{"id":653,"date":"2022-01-25T14:30:20","date_gmt":"2022-01-25T13:30:20","guid":{"rendered":"https:\/\/botnation.ai\/site\/?p=653"},"modified":"2026-03-18T16:53:45","modified_gmt":"2026-03-18T15:53:45","slug":"infographics-chatbots","status":"publish","type":"post","link":"https:\/\/botnation.ai\/en\/infographics-chatbots\/","title":{"rendered":"Infographic : What do consumers and businesses think about chatbots?"},"content":{"rendered":"<p>Companies are increasingly faced with the question of whether or not to create a chatbot to enrich the user experience on company websites or for customer support services.<\/p>\n\n<p>But what do consumers (really) think of chatbots? \ud83e\udd14<\/p>\n\n<p>That\u2019s what we wanted to find out with this survey conducted by Botnation. <strong>We questioned 1,984 professionals and 2,041 consumers<\/strong> to find out how they view these new conversational tools. The figures reveal that chatbots are becoming increasingly popular, with customers and brands alike. <\/p>\n\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_82_2 counter-hierarchy ez-toc-counter ez-toc-custom ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Summary<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #3d351f;color:#3d351f\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #3d351f;color:#3d351f\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 eztoc-toggle-hide-by-default' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/botnation.ai\/en\/infographics-chatbots\/#Infographic_Are_Chatbots_popular\" >Infographic: Are Chatbots popular?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/botnation.ai\/en\/infographics-chatbots\/#Interview_Video_analysis_of_the_Botnation_study\" >Interview Video analysis of the Botnation study<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/botnation.ai\/en\/infographics-chatbots\/#Detailed_results\" >Detailed results<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/botnation.ai\/en\/infographics-chatbots\/#About_Botnation\" >About Botnation<\/a><\/li><\/ul><\/nav><\/div>\n<h2 class=\"wp-block-heading\" id=\"infographie-les-chatbots-ont-ils-la-cote\"><span class=\"ez-toc-section\" id=\"Infographic_Are_Chatbots_popular\"><\/span><br>Infographic: Are Chatbots popular?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large is-resized\"><img fetchpriority=\"high\" decoding=\"async\" src=\"https:\/\/botnation.ai\/wp-content\/uploads\/2022\/01\/FrenchBot2021_V2-01-1-1024x576.jpeg.webp\" alt=\"\" class=\"wp-image-752\" width=\"512\" height=\"288\"><\/figure><\/div>\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large is-resized\"><img decoding=\"async\" src=\"https:\/\/botnation.ai\/wp-content\/uploads\/2022\/01\/FrenchBot2021_V2-02-1024x576.jpeg.webp\" alt=\"\" class=\"wp-image-754\" width=\"512\" height=\"288\"><\/figure><\/div>\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large is-resized\"><img decoding=\"async\" src=\"https:\/\/botnation.ai\/wp-content\/uploads\/2022\/01\/FrenchBot2021_V2-03-1024x576.jpeg.webp\" alt=\"\" class=\"wp-image-756\" width=\"512\" height=\"288\" srcset=\"https:\/\/botnation.ai\/wp-content\/uploads\/2022\/01\/FrenchBot2021_V2-03-1024x576.jpeg.webp 1024w, https:\/\/botnation.ai\/wp-content\/uploads\/2022\/01\/FrenchBot2021_V2-03-300x169.jpeg.webp 300w, https:\/\/botnation.ai\/wp-content\/uploads\/2022\/01\/FrenchBot2021_V2-03.jpeg.webp 1920w\" sizes=\"(max-width: 512px) 100vw, 512px\" \/><\/figure><\/div>\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/botnation.ai\/wp-content\/uploads\/2022\/01\/FrenchBot2021_V2-04-1024x576.jpeg.webp\" alt=\"\" class=\"wp-image-759\" width=\"512\" height=\"288\" srcset=\"https:\/\/botnation.ai\/wp-content\/uploads\/2022\/01\/FrenchBot2021_V2-04-1024x576.jpeg.webp 1024w, https:\/\/botnation.ai\/wp-content\/uploads\/2022\/01\/FrenchBot2021_V2-04-300x169.jpeg.webp 300w, https:\/\/botnation.ai\/wp-content\/uploads\/2022\/01\/FrenchBot2021_V2-04.jpeg.webp 1920w\" sizes=\"(max-width: 512px) 100vw, 512px\" \/><\/figure><\/div>\n\n<h2 class=\"wp-block-heading\" id=\"h_2441615c99\"><span class=\"ez-toc-section\" id=\"Interview_Video_analysis_of_the_Botnation_study\"><\/span>Interview Video analysis of the Botnation study<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe title=\"Chatbot et no-code avec Botnation #14\" width=\"780\" height=\"439\" src=\"https:\/\/www.youtube.com\/embed\/GvjJKuSjxH0?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><figcaption>Emmanuel Fran\u00e7oise on Chatbot Strat\u00e9gie<\/figcaption><\/figure>\n\n<h2 class=\"wp-block-heading\" id=\"h_2441615c99\"><span class=\"ez-toc-section\" id=\"Detailed_results\"><\/span>Detailed results<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n<p>59% of consumers enjoy asking questions to a sculpin<\/p>\n\n<p>89% love a quick answer, but 84% hate being misunderstood<\/p>\n\n<p>51% trust chatbots more for precise answers, but 67% prefer a human advisor for complex issues<\/p>\n\n<p>Chatbots still need to improve for 84% of consumers and 71% of professionals.<\/p>\n\n<p>52% of consumers think chatbots can totally replace humans in relationships, while 79% of professionals think they are more of a complement.<\/p>\n\n<p>\u201d <em>More and more, websites are offering interactive, automated communication tools. What we call \u201cchatbot\u201d and comes from the term \u201cbot\u201d, short for \u201crobot\u201d and the English word \u201cchat\u201d for \u201cto discuss\u201d. Talking with a bot therefore refers to a program designed to converse with users via a messaging platform or application such as Facebook Messenger or WhatsApp. But what do consumers and professionals really think of these conversational agents? <\/em>That <em>\u2018s what we wanted to determine with this survey, to find out more about this conversational relationship, often the first contact with the brand or company <\/em>\u201c, commented Emmanuel Fran\u00e7oise, co-founder of Botnation.<\/p>\n\n<p id=\"h_920f2bfeeb\"><strong>Chatbot in love<\/strong><\/p>\n\n<p>While 28% of French consumers are still unaware of chatbots, the vast majority particularly appreciate being able to ask a conversational agent questions. More than 59% of consumers like this experience, compared with only 13% who are reluctant. <\/p>\n\n<p><strong>\u201cWhen you\u2019re looking for information on a website, do you appreciate being able to ask a chatbot your questions?\u201d<\/strong><\/p>\n\n<figure class=\"wp-block-table\"><table><tbody><tr><td><em>Answers<\/em><\/td><td><em>Percentages<\/em><\/td><\/tr><tr><td>Yes<\/td><td>59 %<\/td><\/tr><tr><td>No<\/td><td>13 %<\/td><\/tr><tr><td>I don\u2019t know what a chatbot is<\/td><td>28 %<\/td><\/tr><\/tbody><\/table><figcaption>Asking a chatbot questions<\/figcaption><\/figure>\n\n<p id=\"h_aa1da053e6\"><strong>I like\/dislike\u2026<\/strong><\/p>\n\n<p>Among the features most appreciated by consumers, having a quick answer to their question tops the ranking with over 89% of representativeness. In second place, not having to wait for an advisor to be available obtained 75% of votes, well ahead of analyzing questions before obtaining a qualified human contact at 51%. <\/p>\n\n<p>On the other hand, 84% of consumers dislike the fact that their questions are misunderstood by the chatbot, and 72% that some even go unanswered. The cold, automated aspect puts off 63% of respondents, and 56% think it\u2019s a shame to go through an advisor in the end. <\/p>\n\n<p><strong>\u201cWhat do you appreciate most about a chatbot?\u201d<\/strong><\/p>\n\n<figure class=\"wp-block-table\"><table><tbody><tr><td><em>Answers<\/em><\/td><td><em>Percentages<\/em><\/td><\/tr><tr><td>Quick response<\/td><td>89 %<\/td><\/tr><tr><td>Don\u2019t wait for an advisor to be available<\/td><td>75 %<\/td><\/tr><tr><td>Analysis of my questions to obtain a qualified contact with an advisor<\/td><td>51 %<\/td><\/tr><\/tbody><\/table><figcaption>Appreciation of chatbots<\/figcaption><\/figure>\n\n<p><strong>\u201cWhat do you like least about a chatbot?\u201d<\/strong><\/p>\n\n<figure class=\"wp-block-table\"><table><tbody><tr><td><em>Answers<\/em><\/td><td><em>Percentages<\/em><\/td><\/tr><tr><td>Not understanding my questions<\/td><td>84 %<\/td><\/tr><tr><td>Inability to meet certain expectations or answer certain questions<\/td><td>72 %<\/td><\/tr><tr><td>The cold, automated look<\/td><td>63 %<\/td><\/tr><tr><td>The obligation to go through an advisor in the end<\/td><td>56 %<\/td><\/tr><\/tbody><\/table><figcaption>The disadvantages of chatbots<\/figcaption><\/figure>\n\n<p id=\"h_0138c50d07\"><strong>In Bot we trust!<\/strong><\/p>\n\n<p>Surprising as it may seem, 51% of consumers trust chatbots more when it comes to getting fast, accurate answers to their questions. But 67% still prefer to go through a human advisor when it comes to resolving more complex issues. <\/p>\n\n<p><strong>\u201cWho do you trust most to respond accurately and quickly?\u201d<\/strong><\/p>\n\n<figure class=\"wp-block-table\"><table><tbody><tr><td><em>Answers<\/em><\/td><td><em>Percentages<\/em><\/td><\/tr><tr><td>A chatbot<\/td><td>51 %<\/td><\/tr><tr><td>An advisor<\/td><td>49 %<\/td><\/tr><\/tbody><\/table><figcaption>Chatbot VS Human Advisor<\/figcaption><\/figure>\n\n<p><strong>\u201cWho do you trust most to solve a complex customer problem?\u201d<\/strong><\/p>\n\n<figure class=\"wp-block-table\"><table><tbody><tr><td><em>Answers<\/em><\/td><td><em>Percentages<\/em><\/td><\/tr><tr><td>An advisor<\/td><td>67 %<\/td><\/tr><tr><td>A chatbot<\/td><td>33 %<\/td><\/tr><\/tbody><\/table><figcaption>Trust in chatbots<\/figcaption><\/figure>\n\n<p><br><em>\u201cWe shouldn\u2019t be afraid to deploy the chatbot across all channels to kick-start the relationship with the prospect or customer. Users are now used to having instant conversations with both their families and brands. They no longer want the static contact forms of websites of yesteryear. However, the human relationship must by no means disappear \u2013 quite the contrary. The chatbot must provide a reliable, instant response, but it must also transfer the conversation to a human if it identifies a case that is too complex or has very high added value. The chatbot can even automatically arrange an appointment if the human is not immediately available. This is a point not to be overlooked,\u201d <\/em>explains Emmanuel Fran\u00e7oise, co-founder of Botnation.<\/p>\n\n<p id=\"h_06320f8d53\"><strong>And for the pros?<\/strong><\/p>\n\n<p>As far as professionals are concerned, the cost of implementing a chatbot doesn\u2019t seem to be a particularly strong brake, since 45% consider it to be justified, and 26% have no opinion on the subject. Only 29% find it too high. <\/p>\n\n<p id=\"h_e3f8f58fcd\"><strong>\u201cWhat do you think about the cost of implementing a chatbot?\u201d<\/strong><\/p>\n\n<figure class=\"wp-block-table\"><table><tbody><tr><td><em>Answers<\/em><\/td><td><em>Percentages<\/em><\/td><\/tr><tr><td>It is justified<\/td><td>45 %<\/td><\/tr><tr><td>It is too high<\/td><td>29 %<\/td><\/tr><tr><td>I don\u2019t know<\/td><td>26 %<\/td><\/tr><\/tbody><\/table><figcaption>Cost of implementing a chatbot<\/figcaption><\/figure>\n\n<p><em>\u201cNo-code (no programming) and self-service (SaaS) platforms are democratizing access to conversational agents equipped with Artificial Intelligence. Today, even small businesses and organizations can easily set up a chatbot. With this in mind, Botnation offers free chatbot templates for a variety of use cases. We want every company, even the smallest, to have access to these powerful tools. We\u2019re often referred to as the WordPress of chatbots,\u201d <\/em>says Botnation co-founder Emmanuel Fran\u00e7oise.<\/p>\n\n<p id=\"h_2892612275\"><strong>Consos VS Pros<\/strong><\/p>\n\n<p>Do consumers and professionals appreciate the same things? When it comes to chatbots, both particularly like 24\/7 assistance and support. This is stated by 71% of consumers and over 77% of professionals. Facilitating the purchasing process comes second with 64% and 76% respectively, just ahead of multiplying contact points with 62% and 71%. On the other hand, optimizing and personalizing the user experience is of greater interest to professionals (71%) than to consumers (49%).    <\/p>\n\n<p><strong>\u201cWhat criteria do you prefer with a chatbot?\u201d<\/strong><\/p>\n\n<figure class=\"wp-block-table\"><table><tbody><tr><td><em>Answers<\/em><\/td><td><em>Consumers<\/em><\/td><td><em>Professionals<\/em><\/td><\/tr><tr><td>24\/7 assistance and support<\/td><td>71 %<\/td><td>77 %<\/td><\/tr><tr><td>Facilitating the purchasing process<\/td><td>64 %<\/td><td>76 %<\/td><\/tr><tr><td>The multiplication of contact points<\/td><td>62 %<\/td><td>71 %<\/td><\/tr><tr><td>Optimizing and personalizing the user experience<\/td><td>49 %<\/td><td>71 %<\/td><\/tr><tr><td>Reduce costs by automating simple tasks<\/td><td>61 %<\/td><td>69 %<\/td><\/tr><tr><td>Supporting and relieving customer service bottlenecks<\/td><td>58 %<\/td><td>67 %<\/td><\/tr><tr><td>Loyalty<\/td><td>35 %<\/td><td>59 %<\/td><\/tr><\/tbody><\/table><figcaption>Chatbot criteria<\/figcaption><\/figure>\n\n<p id=\"h_f03db7fc3d\"><br><strong>Can do better\u2026<\/strong><\/p>\n\n<p>To the question \u201cDo you think chatbots still need to improve?\u201d, over 84% of consumers and 71% of professionals answered in the affirmative.<\/p>\n\n<p><strong>\u201cDo you think chatbots still need to improve?\u201d<\/strong><\/p>\n\n<figure class=\"wp-block-table\"><table><tbody><tr><td><em>Answers<\/em><\/td><td><em>Consumers<\/em><\/td><td><em>Professionals<\/em><\/td><\/tr><tr><td>Yes<\/td><td><strong> 84<\/strong> %<\/td><td>71 %<\/td><\/tr><tr><td>No<\/td><td>16 %<\/td><td>29 %<\/td><\/tr><\/tbody><\/table><figcaption>Chatbot enhancements<\/figcaption><\/figure>\n\n<p><em>\u201cWhether manual or automated, the transfer of knowledge must take place with a chatbot, just as it does when a new human employee arrives, and he too must be trained regularly when the company offers new services or products. Tools are available to keep the chatbot informed in real time of cases where it lacks knowledge, so that it can quickly perfect its skills, and then hand over to a human so as not to leave the user without an answer\u201d, commented Emmanuel <\/em>Fran\u00e7oise<em>, co-founder of Botnation.<\/em><\/p>\n\n<p id=\"h_3324204120\"><strong>Humans versus robots?<\/strong><\/p>\n\n<p>Over 52% of consumers believe that chatbots can totally replace humans in customer relations. Professionals refute this, with only 21% believing so. <\/p>\n\n<p>\u201cAt Botnation, we\u2019re convinced that <a href=\"https:\/\/botnation.ai\/en\/department-var-chatbot\/\">chatbots are incredibly effective tools<\/a>, but that they must stay in their place, and in no way replace humans, who will always be able to support customers in their thinking. Chatbots are there to help humans, and they will do so better and better,\u201d concludes Emmanuel Fran\u00e7oise, co-founder of Botnation. <\/p>\n\n<p><strong>\u201cDo you think chatbots should replace humans in customer relations?\u201d<\/strong><\/p>\n\n<figure class=\"wp-block-table\"><table><tbody><tr><td><em>Answers<\/em><\/td><td><em>Consumers<\/em><\/td><td><em>Professionals<\/em><\/td><\/tr><tr><td>Yes they can<\/td><td>52 %<\/td><td>21 %<\/td><\/tr><tr><td>No, they must be a tool<\/td><td>48 %<\/td><td>79 %<\/td><\/tr><\/tbody><\/table><figcaption>Chatbots to replace humans<\/figcaption><\/figure>\n\n<p>Methodology: survey of 4,025 people throughout France, conducted online, on the BuzzPress France proprietary panel, using the quota method, during the period from April 12 to 21, 2021.<\/p>\n\n<p>Respondent profiles: 2,041 respondents designated as \u201cconsumers\u201d and 1,984 designated as \u201cprofessionals\u201d.<\/p>\n\n<p>Breakdown of professional sectors concerned: Assistanat, Administration : 6% \/ BTP, Chantier, Bureau d\u2019\u00e9tudes : 6% \/ Commerce, Marketing, Vente : 18% \/ Conseil : 8% \/ Direction g\u00e9n\u00e9rale, Direction center de profits : 5% \/ Informatique, T\u00e9l\u00e9coms : 16% \/ Restauration, Tourisme, H\u00f4tellerie, Loisirs : 13% \/ Sant\u00e9, Social, Service \u00e0 la personne : 8% \/ Production, Maintenance: 1% \/ Environment, Planning: 1% \/ Distribution, Warehousing: 5% \/ Management, Finance, HR, Accounting, Auditing: 6% \/ Metallurgy, Mechanics, Aeronautics: 1% \/ Logistics, Purchasing, Inventory, Transport: 3%, Agri-Agro \u2013 Agriculture, Viticulture, Fishing: 1%.<\/p>\n\n<p>All the information provided by respondents is declarative.<\/p>\n\n<h2 class=\"wp-block-heading\" id=\"h_862adc62b6\"><span class=\"ez-toc-section\" id=\"About_Botnation\"><\/span><strong>About Botnation<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n<p>Founded in 2017 by Emmanuel Fran\u00e7oise, Botnation is a <a href=\"https:\/\/botnation.ai\/fr\/\" target=\"_blank\" rel=\"noreferrer noopener\">chatbot creation platform<\/a> based on proprietary AI. Botnation offers a freemium, ergonomic and \u201cnocode\u201d package including free tutorials and templates. The platform simplifies chatbot creation for all websites, WordPress, Facebook Messenger and Whatsapp.  <\/p>\n\n<p>The platform can be used live by companies, agencies and even <a href=\"https:\/\/botnation.ai\/en\/guide-education-training\/\">students<\/a> wishing to discover the power of artificial intelligence developed by Botnation.<\/p>\n\n<p>The Botnation team consists of 10 people, divided between Paris and Rennes. The company already has several hundred customers, including major accounts such as Cdiscount, Enedis, Keolis, Soci\u00e9t\u00e9 G\u00e9n\u00e9rale and Facebook, as well as hundreds of SMEs. Botnation was also part of the prestigious <a href=\"https:\/\/botnation.ai\/en\/chatbot-arsenal-innovation-lab\/\">Arsenal Innovation Lab<\/a> program.  <\/p>\n\n<p>In just 4 years, Botnation has generated tens of millions of conversations and billions of exchanged messages.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Companies are increasingly faced with the question of whether or not to create a chatbot to enrich the user experience on company websites or for customer support services. But what do consumers (really) think of chatbots? \ud83e\udd14 That\u2019s what we wanted to find out with this survey conducted by Botnation. We questioned 1,984 professionals and [&hellip;]<\/p>\n","protected":false},"author":7,"featured_media":22701,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[371],"tags":[],"class_list":["post-653","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-news"],"acf":[],"_links":{"self":[{"href":"https:\/\/botnation.ai\/en\/wp-json\/wp\/v2\/posts\/653","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/botnation.ai\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/botnation.ai\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/botnation.ai\/en\/wp-json\/wp\/v2\/users\/7"}],"replies":[{"embeddable":true,"href":"https:\/\/botnation.ai\/en\/wp-json\/wp\/v2\/comments?post=653"}],"version-history":[{"count":0,"href":"https:\/\/botnation.ai\/en\/wp-json\/wp\/v2\/posts\/653\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/botnation.ai\/en\/wp-json\/wp\/v2\/media\/22701"}],"wp:attachment":[{"href":"https:\/\/botnation.ai\/en\/wp-json\/wp\/v2\/media?parent=653"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/botnation.ai\/en\/wp-json\/wp\/v2\/categories?post=653"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/botnation.ai\/en\/wp-json\/wp\/v2\/tags?post=653"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}