{"id":2303,"date":"2022-11-08T15:25:51","date_gmt":"2022-11-08T14:25:51","guid":{"rendered":"https:\/\/botnation.ai\/how-to-add-a-persona-to-my-facebook-messenger-chatbot\/"},"modified":"2026-01-02T15:27:47","modified_gmt":"2026-01-02T14:27:47","slug":"how-to-add-a-persona-to-my-facebook-messenger-chatbot","status":"publish","type":"support","link":"https:\/\/botnation.ai\/en\/support\/how-to-add-a-persona-to-my-facebook-messenger-chatbot\/","title":{"rendered":"How to add a persona to my chatbot? (Messenger)"},"content":{"rendered":"<p>Give several virtual identities to your Messenger bot<\/p>\n\n\n\n\n\n<p>A persona is a virtual identity that the chatbot can take on at a given moment.<\/p>\n\n\n\n<p>When a persona takes control of the conversation, the chatbot\u2019s avatar changes accordingly and the character\u2019s name appears above its first message.<\/p>\n\n\n\n<p>This can be useful to move from sales to customer service, to really script by involving several different interlocutors.<br>In short, have several chabots in a chatbot, especially by associating them <a href=\"https:\/\/botnation.ai\/fr\/support\/introduction-au-contexte\/\">with contexts<\/a>.<br><br>A version of this guide dedicated to <a href=\"https:\/\/botnation.ai\/en\/how-to-add-a-persona-to-my-web-chatbot\/\">Web Chatbots is available here<\/a>.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"1-crer-un-persona\">1. Create a persona<\/h2>\n\n\n\n<p>Go to <strong>\u201cSETTINGS<\/strong>\u201d tab \u201c<strong>Appearance<\/strong>\u201c, in the section \u201cChat window\u201d you will find the button \u201cAdd a persona\u201d.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/botnation.ai\/wp-content\/uploads\/2022\/11\/appar_FB_US-1024x470.png.webp\" alt=\"\" class=\"wp-image-6495\"><\/figure>\n\n\n\n<p>You can configure the persona according to the following parameters:<br>\u2013 Name of the persona<br>\u2013 Image of the persona<br><br>You can create several personas if needed.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"2-activer-un-persona\">2. Activate a persona<\/h2>\n\n\n\n<p>The personas are activated in the parameters of a sequence ( See the article on <a href=\"https:\/\/botnation.ai\/en\/the-settings-of-a-sequence-in-a-facebook-messenger-chatbot\/\">The parameters of a sequence<\/a> ).<br>Click on the white cog icon on the far right in the title bar of the sequence.<br>Choose the persona from the avatar drop-down menu.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" src=\"https:\/\/botnation.ai\/wp-content\/uploads\/2022\/11\/paramsequ_FB_US.png.webp\" alt=\"\" class=\"wp-image-6501\"><\/figure>\n\n\n\n<p>When the persona is activated it appears in the title bar of your sequence.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" src=\"https:\/\/botnation.ai\/wp-content\/uploads\/2022\/11\/perso_titre_US.png.webp\" alt=\"\" class=\"wp-image-6505\"><\/figure>\n\n\n\n<p>And so, everything that will be displayed in this sequence will be displayed as if it was this persona that spoke.<br><br><strong><em>IMPORTANT: You will not see the persona changes during your tests. You will only be able to see them when your chatbot is published on a Facebook page.<\/em><\/strong><\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" src=\"https:\/\/botnation.ai\/wp-content\/uploads\/2022\/11\/FB_US_chat.png.webp\" alt=\"\" class=\"wp-image-6510\"><\/figure>\n\n\n\n<p>If you don\u2019t activate any persona in a sequence, the main chatbot avatar will be displayed.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p><strong><em>ATTENTION<\/em><\/strong><br>If you want a persona to speak during several sequences, you will have to activate it in each sequence you want it to appear in.<\/p>\n<\/blockquote>\n\n\n","protected":false},"featured_media":0,"template":"","meta":{"_acf_changed":false},"categorie-support":[194,198],"class_list":["post-2303","support","type-support","status-publish","hentry","categorie-support-features","categorie-support-tutorials"],"acf":[],"_links":{"self":[{"href":"https:\/\/botnation.ai\/en\/wp-json\/wp\/v2\/support\/2303","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/botnation.ai\/en\/wp-json\/wp\/v2\/support"}],"about":[{"href":"https:\/\/botnation.ai\/en\/wp-json\/wp\/v2\/types\/support"}],"wp:attachment":[{"href":"https:\/\/botnation.ai\/en\/wp-json\/wp\/v2\/media?parent=2303"}],"wp:term":[{"taxonomy":"categorie-support","embeddable":true,"href":"https:\/\/botnation.ai\/en\/wp-json\/wp\/v2\/categorie-support?post=2303"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}