{"id":31072,"date":"2026-07-27T10:57:41","date_gmt":"2026-07-27T08:57:41","guid":{"rendered":"https:\/\/botnation.ai\/support\/whatsapp-media-formats-which-formats-are-supported-in-messages-images-videos-pdfs-audio\/"},"modified":"2026-07-27T17:46:24","modified_gmt":"2026-07-27T15:46:24","slug":"whatsapp-media-formats-which-formats-are-supported-in-messages-images-videos-pdfs-audio","status":"publish","type":"support","link":"https:\/\/botnation.ai\/en\/support\/whatsapp-media-formats-which-formats-are-supported-in-messages-images-videos-pdfs-audio\/","title":{"rendered":"WhatsApp Media Formats: Which formats are supported in messages (images, videos, PDFs, audio)?"},"content":{"rendered":"<p class=\"wp-block-paragraph\">WhatsApp lets you enhance your conversations with multimedia files.  <\/p>\n\n<p class=\"wp-block-paragraph\">Here are the supported WhatsApp media formats and the limits you need to follow to ensure your messages display correctly.<\/p>\n\n<h2 class=\"wp-block-heading\">What<strong>image<\/strong> format should be used for a WhatsApp chatbot?<\/h2>\n\n<ul class=\"wp-block-list\">\n<li>Accepted file formats: JPG, PNG<\/li>\n\n\n\n<li>Maximum size: 5 MB<\/li>\n\n\n\n<li>Usage: in the body of a message, in a template header, in a carousel<\/li>\n<\/ul>\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\">TIP<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Use landscape-oriented images (16:9) for the best display on mobile devices. Avoid images that are too large\u2014they may not display properly on slow mobile connections. <\/p>\n<\/blockquote>\n\r\n    <div class='botnation-cta-block'>\r\n        <span class='botnation-cta-label'>Cr\u00e9ez votre agent conversationnel gratuitement<\/span>\r\n        <a href='https:\/\/start.botnation.ai\/?utm_source=site&#038;utm_medium=cta_support&#038;utm_campaign=botnation'\r\n           target='_blank'\r\n           rel='noopener'\r\n           class='botnation-cta-btn'\r\n           data-event='cta_article'\r\n           data-page='\/en\/wp-json\/wp\/v2\/support\/31072'>\r\n            C&#039;est parti !\r\n        <\/a>\r\n    <\/div>\n\n<h2 class=\"wp-block-heading\">What video format is supported on WhatsApp?<\/h2>\n\n<ul class=\"wp-block-list\">\n<li>Supported formats: MP4, 3GPP<\/li>\n\n\n\n<li>Maximum size: 16 MB<\/li>\n\n\n\n<li>Usage: in the body of a message, in a template header<\/li>\n<\/ul>\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\"><strong>GOOD TO KNOW<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Videos play directly in WhatsApp without being redirected to an external player. Make sure your video is encoded in H.264 for optimal compatibility. <\/p>\n<\/blockquote>\n\n<h2 class=\"wp-block-heading\">What file formats are supported for documents in a WhatsApp chatbot?<\/h2>\n\n<ul class=\"wp-block-list\">\n<li>Accepted file formats: PDF, DOC, DOCX, PPT, PPTX, XLS, XLSX<\/li>\n\n\n\n<li>Maximum size: 100 MB<\/li>\n\n\n\n<li>Usage: in the body of a message, in a template header<\/li>\n<\/ul>\n\n<p class=\"wp-block-paragraph\">Examples of use: sending a purchase order, an invoice, a product sheet, or a user guide.<\/p>\n\n<h2 class=\"wp-block-heading\">What audio format should be used for content on WhatsApp?<\/h2>\n\n<ul class=\"wp-block-list\">\n<li>Supported formats: AAC, MP4, AMR, MPEG, OGG<\/li>\n\n\n\n<li>Maximum size: 16 MB<\/li>\n\n\n\n<li>Usage: In the message body only (not in the template header)<\/li>\n<\/ul>\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\"><strong>TIP<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Audio is a format that is rarely used in a business context but is very engaging. It can be useful for personalized welcome messages or training content. <\/p>\n<\/blockquote>\n\n<h2 class=\"wp-block-heading\">What is the correct size for stickers on WhatsApp?<\/h2>\n\n<ul class=\"wp-block-list\">\n<li>Accepted formats: WebP<\/li>\n\n\n\n<li>Maximum size: 100 KB<\/li>\n\n\n\n<li>Usage: in the body of the message only<\/li>\n<\/ul>\n\n<h2 class=\"wp-block-heading\">Summary of WhatsApp Media Formats<\/h2>\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><thead><tr><th>Type<\/th><th>Formats<\/th><th>Max size<\/th><\/tr><\/thead><tbody><tr><td>Image<\/td><td>JPG, PNG<\/td><td>5 MB<\/td><\/tr><tr><td>Video<\/td><td>MP4, 3GPP<\/td><td>16 MB<\/td><\/tr><tr><td>Document<\/td><td>PDF, DOC, XLS\u2026<\/td><td>100 MB<\/td><\/tr><tr><td>Audio<\/td><td>AAC, MP4, AMR\u2026<\/td><td>16 MB<\/td><\/tr><tr><td>Sticker<\/td><td>WebP<\/td><td>100 KB<\/td><\/tr><\/tbody><\/table><\/figure>\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\"><strong>GOOD TO KNOW<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">These limits are imposed by Meta and apply regardless of your Botnation subscription. A file that exceeds the maximum allowed size simply will not be sent. <\/p>\n<\/blockquote>\n","protected":false},"featured_media":0,"template":"","meta":{"_acf_changed":false},"categorie-support":[],"class_list":["post-31072","support","type-support","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/botnation.ai\/en\/wp-json\/wp\/v2\/support\/31072","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/botnation.ai\/en\/wp-json\/wp\/v2\/support"}],"about":[{"href":"https:\/\/botnation.ai\/en\/wp-json\/wp\/v2\/types\/support"}],"wp:attachment":[{"href":"https:\/\/botnation.ai\/en\/wp-json\/wp\/v2\/media?parent=31072"}],"wp:term":[{"taxonomy":"categorie-support","embeddable":true,"href":"https:\/\/botnation.ai\/en\/wp-json\/wp\/v2\/categorie-support?post=31072"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}