{"id":496,"date":"2022-01-20T16:41:17","date_gmt":"2022-01-20T15:41:17","guid":{"rendered":"https:\/\/botnation.ai\/site\/?p=496"},"modified":"2026-03-18T18:13:05","modified_gmt":"2026-03-18T17:13:05","slug":"chatbot-dreets-testimony","status":"publish","type":"post","link":"https:\/\/botnation.ai\/en\/chatbot-dreets-testimony\/","title":{"rendered":"The Dreets automates its users&#8217; most recurring questions with Botnation"},"content":{"rendered":"<p>The DREETS (ex DIRECCTE) \u2013 an organ of the French Ministry of Labor \u2013 uses a dynamic FAQ chatbot to reduce the number of calls on its phone line and thus save time for its employees. Val\u00e9rie Germain, project manager for the DREETS Auvergne Rh\u00f4ne Alpes, talks about her chatbot project on Botnation and the usefulness of having a simple and <a href=\"https:\/\/botnation.ai\/en\/conversational-agent\/\">efficient automatic conversational agent<\/a>.<\/p>\n\n\n\n\n\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_82_2 counter-hierarchy ez-toc-counter ez-toc-custom ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Summary<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #3d351f;color:#3d351f\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #3d351f;color:#3d351f\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 eztoc-toggle-hide-by-default' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/botnation.ai\/en\/chatbot-dreets-testimony\/#Introduce_yourself_and_your_company\" >Introduce yourself and your company:<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/botnation.ai\/en\/chatbot-dreets-testimony\/#What_were_your_issues_before_launching_your_chatbot\" >What were your issues before launching your chatbot?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/botnation.ai\/en\/chatbot-dreets-testimony\/#How_did_you_come_to_the_conclusion_that_a_chatbot_would_meet_these_needs\" >How did you come to the conclusion that a chatbot would meet these needs?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/botnation.ai\/en\/chatbot-dreets-testimony\/#Why_did_you_choose_the_Botnation_solution\" >Why did you choose the Botnation solution?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/botnation.ai\/en\/chatbot-dreets-testimony\/#How_did_you_build_the_chatbot_What_was_the_creative_process\" >How did you build the chatbot? What was the creative process?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/botnation.ai\/en\/chatbot-dreets-testimony\/#Have_you_been_able_to_measure_the_first_results\" >Have you been able to measure the first results?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/botnation.ai\/en\/chatbot-dreets-testimony\/#Would_you_have_some_advice_for_a_company_that_also_wants_to_launch_a_chatbot\" >Would you have some advice for a company that also wants to launch a chatbot?<\/a><\/li><\/ul><\/nav><\/div>\n<h2 class=\"wp-block-heading\" id=\"introduce-yourself-and-your-company\"><span class=\"ez-toc-section\" id=\"Introduce_yourself_and_your_company\"><\/span>Introduce yourself and your company:<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>I am Val\u00e9rie Germain, in charge of the \u201cmodernization of internal services\u201d project at the Dreets Auvergne-Rh\u00f4ne-Alpes (ARA).<\/p>\n\n\n\n<p>The DREETS ARA is in charge of labor policy and labor law inspection actions. It monitors the proper functioning of markets, economic protection and consumer safety. It implements actions for the development and safeguarding of companies. It is also in charge of employment policy, support for professional transitions, anticipation and support for economic change, as well as all social cohesion policies and the social and professional integration of people furthest from the labor market.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"what-were-your-issues-before-launching-your-chatbot\"><span class=\"ez-toc-section\" id=\"What_were_your_issues_before_launching_your_chatbot\"><\/span>What were your issues before launching your chatbot?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>The regional vocational training control service of the Direccte ARA (which will become Dreets on April 1, 2021) had set up a telephone information line to answer questions from training organizations regarding activity declarations for new vocational training providers, requests for VAT exemption, changes affecting these organizations, how to keep one\u2019s activity number\u2026 this line was regularly jammed.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"how-did-you-come-to-the-conclusion-that-a-chatbot-would-meet-these-needs\"><span class=\"ez-toc-section\" id=\"How_did_you_come_to_the_conclusion_that_a_chatbot_would_meet_these_needs\"><\/span>How did you come to the conclusion that a chatbot would meet these needs?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>When I discovered the \u201ccarousel\u201d feature, I saw that it fit our need. We wanted to launch a small chatbot informative, fun, simple without user input, it is successful!<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"why-did-you-choose-the-botnation-solution\"><span class=\"ez-toc-section\" id=\"Why_did_you_choose_the_Botnation_solution\"><\/span>Why did you choose the Botnation solution?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>While browsing the web for innovative communication tools, I discovered your platform. I have watched many of your <a href=\"https:\/\/www.youtube.com\/playlist?list=PLXfPLSyZg3gP9tcrh_NI2Tf9rztey6Bdh\" rel=\"noopener\">webinars<\/a> to get the hang of the tool. I also had the chance, thanks to the continuous training I receive every year, to come twice to your offices in Paris to learn how to <a href=\"\/en\/\">build<\/a> more complex chatbots that can meet some of our needs in the future.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"how-did-you-build-the-chatbot-what-was-the-creative-process\"><span class=\"ez-toc-section\" id=\"How_did_you_build_the_chatbot_What_was_the_creative_process\"><\/span>How did you build the chatbot? What was the creative process?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>The tool is quite didactic, by testing the features and watching the tutorials, I was able to build up my skills over the months.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"have-you-been-able-to-measure-the-first-results\"><span class=\"ez-toc-section\" id=\"Have_you_been_able_to_measure_the_first_results\"><\/span>Have you been able to measure the first results?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>The chatbot has helped reduce solicitations although it is difficult to quantify. As the number of staff is constantly decreasing in certain public service departments, it is essential to seek and find alternative solutions to continue to provide a quality service to users and users.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"would-you-have-some-advice-for-a-company-that-also-wants-to-launch-a-chatbot\"><span class=\"ez-toc-section\" id=\"Would_you_have_some_advice_for_a_company_that_also_wants_to_launch_a_chatbot\"><\/span>Would you have some advice for a company that also wants to launch a chatbot?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>The main advice is not to be afraid to start, to test, to be curious and above all to be aware that the future will only evolve towards modern tools to access simplification, to interfaces more and more playful and adapted to the requirements of future generations.<\/p>\n\n\n\n<p>Find the chatbot of the Dreets Auvergne Rh\u00f4ne Alpes in <a href=\"https:\/\/auvergne-rhone-alpes.dreets.gouv.fr\/\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">full screen version<\/a> !<\/p>\n\n\n","protected":false},"excerpt":{"rendered":"<p>The DREETS (ex DIRECCTE) \u2013 an organ of the French Ministry of Labor \u2013 uses a dynamic FAQ chatbot to reduce the number of calls on its phone line and thus save time for its employees. Val\u00e9rie Germain, project manager for the DREETS Auvergne Rh\u00f4ne Alpes, talks about her chatbot project on Botnation and the [&hellip;]<\/p>\n","protected":false},"author":7,"featured_media":361,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[392],"tags":[],"class_list":["post-496","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-testimonials"],"acf":[],"_links":{"self":[{"href":"https:\/\/botnation.ai\/en\/wp-json\/wp\/v2\/posts\/496","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/botnation.ai\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/botnation.ai\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/botnation.ai\/en\/wp-json\/wp\/v2\/users\/7"}],"replies":[{"embeddable":true,"href":"https:\/\/botnation.ai\/en\/wp-json\/wp\/v2\/comments?post=496"}],"version-history":[{"count":0,"href":"https:\/\/botnation.ai\/en\/wp-json\/wp\/v2\/posts\/496\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/botnation.ai\/en\/wp-json\/wp\/v2\/media\/361"}],"wp:attachment":[{"href":"https:\/\/botnation.ai\/en\/wp-json\/wp\/v2\/media?parent=496"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/botnation.ai\/en\/wp-json\/wp\/v2\/categories?post=496"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/botnation.ai\/en\/wp-json\/wp\/v2\/tags?post=496"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}