation describes an AI agent as an intelligent assistant that can understand a request, reason about a goal, choose an action and carry it out through connected tools. Running such an assistant takes method: here are the skills a training programme must make you work on.<\/p>\n<ul class=\"b-checklist\">\n<li>Set the agent\u2019s mission, and what it will never be allowed to do.<\/li>\n<li>Build a reliable knowledge base and plan to keep it up to date.<\/li>\n<li>Write precise instructions, the ones the agent will follow in every exchange.<\/li>\n<li>Connect the agent to your delivery channels and your business tools.<\/li>\n<li>Organise the handover: a human takes over when the agent reaches its limits.<\/li>\n<li>Test the agent with real questions and measure the quality of its answers.<\/li>\n<li>Tell users they are talking to an AI, which EU law has required since 2 August 2026.<\/li>\n<\/ul>\n<p>Botnation\u2019s own training covers design, from objectives to scenarios, then optimisation: connecting tools, setting up the AI, continuous improvement and measurement. Our guide to <a href=\"https:\/\/botnation.ai\/en\/build-a-useful-ai-agent\/\">building a genuinely useful AI agent<\/a> details each building block, from mission to guardrails. Our <a href=\"https:\/\/botnation.ai\/en\/ai-agent-vs-chatbot\/\">comparison of an AI agent and a chatbot<\/a> then helps you name your need before you commit.<\/p>\n<div class=\"b-note b-note--robot\">\n<p class=\"b-note-titre\">The question to ask yourself<\/p>\n<p>Before comparing courses, pick your first use case: answering customer questions, qualifying prospects or booking appointments. Training taken on a real case turns into measurable results far faster.<\/p>\n<\/div>\n<h2><span class=\"ez-toc-section\" id=\"Free_videos_a_team_session_or_a_developer_route\"><\/span>Free videos, a team session or a developer route<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>The right format depends on your starting point and your project. Four profiles stand out, each with its own way in.<\/p>\n<div class=\"b-verdicts\">\n<div class=\"b-verdict\">\n<p class=\"b-verdict-profil\">You are learning on your own<\/p>\n<p class=\"b-verdict-choix\">The free video training, then practice<\/p>\n<p>Over 6 hours of <a href=\"https:\/\/botnation.ai\/en\/support\/online-chatbot-training-courses\/\">free video training from Botnation<\/a> covers chatbot design, and the free plan serves as a practice ground, with no bank card required.<\/p>\n<\/div>\n<div class=\"b-verdict b-verdict--reco\">\n<p class=\"b-verdict-badge\">Our advice<\/p>\n<p class=\"b-verdict-profil\">Your team has a project<\/p>\n<p class=\"b-verdict-choix\">A short course on the tool you will actually use<\/p>\n<p>Customer service, marketing or HR: train as a team, in one or two days, with a Botnation specialist, on the very platform where your future agents will run.<\/p>\n<\/div>\n<div class=\"b-verdict\">\n<p class=\"b-verdict-profil\">You want to code your agents<\/p>\n<p class=\"b-verdict-choix\">A technical course on development frameworks<\/p>\n<p>Programming agents calls for coding foundations: a no-code platform does not replace that path, which you will find among development-oriented courses.<\/p>\n<\/div>\n<div class=\"b-verdict\">\n<p class=\"b-verdict-profil\">You look after compliance<\/p>\n<p class=\"b-verdict-choix\">Awareness training by role and an internal record<\/p>\n<p>The rule asks for measures suited to each role; you can keep an internal record of trainings, and no certificate is required.<\/p>\n<\/div>\n<\/div>\n<figure class=\"b-figure\"><img decoding=\"async\" src=\"https:\/\/botnation.ai\/wp-content\/uploads\/2026\/10\/botnation-ai-formation-agent-ia-en-capture-formations-en-ligne.jpg\" alt=\"Botnation\u2019s Online Chatbot Training Courses page, with the heading Over 6 hours of free video training on chatbot design and the first chapter, The basics\"><figcaption>Botnation\u2019s free online chatbot training courses, with the first chapter \u201cThe basics\u201d; page read on 22 October 2026.<\/figcaption><\/figure>\n<p>Once the format is chosen, keep an eye on the pitfalls of a first build: our list of <a href=\"https:\/\/botnation.ai\/en\/chatbot-mistakes\/\">common mistakes when creating a first chatbot<\/a> goes through them.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"AI_literacy_at_work_the_rule_in_the_EU_since_July_2026\"><\/span>AI literacy at work: the rule in the EU since July 2026<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<div class=\"b-note b-note--loupe\">\n<p class=\"b-note-titre\">What the text says<\/p>\n<p>Across the EU, Article 4 of Regulation (EU) 2024\/1689 has been replaced, since 27 July 2026, by Regulation (EU) 2026\/1744 of 8 July 2026. It reads: \u201cProviders and deployers of AI systems shall take measures to support the development of AI literacy of their staff and other persons dealing with the operation and use of AI systems on their behalf\u201d.<\/p>\n<p>The text, published in the Official Journal of the European Union on 24 July 2026, adds: \u201cThis obligation does not require providers or deployers to guarantee any specific level of AI literacy of any individual.\u201d<\/p>\n<\/div>\n<p>The European Commission confirms this flexibility in its AI literacy questions and answers updated on 20 October 2026: \u201cThere is no one size fit all when it comes to AI literacy and no strict requirements or mandatory trainings are imposed.\u201d No certificate is needed; organisations can keep an internal record of their trainings and other guiding initiatives. The Commission does add a warning: relying only on a system\u2019s instructions for use, or asking staff to read them, may prove ineffective in many cases.<\/p>\n<div class=\"b-mythe\">\n<div class=\"b-mythe-idee\">\n<p class=\"b-titre\">The myth<\/p>\n<p>Every employee must take a certified AI course for their company to comply.<\/p>\n<\/div>\n<div class=\"b-mythe-realite\">\n<p class=\"b-titre\">In reality<\/p>\n<p>The text asks companies to foster AI literacy, adapted to each person\u2019s role, with no level to guarantee and no certificate: organisations can note their trainings and supporting initiatives in an internal record.<\/p>\n<\/div>\n<\/div>\n<h2><span class=\"ez-toc-section\" id=\"Funding_training_with_Frances_CPF_certification_required\"><\/span>Funding training with France\u2019s CPF, certification required<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>In France, the personal training account (CPF) follows a rule set by Article L6323-6 of the French Labour Code. Only courses that end with a certification registered in France\u2019s national register of professional certifications, an attestation of validated skill blocks, or an entry in the Specific register can be financed. Outside these cases, the account funds nothing.<\/p>\n<div class=\"b-note b-note--astuce\">\n<p class=\"b-note-titre\">Before you pay<\/p>\n<p>If you are aiming at the CPF, ask the training provider for its certification\u2019s registration code: without it, the account cannot finance anything. Another safeguard: under Article L6316-1 of the French Labour Code, a provider funded by a skills operator (OPCO), the French State, a region, the Caisse des d\u00e9p\u00f4ts or France Travail must be certified.<\/p>\n<\/div>\n<div class=\"b-solution\">\n<p class=\"b-solution-tag\">With Botnation<\/p>\n<p class=\"b-solution-nom\">Learn to build and run an agent on the Botnation platform<\/p>\n<p>A specialist trains you in one or two days: level 1 to get started on the platform, level 2 for more advanced concepts, with team sessions or customised training on offer. You request the training file directly on the dedicated page.<\/p>\n<ul>\n<li>A no-code interface: you design your bot yourself, with no coding knowledge.<\/li>\n<li>The free videos and the free plan to practise before and after the training.<\/li>\n<\/ul>\n<p><a class=\"b-bouton\" href=\"https:\/\/botnation.ai\/en\/training\/\">Request the training file<\/a><\/p>\n<\/div>\n<h2><span class=\"ez-toc-section\" id=\"Frequently_asked_questions\"><\/span>Frequently asked questions<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<div class=\"b-faq\">\n<details>\n<summary>Can you learn to create an AI agent for free?<\/summary>\n<p>Yes, to get started. Botnation offers over 6 hours of free videos on chatbot design, and its free plan lets you practise without a bank card. The <a href=\"https:\/\/botnation.ai\/en\/pricing\/\">pricing page<\/a> details what the free plan includes.<\/p>\n<\/details>\n<details>\n<summary>Do you need coding skills to build an agent?<\/summary>\n<p>No, not with a no-code platform: Botnation says its interface lets you design your bot without any coding knowledge. The agent itself understands a request, reasons towards a goal and carries out actions through connected tools.<\/p>\n<\/details>\n<details>\n<summary>How long does AI agent training take?<\/summary>\n<p>At Botnation, the training runs over one or two days; two levels are on offer, from getting started to more advanced notions.<\/p>\n<\/details>\n<details>\n<summary>Can my course be paid for with the CPF?<\/summary>\n<p>Only if it ends with a certification registered in France\u2019s national register, an attestation of validated skill blocks, or an entry in the Specific register. Ask the training provider for the registration code before you commit.<\/p>\n<\/details>\n<details>\n<summary>Is my company required to train its teams on AI?<\/summary>\n<p>The EU regulation asks companies to foster AI literacy, with no specific level to guarantee, and the European Commission confirms that no mandatory training is imposed. You can also note your trainings and initiatives in an internal record.<\/p>\n<\/details>\n<\/div>\n<div class=\"b-cta\">\n<p class=\"b-cta-titre\">Take your first steps on an agent, for free<\/p>\n<p>You can try the Botnation platform without paying, and with no bank card.<\/p>\n<p><a class=\"b-bouton\" href=\"https:\/\/start.botnation.ai\/login\">Try for free<\/a><\/p>\n<\/div>\n<div class=\"b-sources\">\n<p class=\"b-titre\">Sources<\/p>\n<ul>\n<li><a href=\"https:\/\/eur-lex.europa.eu\/eli\/reg\/2026\/1744\/oj\/eng\" rel=\"nofollow noopener\">Regulation (EU) 2026\/1744 of 8 July 2026<\/a>, EUR-Lex, published on 24 July 2026.<\/li>\n<li><a href=\"https:\/\/eur-lex.europa.eu\/eli\/reg\/2024\/1689\/oj\/eng\" rel=\"nofollow noopener\">Regulation (EU) 2024\/1689, the EU\u2019s AI regulation<\/a>, EUR-Lex.<\/li>\n<li><a href=\"https:\/\/digital-strategy.ec.europa.eu\/en\/faqs\/ai-literacy-questions-answers\" rel=\"nofollow noopener\">AI Literacy Questions and Answers<\/a>, European Commission, updated on 20 October 2026.<\/li>\n<li><a href=\"https:\/\/code.travail.gouv.fr\/code-du-travail\/l6323-6\" rel=\"nofollow noopener\">Article L6323-6 of the French Labour Code<\/a>, updated on 27 June 2026.<\/li>\n<li><a href=\"https:\/\/code.travail.gouv.fr\/code-du-travail\/l6316-1\" rel=\"nofollow noopener\">Article L6316-1 of the French Labour Code<\/a>, updated on 1 January 2024.<\/li>\n<\/ul>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>The essentials Good training leaves you able to run an agent on your own cases: mission and limits, knowledge base, testing, and the handover to a human. With no coding needed, you can start for free before any paid course. Since 27 July 2026, Article 4 of the EU\u2019s AI regulation has asked companies across [&hellip;]<\/p>\n","protected":false},"author":8,"featured_media":31973,"comment_status":"closed","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[374,362],"tags":[],"class_list":["post-31977","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-ai","category-chatbot-en"],"acf":[],"_links":{"self":[{"href":"https:\/\/botnation.ai\/en\/wp-json\/wp\/v2\/posts\/31977","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/botnation.ai\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/botnation.ai\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/botnation.ai\/en\/wp-json\/wp\/v2\/users\/8"}],"replies":[{"embeddable":true,"href":"https:\/\/botnation.ai\/en\/wp-json\/wp\/v2\/comments?post=31977"}],"version-history":[{"count":1,"href":"https:\/\/botnation.ai\/en\/wp-json\/wp\/v2\/posts\/31977\/revisions"}],"predecessor-version":[{"id":31979,"href":"https:\/\/botnation.ai\/en\/wp-json\/wp\/v2\/posts\/31977\/revisions\/31979"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/botnation.ai\/en\/wp-json\/wp\/v2\/media\/31973"}],"wp:attachment":[{"href":"https:\/\/botnation.ai\/en\/wp-json\/wp\/v2\/media?parent=31977"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/botnation.ai\/en\/wp-json\/wp\/v2\/categories?post=31977"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/botnation.ai\/en\/wp-json\/wp\/v2\/tags?post=31977"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}