{"id":4736,"date":"2022-11-28T17:40:01","date_gmt":"2022-11-28T16:40:01","guid":{"rendered":"https:\/\/botnation.ai\/site\/?p=4736"},"modified":"2026-03-18T12:43:55","modified_gmt":"2026-03-18T11:43:55","slug":"department-var-chatbot","status":"publish","type":"post","link":"https:\/\/botnation.ai\/en\/department-var-chatbot\/","title":{"rendered":"The Var department equips its HR department with an efficient chatbot"},"content":{"rendered":"<p>When we are contacted to introduce Botnation, we are often asked if there is a noticeable vertical among our customers. Our answer is always the same: Botnation works for all types of companies, projects and communities. In fact, as a comparison, it would be like starting a document in Microsoft Word: you start with a blank page, but the tool offers you all the layout features. It\u2019s the same with Botnation! We offer an interface and a support, you have to be creative \ud83d\ude09<\/p>\n\n\n\n<p>Some chatbots creation platforms focus their services for a sector: the restoration, the insurances, the e-commerce\u2026 On our side, we propose the same thing for all! This allows us, for example, to work with large groups (<a href=\"https:\/\/botnation.ai\/en\/bank-of-polynesia\/\">Soci\u00e9t\u00e9 G\u00e9n\u00e9rale<\/a>), independents (<a href=\"https:\/\/botnation.ai\/en\/good-practices-castex\/\">Castex Group<\/a>) but also Ministries (<a href=\"https:\/\/botnation.ai\/en\/chatbot-dreets-testimony\/\">DREETS<\/a>) or local authorities like the Var.<\/p>\n\n\n\n<p>We are fortunate to have this wonderful department as a client that has been using Botnation internally since 2019 to provide fast and efficient responses to government agents. Three years later, the chatbot has proven its efficiency and has found a place of choice among the tools of the administration. We gave the mic to Vincent Russo, in charge of the Var departmental council. He told us about the effectiveness of their chatbot and how well it was received by government employees.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-16018d1d wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link has-white-color has-text-color has-background has-link-color wp-element-button\" href=\"https:\/\/botnation.ai\/en\/chatbot-hr.html\" style=\"border-radius:8px;background-color:#59c4fc\"><strong>Discover our HR chatbot solution<\/strong><\/a><\/div>\n<\/div>\n\n\n\n\n\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_82_2 counter-hierarchy ez-toc-counter ez-toc-custom ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Summary<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #3d351f;color:#3d351f\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #3d351f;color:#3d351f\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 eztoc-toggle-hide-by-default' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/botnation.ai\/en\/department-var-chatbot\/#Introduce_yourself_and_your_organization\" >Introduce yourself and your organization:<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/botnation.ai\/en\/department-var-chatbot\/#What_were_your_issues_before_launching_your_chatbot\" >What were your issues before launching your chatbot?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/botnation.ai\/en\/department-var-chatbot\/#How_did_you_come_to_the_conclusion_that_a_chatbot_would_meet_these_needs\" >How did you come to the conclusion that a chatbot would meet these needs?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/botnation.ai\/en\/department-var-chatbot\/#Why_did_you_choose_the_Botnation_solution\" >Why did you choose the Botnation solution?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/botnation.ai\/en\/department-var-chatbot\/#How_did_you_build_the_chatbot_What_was_the_creative_process\" >How did you build the chatbot? What was the creative process?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/botnation.ai\/en\/department-var-chatbot\/#Have_you_been_able_to_measure_the_first_results\" >Have you been able to measure the first results?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/botnation.ai\/en\/department-var-chatbot\/#Would_you_have_some_advice_for_a_company_that_also_wants_to_launch_a_chatbot\" >Would you have some advice for a company that also wants to launch a chatbot?<\/a><\/li><\/ul><\/nav><\/div>\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Introduce_yourself_and_your_organization\"><\/span>Introduce yourself and your organization:<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>Vincent RUSSO, 38 years old, territorial civil servant, in charge of the human resources department of the Var departmental council. The Conseil d\u00e9partemental du Var is a local authority with approximately 5,000 employees.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"What_were_your_issues_before_launching_your_chatbot\"><\/span>What were your issues before launching your chatbot?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>Some agents who used the Var department\u2019s intranet did not know exactly where to find the information they wanted and sometimes had to ask the HR agents to obtain it. Therefore, a solution had to be found to make it easier to find and obtain the information.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"How_did_you_come_to_the_conclusion_that_a_chatbot_would_meet_these_needs\"><\/span>How did you come to the conclusion that a chatbot would meet these needs?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>The decision to implement a chatbot was already made when I was involved in the project. I was immediately convinced that a chatbot would provide a sustainable solution to the community\u2019s needs. Indeed, it greatly facilitates the search for various information on the department\u2019s intranet (day and night) and allows HR agents (but not only) to be less solicited by email or telephone. All this contributes to making everyone\u2019s work easier.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Why_did_you_choose_the_Botnation_solution\"><\/span>Why did you choose the Botnation solution?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>I didn\u2019t know <a href=\"\/en\/\">Botnation<\/a>. The department\u2019s Digital Solutions Branch (DSB) made this choice.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"How_did_you_build_the_chatbot_What_was_the_creative_process\"><\/span>How did you build the chatbot? What was the creative process?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>The HR worked in collaboration with the DSN, taking into account a very precise schedule. The creation process took several months. The chatbot was officially launched in October 2020. In connection with the DSN, I was in charge of feeding this computer program by listing the most frequently asked HR questions. First, we had to group the questions\/answers by theme.<\/p>\n\n\n\n<p>Here are some examples of actions taken by the DSN and the HRD:<\/p>\n\n\n\n<p><em>DSN actions :<\/em><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>knowledge transfer (use of the chatbot)<\/li>\n\n\n\n<li>creation of tunnels and contexts<\/li>\n<\/ul>\n\n\n\n<p><em>HR Actions:<\/em><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>reflection on the content to be implemented<\/li>\n\n\n\n<li>reflection on key words<\/li>\n\n\n\n<li>implementation of the content in the chatbot<\/li>\n<\/ul>\n\n\n\n<p>It is important to specify that the chatbot is continuously updated because some information must take into account the evolution of the regulations.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Have_you_been_able_to_measure_the_first_results\"><\/span>Have you been able to measure the first results?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>Yes, and the results are quite satisfactory. I must admit that obtaining statistical data is not the easiest thing to do. A DSN agent is responsible for providing the HRD with the figures it wishes to obtain (number of users over a certain period, etc.).<\/p>\n\n\n\n<p>Still, here are some statistics (data as of November 21, 2022):<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>3236 different users counted on the chatbot;<\/li>\n\n\n\n<li>an annual total of 28572 questions asked to the chatbot, for a total of more than 63240 answers;<\/li>\n\n\n\n<li>only 400 unanswered messages for the whole year, with a peak in January 2022 during the implementation of the RIFSEEP (new compensation scheme).<\/li>\n<\/ul>\n\n\n\n<p>We do not use sequence-specific tracking, so we do not have more detailed <a href=\"https:\/\/botnation.ai\/en\/analyse-chatbot\/\">statistics<\/a> to provide you with.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Would_you_have_some_advice_for_a_company_that_also_wants_to_launch_a_chatbot\"><\/span>Would you have some advice for a company that also wants to launch a chatbot?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>In my opinion, it is essential to conduct a careful study of the needs of customers\/users beforehand. The company or the structure that wishes to set up a chatbot must be able to anticipate the needs\/wants of its customers\/users in order to offer them the most adapted solutions.<\/p>\n\n\n\n<p><em>We thank Vincent Russo for his questions and his team for their loyalty to Botnation !<\/em><\/p>\n\n\n","protected":false},"excerpt":{"rendered":"<p>The Var department, equipped with a Botnation chatbot since 2019, answered our questions about its use and results.<\/p>\n","protected":false},"author":7,"featured_media":4731,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[371],"tags":[377],"class_list":["post-4736","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-news","tag-var-en"],"acf":[],"_links":{"self":[{"href":"https:\/\/botnation.ai\/en\/wp-json\/wp\/v2\/posts\/4736","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/botnation.ai\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/botnation.ai\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/botnation.ai\/en\/wp-json\/wp\/v2\/users\/7"}],"replies":[{"embeddable":true,"href":"https:\/\/botnation.ai\/en\/wp-json\/wp\/v2\/comments?post=4736"}],"version-history":[{"count":0,"href":"https:\/\/botnation.ai\/en\/wp-json\/wp\/v2\/posts\/4736\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/botnation.ai\/en\/wp-json\/wp\/v2\/media\/4731"}],"wp:attachment":[{"href":"https:\/\/botnation.ai\/en\/wp-json\/wp\/v2\/media?parent=4736"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/botnation.ai\/en\/wp-json\/wp\/v2\/categories?post=4736"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/botnation.ai\/en\/wp-json\/wp\/v2\/tags?post=4736"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}