{"id":4354,"date":"2026-03-18T18:29:57","date_gmt":"2026-03-18T17:29:57","guid":{"rendered":"https:\/\/botnation.ai\/site\/?p=4354"},"modified":"2026-03-18T18:52:05","modified_gmt":"2026-03-18T17:52:05","slug":"create-a-chatbot-whatsapp","status":"publish","type":"post","link":"https:\/\/botnation.ai\/en\/create-a-chatbot-whatsapp\/","title":{"rendered":"How to create a WhatsApp chatbot? Guide and advice"},"content":{"rendered":"<p>Chatbots have been at the heart of many companies\u2019 marketing strategies for some years now. In particular, the most widely used tool for this purpose is <strong>Facebook Messenger<\/strong>. But with the boom in the instant messaging application WhatsApp, more and more companies are looking for this alternative channel for communicating with their customers. Indeed, <strong>WhatsApp<\/strong> is a massively used application. Having a <strong>WhatsApp Business<\/strong> account connected to the WhatsApp<strong>API<\/strong> is therefore an excellent idea for your company. You can link a chatbot to it to assist your company\u2019s staff. However, launching a <a href=\"https:\/\/botnation.ai\/en\/whatsapp-2\/\">WhatsApp chatbot<\/a> can be tricky. What are the advantages of a WhatsApp <strong>chatbot<\/strong>? <a href=\"https:\/\/botnation.ai\/en\/create-a-chatbot-for-free\/\">How do you create one<\/a> in just a few steps? Here\u2019s what you need to know in this guide.        <\/p>\n\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_82_2 counter-hierarchy ez-toc-counter ez-toc-custom ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Summary<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #3d351f;color:#3d351f\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #3d351f;color:#3d351f\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 eztoc-toggle-hide-by-default' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/botnation.ai\/en\/create-a-chatbot-whatsapp\/#What_is_a_WhatsApp_chatbot\" >What is a WhatsApp chatbot?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/botnation.ai\/en\/create-a-chatbot-whatsapp\/#The_benefits_of_using_a_WhatsApp_chatbot\" >The benefits of using a WhatsApp chatbot<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/botnation.ai\/en\/create-a-chatbot-whatsapp\/#The_different_stages_in_creating_a_WhatsApp_chatbot\" >The different stages in creating a WhatsApp chatbot<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/botnation.ai\/en\/create-a-chatbot-whatsapp\/#Access_to_the_WhatsApp_Business_API\" >Access to the WhatsApp Business API<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/botnation.ai\/en\/create-a-chatbot-whatsapp\/#Have_Botnation_create_your_chatbot\" >Have Botnation create your chatbot<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/botnation.ai\/en\/create-a-chatbot-whatsapp\/#Creating_a_persona_for_the_WhatsApp_chatbot\" >Creating a persona for the WhatsApp chatbot<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/botnation.ai\/en\/create-a-chatbot-whatsapp\/#Building_the_WhatsApp_chatbot\" >Building the WhatsApp chatbot<\/a><\/li><\/ul><\/li><\/ul><\/nav><\/div>\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"What_is_a_WhatsApp_chatbot\"><\/span>What is a WhatsApp chatbot?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n<p>A chatbot is an artificial intelligence program capable of simulating a human <strong>conversation<\/strong>. Indeed, this AI can reproduce the human communication model and can interact with users on various messaging applications, <strong>websites<\/strong> or even mobile applications. <\/p>\n\n<p>Various digital channels are already integrating chatbots, and have been for some years. These include Facebook Messenger and website chats. It\u2019s only recently that the bot is present and supported by WhatsApp for commercial purposes, which clashes with the app\u2019s original purpose.  <\/p>\n\n<p>However, to ensure responsible use of the WhatsApp Business account, certain restrictions have been imposed. These include: <\/p>\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/botnation.ai\/en\/chatbot-whatsapp-api\/\">Chatbots can only be used by those who have the WhatsApp Business API<\/a>;<\/li>\n\n\n\n<li>The WhatsApp conversation is initiated by the customer: no promotional push accepted;<\/li>\n\n\n\n<li>Chatbots can only be used to respond within the 24-hour \u201ccustomer service window\u201d.<\/li>\n<\/ul>\n\n<p>In addition, direct referral from the chatbot to a human must be possible.<\/p>\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"The_benefits_of_using_a_WhatsApp_chatbot\"><\/span>The benefits of using a WhatsApp chatbot<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n<p>If there are two main advantages to using a WhatsApp chatbot, it\u2019s the WhatsApp application itself and the chatbots. Today, WhatsApp has over two billion users, across all generations and all over the world. <\/p>\n\n<p>On the one hand, for communication between the company and its customers, it is becoming one of the must-have applications. In fact, in 2020 alone, WhatsApp Business recorded over 50 million users worldwide. That\u2019s more than ten times the number of users in 2019.  <\/p>\n\n<figure class=\"wp-block-image size-full\"><img fetchpriority=\"high\" decoding=\"async\" width=\"1000\" height=\"600\" src=\"https:\/\/botnation.ai\/wp-content\/uploads\/2022\/10\/plein-de-logos-whatsapp.jpg.webp\" alt=\"Full of whatsApp logos\" class=\"wp-image-4260\" srcset=\"https:\/\/botnation.ai\/wp-content\/uploads\/2022\/10\/plein-de-logos-whatsapp.jpg.webp 1000w, https:\/\/botnation.ai\/wp-content\/uploads\/2022\/10\/plein-de-logos-whatsapp-300x180.jpg.webp 300w\" sizes=\"(max-width: 1000px) 100vw, 1000px\" \/><\/figure>\n\n<p>On the other hand, chatbots are increasingly becoming better allies as virtual assistants. Chatbots and other virtual assistants reduce the number of calls, chats and e-mails received by companies by 70%. Beyond their effectiveness for businesses, they are also appreciated by private individuals, who get quick answers to their questions. <a href=\"https:\/\/botnation.ai\/en\/chatbot-creation\/\">Creating a chatbot for your company<\/a> can therefore bring many interesting benefits.  <\/p>\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"The_different_stages_in_creating_a_WhatsApp_chatbot\"><\/span>The different stages in creating a WhatsApp chatbot<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n<p>In order to better manage high media volumes, and better respond to your customers\u2019 various queries, don\u2019t hesitate to <strong>integrate a chatbot<\/strong> into your WhatsApp messaging application. This can be done in just a few steps: <\/p>\n\n<ul class=\"wp-block-list\">\n<li>Define the objectives of the WhatsApp chatbot ;<\/li>\n\n\n\n<li>Have a WhatsApp Business account;<\/li>\n\n\n\n<li>Access to the WhatsApp Business API (the most complicated);<\/li>\n\n\n\n<li>Find a chatbot partner (like Botnation);<\/li>\n\n\n\n<li>Create a persona for the chatbot;<\/li>\n\n\n\n<li>Building the chatbot ;<\/li>\n\n\n\n<li>Carry out tests and make any necessary improvements ;<\/li>\n\n\n\n<li>Put the chatbot into production.<\/li>\n<\/ul>\n\n<p>Integrating such a bot into a messaging application like WhatsApp enables <strong>a completely different customer relationship experience<\/strong>.<\/p>\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Access_to_the_WhatsApp_Business_API\"><\/span>Access to the WhatsApp Business API<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n<p>In order to integrate the bot into WhatsApp for business use,<strong> access to the API is<\/strong> required. For this purpose, companies must have a WhatsApp Business account and have requested and obtained access to the API. <\/p>\n\n<p>A chatbot integrated into your WhatsApp allows you to benefit from an automatic greeting, give quick predefined answers to frequent customer requests and many other advantages. To get the real chatbot interface, you need the WhatsApp Business API. <\/p>\n\n<p>With it, medium-sized and large companies can easily upgrade their customer support with more flexible configurations. Access to this API is conditional on acceptance by WhatsApp. <\/p>\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Have_Botnation_create_your_chatbot\"><\/span>Have Botnation create your chatbot<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n<p>We can <a href=\"https:\/\/botnation.ai\/en\/free-chatbot-whatsapp\/\">create <strong>a chatbot<\/strong> for you <strong>that can connect to the WhatsApp Business API<\/strong><\/a> to automatically communicate with your customers on WhatsApp. All without the need for human intervention. For more information, contact us today. We can guide you through the process of obtaining a WhatsApp Business API account.   <\/p>\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Creating_a_persona_for_the_WhatsApp_chatbot\"><\/span>Creating a persona for the WhatsApp chatbot<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n<p>The technical requirements will be defined, with the aim of personalizing the chatbot to your corporate image. It must give customers a positive perception of your brand. <\/p>\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Building_the_WhatsApp_chatbot\"><\/span>Building the WhatsApp chatbot<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n<p>There are three types of chatbot:<\/p>\n\n<ul class=\"wp-block-list\">\n<li>Those based on a decision tree;<\/li>\n\n\n\n<li>Keyword recognition ;<\/li>\n\n\n\n<li>Contextual ones, developed with NLP, AI and machine learning technologies.<\/li>\n<\/ul>\n\n<p>The choice of which chatbot to build will depend on the objective to be achieved and the budget. The most advanced option when choosing this conversational tool is the contextual conversational agent. For a better user experience for your customers, integrate :  <\/p>\n\n<ul class=\"wp-block-list\">\n<li>Welcome message;<\/li>\n\n\n\n<li>User keywords and intentions ;<\/li>\n\n\n\n<li>Emojis and rich media;<\/li>\n\n\n\n<li>Variables (a container of information previously collected by the chatbot from other customers) ;<\/li>\n\n\n\n<li>Conversation flow;<\/li>\n\n\n\n<li>A human transfer.<\/li>\n<\/ul>\n\n<p>Once completed, all that\u2019s left to do is test your WhatsApp chatbot. This allows you to make any necessary improvements before putting it into production and promoting it to your customers. <\/p>\n\n<p>Now you know more about WhatsApp chatbots. If you\u2019d like some guidance on obtaining a WhatsApp Business account and getting the API, we can give you some advice. <\/p>\n\n<p>If you\u2019re looking to <a href=\"https:\/\/botnation.ai\/en\/chatbot-whatsapp-business\/\">create a WhatsApp chatbot<\/a>, contact us! Our expert teams can develop the chatbot you\u2019re looking for. <\/p>\n","protected":false},"excerpt":{"rendered":"<p>Chatbots have been at the heart of many companies\u2019 marketing strategies for some years now. In particular, the most widely used tool for this purpose is Facebook Messenger. But with the boom in the instant messaging application WhatsApp, more and more companies are looking for this alternative channel for communicating with their customers. Indeed, WhatsApp [&hellip;]<\/p>\n","protected":false},"author":7,"featured_media":23104,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[372],"tags":[],"class_list":["post-4354","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-whatsapp-en"],"acf":[],"_links":{"self":[{"href":"https:\/\/botnation.ai\/en\/wp-json\/wp\/v2\/posts\/4354","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/botnation.ai\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/botnation.ai\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/botnation.ai\/en\/wp-json\/wp\/v2\/users\/7"}],"replies":[{"embeddable":true,"href":"https:\/\/botnation.ai\/en\/wp-json\/wp\/v2\/comments?post=4354"}],"version-history":[{"count":0,"href":"https:\/\/botnation.ai\/en\/wp-json\/wp\/v2\/posts\/4354\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/botnation.ai\/en\/wp-json\/wp\/v2\/media\/23104"}],"wp:attachment":[{"href":"https:\/\/botnation.ai\/en\/wp-json\/wp\/v2\/media?parent=4354"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/botnation.ai\/en\/wp-json\/wp\/v2\/categories?post=4354"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/botnation.ai\/en\/wp-json\/wp\/v2\/tags?post=4354"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}