{"id":31033,"date":"2026-07-27T12:27:36","date_gmt":"2026-07-27T10:27:36","guid":{"rendered":"https:\/\/botnation.ai\/support\/create-a-chatbot-automatically-using-a-question-and-answer-format\/"},"modified":"2026-07-27T12:34:46","modified_gmt":"2026-07-27T10:34:46","slug":"create-a-chatbot-automatically-using-a-question-and-answer-format","status":"publish","type":"support","link":"https:\/\/botnation.ai\/en\/support\/create-a-chatbot-automatically-using-a-question-and-answer-format\/","title":{"rendered":"Create a chatbot automatically using a question-and-answer format"},"content":{"rendered":"<p class=\"wp-block-paragraph\">Don\u2019t have time to write a prompt? Let us guide you.   <\/p>\n\n<p class=\"wp-block-paragraph\">Botnation asks you 4 simple questions and automatically generates your chatbot. It\u2019s the fastest way to get started without having to write a single line of code. <\/p>\n\n<h4 class=\"wp-block-heading\">How does it work?<\/h4>\n\n<p class=\"wp-block-paragraph\">Neya, Botnation\u2019s AI assistant, asks you four questions about your project. Your answers allow Neya to automatically build the structure and content of your chatbot, tailored to your industry and your needs. <\/p>\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\"><strong>GOOD TO KNOW<\/strong><br>Creating an agent using the question-and-answer format uses an average of 5 to 30 credits, depending on the complexity of the bot generated. Your available credit balance is displayed at the top of the screen throughout the creation process. <\/p>\n<\/blockquote>\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n<figure class=\"wp-block-embed is-type-rich is-provider-prise-en-charge-des-contenus-embarqu-s wp-block-embed-prise-en-charge-des-contenus-embarqu-s wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe title=\"Cr\u00e9er votre agent IA en r\u00e9pondant \u00e0 4 questions | Botnation\" width=\"780\" height=\"439\" src=\"https:\/\/www.youtube.com\/embed\/mV6YNkVfTsc?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n<h2 class=\"wp-block-heading\">Step 1: Choose your channel  <\/h2>\n\n<p class=\"wp-block-paragraph\">From your Botnation dashboard, click \u201d <strong>Create a New Chatbot<\/strong>,\u201d then select your distribution channel: Website, WhatsApp, Instagram, or Messenger.<\/p>\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n<figure class=\"wp-block-image size-large\"><img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"644\" src=\"https:\/\/botnation.ai\/wp-content\/uploads\/2026\/07\/botnation-creer-agent-conversationnel-1-1024x644.png\" alt=\"\" class=\"wp-image-31008\" srcset=\"https:\/\/botnation.ai\/wp-content\/uploads\/2026\/07\/botnation-creer-agent-conversationnel-1-1024x644.png 1024w, https:\/\/botnation.ai\/wp-content\/uploads\/2026\/07\/botnation-creer-agent-conversationnel-1-300x189.png 300w, https:\/\/botnation.ai\/wp-content\/uploads\/2026\/07\/botnation-creer-agent-conversationnel-1.png 1381w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1024\" height=\"640\" src=\"https:\/\/botnation.ai\/wp-content\/uploads\/2026\/07\/botnation-creer-agent-conversationnel-plateforme-1024x640.png\" alt=\"\" class=\"wp-image-31006\" srcset=\"https:\/\/botnation.ai\/wp-content\/uploads\/2026\/07\/botnation-creer-agent-conversationnel-plateforme-1024x640.png 1024w, https:\/\/botnation.ai\/wp-content\/uploads\/2026\/07\/botnation-creer-agent-conversationnel-plateforme-300x188.png 300w, https:\/\/botnation.ai\/wp-content\/uploads\/2026\/07\/botnation-creer-agent-conversationnel-plateforme.png 1369w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n<h2 class=\"wp-block-heading\">Step 2: Choose the type of conversational agent using the tree structure<\/h2>\n\n<p class=\"wp-block-paragraph\">The type of chatbot to create: Tree-based conversational agent<\/p>\n\n<p class=\"wp-block-paragraph\">On the next screen, select your agent type:<\/p>\n\n<ul class=\"wp-block-list\">\n<li><strong>AI Chatbot<\/strong>: Your bot responds in natural language based on your content. Ideal for FAQs, customer support, and product catalogs. <\/li>\n\n\n\n<li><strong>Tree-based chatbot<\/strong>: You design guided flows, question by question. Ideal for scheduling appointments, qualifying leads, or conducting surveys. <\/li>\n<\/ul>\n\n<p class=\"wp-block-paragraph\">Select \u201d <strong>Conversational Agent\u201d from the tree view<\/strong>, then on the next screen, choose \u201d <strong>Questions &amp; Answers<\/strong>.\u201d<br><\/p>\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1024\" height=\"638\" src=\"https:\/\/botnation.ai\/wp-content\/uploads\/2026\/07\/botnation-creer-agent-conversationnel-scenario-1024x638.png\" alt=\"\" class=\"wp-image-31009\" srcset=\"https:\/\/botnation.ai\/wp-content\/uploads\/2026\/07\/botnation-creer-agent-conversationnel-scenario-1024x638.png 1024w, https:\/\/botnation.ai\/wp-content\/uploads\/2026\/07\/botnation-creer-agent-conversationnel-scenario-300x187.png 300w, https:\/\/botnation.ai\/wp-content\/uploads\/2026\/07\/botnation-creer-agent-conversationnel-scenario.png 1368w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n<h2 class=\"wp-block-heading\">Step 3: Select the Q&amp;A method<\/h2>\n\n<p class=\"wp-block-paragraph\">Then select the Q&amp;A method<\/p>\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"647\" src=\"https:\/\/botnation.ai\/wp-content\/uploads\/2026\/07\/botnation-creer-agent-conversationnel-methode-creation-1024x647.png\" alt=\"\" class=\"wp-image-31010\" srcset=\"https:\/\/botnation.ai\/wp-content\/uploads\/2026\/07\/botnation-creer-agent-conversationnel-methode-creation-1024x647.png 1024w, https:\/\/botnation.ai\/wp-content\/uploads\/2026\/07\/botnation-creer-agent-conversationnel-methode-creation-300x190.png 300w, https:\/\/botnation.ai\/wp-content\/uploads\/2026\/07\/botnation-creer-agent-conversationnel-methode-creation.png 1364w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n<h2 class=\"wp-block-heading\">Step 4: Answer Neya\u2019s 4 questions<\/h2>\n\n<p class=\"wp-block-paragraph\">You are now in the wizard interface.  <\/p>\n\n<p class=\"wp-block-paragraph\">Neya asks you her questions one after another, in the form of a conversation.<\/p>\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n<h3 class=\"wp-block-heading\">Question 1: Your industry<\/h3>\n\n<p class=\"wp-block-paragraph\">Neya asks: <em>\u201cFor which industry would you like to create an AI Agent?\u201d<\/em><\/p>\n\n<p class=\"wp-block-paragraph\">Select your industry from the options below: E-commerce, Health\/Medicine, Education\/Training, Finance\/Banking, Real Estate, Hospitality\/Restaurants, Beauty\/Cosmetics, Human Resources, Sports\/Fitness, Nonprofit\/NGO \u2014 or select <strong>\u201cOther\u201d<\/strong> to enter your industry freely.<\/p>\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\"><strong>TIP<\/strong><br>: Choose the category that most closely matches your business, even if the exact wording doesn\u2019t match yours. You can refine the generated content after creation. <\/p>\n<\/blockquote>\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"643\" src=\"https:\/\/botnation.ai\/wp-content\/uploads\/2026\/07\/botnation-creer-agent-conversationnel-questions-reponses-secteur-1024x643.png\" alt=\"\" class=\"wp-image-31011\" srcset=\"https:\/\/botnation.ai\/wp-content\/uploads\/2026\/07\/botnation-creer-agent-conversationnel-questions-reponses-secteur-1024x643.png 1024w, https:\/\/botnation.ai\/wp-content\/uploads\/2026\/07\/botnation-creer-agent-conversationnel-questions-reponses-secteur-300x188.png 300w, https:\/\/botnation.ai\/wp-content\/uploads\/2026\/07\/botnation-creer-agent-conversationnel-questions-reponses-secteur.png 1367w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n<h3 class=\"wp-block-heading\">Question 2: Your Use Cases<\/h3>\n\n<p class=\"wp-block-paragraph\">Once you\u2019ve selected your industry, Neya continues: <em>\u201cWhat use cases would you like to include in your chatbot? (Multiple choices available)\u201d<\/em><\/p>\n\n<p class=\"wp-block-paragraph\">Select one or more use cases from the options displayed. For an e-commerce bot, for example: Order Tracking, Product Recommendations, FAQs &amp; Customer Service, Returns Management. <\/p>\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\"><strong>GOOD TO KNOW<\/strong><br>You can select multiple use cases at the same time. Botnation will integrate them all into your agent\u2019s structure. <\/p>\n<\/blockquote>\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"594\" src=\"https:\/\/botnation.ai\/wp-content\/uploads\/2026\/07\/botnation-creer-agent-conversationnel-cas-usage-1024x594.png\" alt=\"\" class=\"wp-image-31016\" srcset=\"https:\/\/botnation.ai\/wp-content\/uploads\/2026\/07\/botnation-creer-agent-conversationnel-cas-usage-1024x594.png 1024w, https:\/\/botnation.ai\/wp-content\/uploads\/2026\/07\/botnation-creer-agent-conversationnel-cas-usage-300x174.png 300w, https:\/\/botnation.ai\/wp-content\/uploads\/2026\/07\/botnation-creer-agent-conversationnel-cas-usage.png 1365w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n<h3 class=\"wp-block-heading\"><strong>Question 3: Your bot\u2019s tone<\/strong><\/h3>\n\n<p class=\"wp-block-paragraph\">Neya then asks you, <em>\u201cWhat tone would you like your chatbot to use with your customers?\u201d<\/em><\/p>\n\n<p class=\"wp-block-paragraph\">There are three options available:<\/p>\n\n<ul class=\"wp-block-list\">\n<li><strong>Professional and Institutional<\/strong> \u2014 for sectors that require rigor and formality<\/li>\n\n\n\n<li><strong>Warm and friendly<\/strong> \u2014 for an approachable and caring customer experience<\/li>\n\n\n\n<li><strong>Dynamic and laid-back<\/strong> \u2014 for brands looking for a youthful and engaging tone<\/li>\n<\/ul>\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"586\" src=\"https:\/\/botnation.ai\/wp-content\/uploads\/2026\/07\/botnation-creer-agent-conversationnel-ton-1024x586.png\" alt=\"\" class=\"wp-image-31015\" srcset=\"https:\/\/botnation.ai\/wp-content\/uploads\/2026\/07\/botnation-creer-agent-conversationnel-ton-1024x586.png 1024w, https:\/\/botnation.ai\/wp-content\/uploads\/2026\/07\/botnation-creer-agent-conversationnel-ton-300x172.png 300w, https:\/\/botnation.ai\/wp-content\/uploads\/2026\/07\/botnation-creer-agent-conversationnel-ton.png 1367w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n<h3 class=\"wp-block-heading\"><strong>Question 4: Transfer to a live agent<\/strong><\/h3>\n\n<p class=\"wp-block-paragraph\">Last question: <em>\u201cWould you like to include the option to transfer the conversation to a live chat agent if needed?\u201d<\/em><\/p>\n\n<p class=\"wp-block-paragraph\">Answer <strong>\u201cYes<\/strong> \u201d or <strong>\u201cNo<\/strong> \u201d depending on your organization. If you enable this option, your bot will automatically suggest transferring the conversation to a human agent in situations it cannot handle on its own. <\/p>\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"615\" src=\"https:\/\/botnation.ai\/wp-content\/uploads\/2026\/07\/botnation-creer-agent-conversationnel-live-chat-1024x615.png\" alt=\"\" class=\"wp-image-31014\" srcset=\"https:\/\/botnation.ai\/wp-content\/uploads\/2026\/07\/botnation-creer-agent-conversationnel-live-chat-1024x615.png 1024w, https:\/\/botnation.ai\/wp-content\/uploads\/2026\/07\/botnation-creer-agent-conversationnel-live-chat-300x180.png 300w, https:\/\/botnation.ai\/wp-content\/uploads\/2026\/07\/botnation-creer-agent-conversationnel-live-chat.png 1368w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n<h4 class=\"wp-block-heading\">Step 3: Verify or adjust the result<\/h4>\n\n<p class=\"wp-block-paragraph\">Neya summarizes your responses and provides you with a comprehensive overview of the agent it will create: sector, use case, planned features, tone, and Live Chat option.<\/p>\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"602\" src=\"https:\/\/botnation.ai\/wp-content\/uploads\/2026\/07\/botnation-creer-agent-conversationnel-questions-reponses-resume-1024x602.png\" alt=\"\" class=\"wp-image-31013\" srcset=\"https:\/\/botnation.ai\/wp-content\/uploads\/2026\/07\/botnation-creer-agent-conversationnel-questions-reponses-resume-1024x602.png 1024w, https:\/\/botnation.ai\/wp-content\/uploads\/2026\/07\/botnation-creer-agent-conversationnel-questions-reponses-resume-300x176.png 300w, https:\/\/botnation.ai\/wp-content\/uploads\/2026\/07\/botnation-creer-agent-conversationnel-questions-reponses-resume.png 1369w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n<p class=\"wp-block-paragraph\">You have two options:<\/p>\n\n<ul class=\"wp-block-list\">\n<li><strong>That\u2019s perfect!<\/strong>  : Botnation creates your agent immediately<\/li>\n\n\n\n<li><strong>I want to edit<\/strong>: You can specify the content of one or more responses, and you can add your brand or website for further customization.<\/li>\n<\/ul>\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\"><strong>TIP<\/strong><br>: Read the summary carefully before confirming. It provides a detailed breakdown of the features that will be created for each use case\u2014buttons, API calls, file uploads, and integrations. This is a good time to verify that everything meets your expectations.  <\/p>\n<\/blockquote>\n\n<h2 class=\"wp-block-heading\">Step 4: Your agent is generated<\/h2>\n\n<p class=\"wp-block-paragraph\">Once validated, Botnation automatically generates the complete structure of your agent. You\u2019ll be taken to the editor with a chatbot that\u2019s already set up, which you can customize, enhance, and test before launching it. <\/p>\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\"><strong>GOOD TO KNOW<\/strong><br>The generated chatbot is a solid starting point, not a final version. You can edit each block, add steps, adjust messages, and connect your business tools using the Botnation editor. <\/p>\n<\/blockquote>\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"624\" src=\"https:\/\/botnation.ai\/wp-content\/uploads\/2026\/07\/botnation-creer-agent-conversationnel-pret-a-publier-1024x624.png\" alt=\"\" class=\"wp-image-31017\" srcset=\"https:\/\/botnation.ai\/wp-content\/uploads\/2026\/07\/botnation-creer-agent-conversationnel-pret-a-publier-1024x624.png 1024w, https:\/\/botnation.ai\/wp-content\/uploads\/2026\/07\/botnation-creer-agent-conversationnel-pret-a-publier-300x183.png 300w, https:\/\/botnation.ai\/wp-content\/uploads\/2026\/07\/botnation-creer-agent-conversationnel-pret-a-publier.png 1364w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n<h4 class=\"wp-block-heading\">Summary<\/h4>\n\n<ul class=\"wp-block-list\">\n<li>\u2705 Selected channel and agent type<\/li>\n\n\n\n<li>\u2705 Selected Industry<\/li>\n\n\n\n<li>\u2705 Selected Use Cases<\/li>\n\n\n\n<li>\u2705 Defined tone<\/li>\n\n\n\n<li>\u2705 Live Chat option configured<\/li>\n\n\n\n<li>\u2705 Summary validated and agent generated<\/li>\n<\/ul>\n","protected":false},"featured_media":31032,"template":"","meta":{"_acf_changed":false},"categorie-support":[],"class_list":["post-31033","support","type-support","status-publish","has-post-thumbnail","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/botnation.ai\/en\/wp-json\/wp\/v2\/support\/31033","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/botnation.ai\/en\/wp-json\/wp\/v2\/support"}],"about":[{"href":"https:\/\/botnation.ai\/en\/wp-json\/wp\/v2\/types\/support"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/botnation.ai\/en\/wp-json\/wp\/v2\/media\/31032"}],"wp:attachment":[{"href":"https:\/\/botnation.ai\/en\/wp-json\/wp\/v2\/media?parent=31033"}],"wp:term":[{"taxonomy":"categorie-support","embeddable":true,"href":"https:\/\/botnation.ai\/en\/wp-json\/wp\/v2\/categorie-support?post=31033"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}