{"id":461,"date":"2022-01-21T05:42:13","date_gmt":"2022-01-21T04:42:13","guid":{"rendered":"https:\/\/botnation.ai\/site\/conversational-agent\/"},"modified":"2026-03-18T16:29:34","modified_gmt":"2026-03-18T15:29:34","slug":"conversational-agent","status":"publish","type":"post","link":"https:\/\/botnation.ai\/en\/conversational-agent\/","title":{"rendered":"Conversational agent: how to design it well?"},"content":{"rendered":"<p>Creating a website involves many parameters and details to be realized and respected. In fact, a website can include several programs and parameters, and among these is the conversational agent. The conversational agent, or chatbot, is a very important element in the creation of a site. It can optimize the operation of some windows, and make it easier for you to manage your interface. However, setting up a <a href=\"https:\/\/botnation.ai\/en\/conversational-agent-online\/\">conversational agent<\/a> involves a number of compulsory steps if the project is to succeed. To make it easier for you to design a <strong>conversational<\/strong> agent, we\u2019ve summarized the steps you need to follow in this article. So, if you\u2019re interested, read on.      <\/p>\n\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_82_2 counter-hierarchy ez-toc-counter ez-toc-custom ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Summary<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #3d351f;color:#3d351f\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #3d351f;color:#3d351f\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 eztoc-toggle-hide-by-default' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/botnation.ai\/en\/conversational-agent\/#Conversational_agents_presentation\" >Conversational agents: presentation<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/botnation.ai\/en\/conversational-agent\/#Steps_to_design_a_conversational_agent\" >Steps to design a conversational agent<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/botnation.ai\/en\/conversational-agent\/#Defining_the_chatbots_objectives\" >Defining the chatbot\u2019s objectives<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/botnation.ai\/en\/conversational-agent\/#Designing_the_conversational_agent\" >Designing the conversational agent<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/botnation.ai\/en\/conversational-agent\/#Setting_up_the_conversational_agent\" >Setting up the conversational agent<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/botnation.ai\/en\/conversational-agent\/#Deploying_the_chatbot\" >Deploying the chatbot<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/botnation.ai\/en\/conversational-agent\/#Activate_the_chatbot\" >Activate the chatbot<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-8\" href=\"https:\/\/botnation.ai\/en\/conversational-agent\/#What_you_need_to_know\" >What you need to know<\/a><\/li><\/ul><\/nav><\/div>\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Conversational_agents_presentation\"><\/span>Conversational agents: presentation<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n<p><strong>A conversational agent,<\/strong> or chatbot, consists of technical terms that define a kind of artificial intelligence used in the design of websites, applications and so on. In effect,<strong> a chatbot<\/strong> is software dedicated to contact centers. It uses natural language combined with artificial intelligence to :  <\/p>\n\n<ul class=\"wp-block-list\"><li>Receive all incoming solicitations;<\/li><li>Identify contacts through a database ;<\/li><li>Understanding the subject of solicitations ;<\/li><li>Answering questions ;<\/li><li>Redirect visitors to advisors, depending on the topic.<\/li><\/ul>\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Steps_to_design_a_conversational_agent\"><\/span>Steps to design a conversational agent<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n<p>If you want to install or equip your website with<strong>a conversational agent<\/strong>, there are a few steps you absolutely must follow.<\/p>\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Defining_the_chatbots_objectives\"><\/span>Defining the chatbot\u2019s objectives<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n<p>Before you start designing your chatbot, you need to take a good look at your machine. Indeed, a <strong>conversational agent project<\/strong> is logically linked to a number of objectives and needs. It\u2019s therefore necessary to clarify your ideas, and express your needs in writing. In other words, it\u2019s all about determining the use cases and the types of visitors and users your chatbot will cater to. For example, it could interact with legal, IT or other teams. It\u2019s an essential tool in your <a href=\"https:\/\/botnation.ai\/en\/marketing-social-networks\/\">digital marketing and customer service strategy<\/a>. However, you also need to determine the constraints associated with the conversational agent. The idea is to create a complete plan to facilitate your work. It\u2019s usually possible to enlist the help of chatbot companies at this stage.        <\/p>\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Designing_the_conversational_agent\"><\/span>Designing the conversational agent<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n<p>In this stage, you need to feed your program with raw material. In other words, you need to start building a knowledge base, and anticipate the list of questions likely to be asked of your program. It is also necessary to specify the key element of the project\u2019s success, and the elements that will enable its success to be evaluated. Once you have validated this stage, you can create a chatbot with administration rights.   <\/p>\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Setting_up_the_conversational_agent\"><\/span>Setting up the conversational agent<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n<p>Before your<strong> conversational agent<\/strong> can work automatically, you first need to put it through a learning phase, confronting it with coaches \u2013 especially if your chatbot is to be <a href=\"https:\/\/www.quelleassurancevie.com\/\" rel=\"noopener\">an expert in life insurance<\/a> or car repairs. However, these coaches also need training. Once trained, they can start testing the chatbot by asking it predefined questions to check the answers it will give.  <\/p>\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Deploying_the_chatbot\"><\/span>Deploying the chatbot<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n<p>Once <a href=\"\/fr\/\">your conversational agent<\/a> has been trained, it\u2019s ready to go to work. It can be installed on a specialized website, or in an application. You need to accompany the deployment of your software to promote its use and explain how it works.  <\/p>\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Activate_the_chatbot\"><\/span>Activate the chatbot<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n<p>Finally, your<strong> <a href=\"https:\/\/botnation.ai\/en\/conversational-agent-definition-utility\/\">conversational agent<\/a><\/strong> is finally up and running, and more and more users are beginning to understand its role. However, this is not the end of your work: you need to keep a close eye on your program\u2019s performance and try to improve it. <\/p>\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"What_you_need_to_know\"><\/span>What you need to know<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n<p>It\u2019s important to remember that, throughout its lifetime,<strong>a conversational agent\u2019<\/strong> s data and knowledge base will become increasingly rich. This is due to new queries from visitors. Once the team has added the correct answer in the back office, visitors will receive answers to their queries and questions by e-mail.  <\/p>\n\n<p>In conclusion, it\u2019s important to remember that to<strong> succeed with your conversational agent project<\/strong>, it\u2019s very important to follow the steps outlined in this article, and not skip any of them. Indeed, each step is very important, and can have a long-term impact on your conversational agent. <\/p>\n","protected":false},"excerpt":{"rendered":"<p>Creating a website involves many parameters and details to be realized and respected. In fact, a website can include several programs and parameters, and among these is the conversational agent. The conversational agent, or chatbot, is a very important element in the creation of a site. It can optimize the operation of some windows, and [&hellip;]<\/p>\n","protected":false},"author":7,"featured_media":455,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[362,397],"tags":[],"class_list":["post-461","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-chatbot-en","category-wordpress-en"],"acf":[],"_links":{"self":[{"href":"https:\/\/botnation.ai\/en\/wp-json\/wp\/v2\/posts\/461","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/botnation.ai\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/botnation.ai\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/botnation.ai\/en\/wp-json\/wp\/v2\/users\/7"}],"replies":[{"embeddable":true,"href":"https:\/\/botnation.ai\/en\/wp-json\/wp\/v2\/comments?post=461"}],"version-history":[{"count":0,"href":"https:\/\/botnation.ai\/en\/wp-json\/wp\/v2\/posts\/461\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/botnation.ai\/en\/wp-json\/wp\/v2\/media\/455"}],"wp:attachment":[{"href":"https:\/\/botnation.ai\/en\/wp-json\/wp\/v2\/media?parent=461"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/botnation.ai\/en\/wp-json\/wp\/v2\/categories?post=461"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/botnation.ai\/en\/wp-json\/wp\/v2\/tags?post=461"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}