{"id":3383,"date":"2023-04-27T14:42:24","date_gmt":"2023-04-27T12:42:24","guid":{"rendered":"https:\/\/botnation.ai\/how-to-personalize-the-email-sent-during-an-escalation-to-human\/"},"modified":"2026-01-02T16:34:28","modified_gmt":"2026-01-02T15:34:28","slug":"how-to-personalize-the-email-sent-during-an-escalation-to-human","status":"publish","type":"support","link":"https:\/\/botnation.ai\/en\/support\/how-to-personalize-the-email-sent-during-an-escalation-to-human\/","title":{"rendered":"How to personalize the email sent during an escalation to human?"},"content":{"rendered":"<p>Est-il possible de customiser le message email exp\u00e9di\u00e9 lors d\u2019un transfert vers un humain ?<\/p>\n\n<p>Il n\u2019est pas possible de personnaliser plus ce message, cependant rien ne vous emp\u00eache d\u2019utiliser la fonction Gmail ou Mailgun en plus de l\u2019escalade pour g\u00e9rer vos propres email et destinataires que vous pourrez personnaliser comme vous le d\u00e9sirez , y compris avec avec des variables si besoin.<\/p>\n\n<p>De plus il est \u00e9galement possible de d\u00e9sactiver l\u2019exp\u00e9dition de ce message dans les param\u00e8tres de votre chatbot Botnation.<\/p>\n\n<p><strong>En plus :<\/strong><br>\u2013 <a href=\"https:\/\/botnation.ai\/envoyer-un-email-facilement-avec-gmail\/\">Envoyer un email avec Gmail<\/a><br>\u2013 <a href=\"https:\/\/botnation.ai\/fonction-de-transfert-escalade-pour-transferer-la-discussion-vers-un-humain\/\">Transf\u00e9rer la discussion du chatbot vers un humain<\/a><br>\u2013 <a href=\"https:\/\/botnation.ai\/tout-savoir-sur-les-variables\/\">Les variables<\/a><\/p>\n","protected":false},"featured_media":0,"template":"","meta":{"_acf_changed":false},"categorie-support":[194,197,221],"class_list":["post-3383","support","type-support","status-publish","hentry","categorie-support-features","categorie-support-problem-solving","categorie-support-web-chatbot-en"],"acf":[],"_links":{"self":[{"href":"https:\/\/botnation.ai\/en\/wp-json\/wp\/v2\/support\/3383","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/botnation.ai\/en\/wp-json\/wp\/v2\/support"}],"about":[{"href":"https:\/\/botnation.ai\/en\/wp-json\/wp\/v2\/types\/support"}],"wp:attachment":[{"href":"https:\/\/botnation.ai\/en\/wp-json\/wp\/v2\/media?parent=3383"}],"wp:term":[{"taxonomy":"categorie-support","embeddable":true,"href":"https:\/\/botnation.ai\/en\/wp-json\/wp\/v2\/categorie-support?post=3383"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}