{"id":4468,"date":"2022-11-09T11:11:29","date_gmt":"2022-11-09T10:11:29","guid":{"rendered":"https:\/\/botnation.ai\/site\/?p=4468"},"modified":"2026-03-18T12:43:31","modified_gmt":"2026-03-18T11:43:31","slug":"urban-solar-energy-testimony","status":"publish","type":"post","link":"https:\/\/botnation.ai\/en\/urban-solar-energy-testimony\/","title":{"rendered":"Urban Solar Energy Testimonial"},"content":{"rendered":"<p>We are pleased to count among our customers Solar Energy, a 100% green electricity provider which, for 6 months, has been deploying its chatbot Hortense on its pages to inform its customers and automate a significant part of their requests, commercial or administrative, such as for example, modify a contract, a RIB, follow its membership\u2026 A considerable saving of time in short! We asked Anne-Charlotte Bezin, Marketing &amp; Communication Project Manager, to give us her feedback on her chatbot and the Botnation platform.  <\/p>\n\n\n\n<p>We learn in this testimony the importance of adapting to new issues and involving business managers for an effective chatbot.<\/p>\n\n\n\n\n\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_82_2 counter-hierarchy ez-toc-counter ez-toc-custom ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Summary<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #3d351f;color:#3d351f\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #3d351f;color:#3d351f\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 eztoc-toggle-hide-by-default' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/botnation.ai\/en\/urban-solar-energy-testimony\/#Introduce_yourself_and_your_company\" >Introduce yourself and your company:<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/botnation.ai\/en\/urban-solar-energy-testimony\/#What_were_your_issues_before_launching_your_chatbot\" >What were your issues before launching your chatbot?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/botnation.ai\/en\/urban-solar-energy-testimony\/#How_did_you_come_to_the_conclusion_that_a_chatbot_would_meet_these_needs\" >How did you come to the conclusion that a chatbot would meet these needs?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/botnation.ai\/en\/urban-solar-energy-testimony\/#Why_did_you_choose_the_Botnation_solution\" >Why did you choose the Botnation solution?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/botnation.ai\/en\/urban-solar-energy-testimony\/#How_did_you_build_the_chatbot_What_was_the_creative_process\" >How did you build the chatbot? What was the creative process?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/botnation.ai\/en\/urban-solar-energy-testimony\/#Have_you_been_able_to_measure_the_first_results\" >Have you been able to measure the first results?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/botnation.ai\/en\/urban-solar-energy-testimony\/#Would_you_have_some_advice_for_a_company_that_also_wants_to_launch_a_chatbot\" >Would you have some advice for a company that also wants to launch a chatbot?<\/a><\/li><\/ul><\/nav><\/div>\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Introduce_yourself_and_your_company\"><\/span>Introduce yourself and your company:<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>We are a supplier and producer of renewable, ethical and local energy, the first alternative supplier to work truly in \u201cshort circuit\u201d. We offer our customers innovative services that adapt to the market, so that everyone can have full control of their energy.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"What_were_your_issues_before_launching_your_chatbot\"><\/span>What were your issues before launching your chatbot?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>The number of solicitations from <a href=\"https:\/\/botnation.ai\/en\/maintain-customer-relationship\/\">our customers<\/a> and prospects. If we remain a human-sized company, we are very solicited and we could not mechanically respond to everyone in a satisfactory time.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"How_did_you_come_to_the_conclusion_that_a_chatbot_would_meet_these_needs\"><\/span>How did you come to the conclusion that a chatbot would meet these needs?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>We observed that some responses were quick to provide and only required a more direct referral. The idea of the chatbot seemed coherent to us.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Why_did_you_choose_the_Botnation_solution\"><\/span>Why did you choose the Botnation solution?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>After researching it seemed like the easiest and fastest solution to implement.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"How_did_you_build_the_chatbot_What_was_the_creative_process\"><\/span>How did you build the chatbot? What was the creative process?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>I took control of the tool to start building a functional and coherent path quickly. It was then the technical business referent who enriched it and who still enriches it today thanks to the feedback of our colleagues who are in direct contact with the customers!<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Have_you_been_able_to_measure_the_first_results\"><\/span>Have you been able to measure the first results?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>We have seen a large number of users very quickly!<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Would_you_have_some_advice_for_a_company_that_also_wants_to_launch_a_chatbot\"><\/span>Would you have some advice for a company that also wants to launch a chatbot?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>Adapting. Above all, it is necessary to succeed in building a simple and direct course, but above all to remain attentive to new questions and to adapt the answers quickly.<\/p>\n\n\n\n<p>We invite you to discover Hortense on the <a href=\"https:\/\/www.urbansolarenergy.fr\/\" rel=\"nofollow noopener\">Solar Energy<\/a> website!<\/p>\n\n\n","protected":false},"excerpt":{"rendered":"<p>The Solar Energy team gave us feedback on building their chatbot and the Botnation platform.  <\/p>\n","protected":false},"author":7,"featured_media":4464,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[392],"tags":[],"class_list":["post-4468","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-testimonials"],"acf":[],"_links":{"self":[{"href":"https:\/\/botnation.ai\/en\/wp-json\/wp\/v2\/posts\/4468","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/botnation.ai\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/botnation.ai\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/botnation.ai\/en\/wp-json\/wp\/v2\/users\/7"}],"replies":[{"embeddable":true,"href":"https:\/\/botnation.ai\/en\/wp-json\/wp\/v2\/comments?post=4468"}],"version-history":[{"count":0,"href":"https:\/\/botnation.ai\/en\/wp-json\/wp\/v2\/posts\/4468\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/botnation.ai\/en\/wp-json\/wp\/v2\/media\/4464"}],"wp:attachment":[{"href":"https:\/\/botnation.ai\/en\/wp-json\/wp\/v2\/media?parent=4468"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/botnation.ai\/en\/wp-json\/wp\/v2\/categories?post=4468"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/botnation.ai\/en\/wp-json\/wp\/v2\/tags?post=4468"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}