{"id":22119,"date":"2022-09-05T13:47:16","date_gmt":"2022-09-05T11:47:16","guid":{"rendered":"https:\/\/botnation.ai\/support\/why-does-an-infinity-symbol-%e2%88%9e-appear-2\/"},"modified":"2026-02-25T22:35:03","modified_gmt":"2026-02-25T21:35:03","slug":"why-does-an-infinity-symbol-%e2%88%9e-appear-2","status":"publish","type":"support","link":"https:\/\/botnation.ai\/en\/support\/why-does-an-infinity-symbol-%e2%88%9e-appear-2\/","title":{"rendered":"Why does an infinity symbol \u221e appear?"},"content":{"rendered":"

Infinite loop problem<\/p>\n\n

Your chatbot is stuck in an infinite loop, meaning that you are sending it to the next sequence via a redirection or condition, which then sends it back to the previous sequence.<\/p>\n\n

Sequence A -> Sequence B-> Sequence A -> Sequence B<\/strong><\/p>\n\n

So he goes round in circles and informs you of this Carefully check your redirects or the status of variables<\/a> in conditions<\/a>.<\/p>\n

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\"\"<\/figure>\n<\/div>\n

These \u2018infinite loop\u2019 errors are also logged in the Bot\u2019s error console<\/a> with a hint about the sequence causing the infinite loop.<\/p>\n\n

A message in the conversation with the last sequence played is also displayed so that users can inform you about it or read it during your own tests.<\/p>\n\n

However, this is not the complete solution to your botmaker problem because, to complete the loop, you need at least two culprit sequences. There may be many more, such as Seq A->B->C->D->E->A, and, above all, this may be due to a complex condition in these sequences, itself based on variables whose value may change depending on each user. In short, you need to check your \u2018logical tree\u2019.<\/p>\n\n

When the user finds themselves in an infinite loop, we add a \u2018debug\u2019 user variable {{bn_infinite_loop}} set to the value 1 in their profile.<\/p>\n\n

It can be useful for targeting him via a Facebook Messenger<\/a> notification or in a condition.<\/p>\n\n

Do not forget to reset this variable {{bn_infinite_loop}} to 0 once it has been processed.<\/p>\n","protected":false},"featured_media":0,"template":"","meta":{"_acf_changed":false},"categorie-support":[197,222,221],"class_list":["post-22119","support","type-support","status-publish","hentry","categorie-support-problem-solving","categorie-support-variables-en","categorie-support-web-chatbot-en"],"acf":[],"_links":{"self":[{"href":"https:\/\/botnation.ai\/en\/wp-json\/wp\/v2\/support\/22119","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/botnation.ai\/en\/wp-json\/wp\/v2\/support"}],"about":[{"href":"https:\/\/botnation.ai\/en\/wp-json\/wp\/v2\/types\/support"}],"wp:attachment":[{"href":"https:\/\/botnation.ai\/en\/wp-json\/wp\/v2\/media?parent=22119"}],"wp:term":[{"taxonomy":"categorie-support","embeddable":true,"href":"https:\/\/botnation.ai\/en\/wp-json\/wp\/v2\/categorie-support?post=22119"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}