{"id":3658,"date":"2023-04-28T15:46:13","date_gmt":"2023-04-28T13:46:13","guid":{"rendered":"https:\/\/botnation.ai\/voice-and-sms-chatbot-for-twilio\/"},"modified":"2026-01-02T15:28:10","modified_gmt":"2026-01-02T14:28:10","slug":"voice-and-sms-chatbot-for-twilio","status":"publish","type":"support","link":"https:\/\/botnation.ai\/en\/support\/voice-and-sms-chatbot-for-twilio\/","title":{"rendered":"Voice and SMS Chatbot for Twilio"},"content":{"rendered":"<p>A callbot that can be reached by phone<\/p>\n\n\n\n<p>BOTNATION AI offers a test phase open on demand to the design of voice chatbot \u2013 callbot \u2013 and SMS for phone numbers managed by Twilio. It is thus possible to manage a voice and sms chatbot with all the tools of the BOTNATION AI interface.<\/p>\n\n\n\n\n\n<p>You will then have a super assistant that can inform your contacts by phone, filter your calls, transfer them to you and even take messages, including audio, like an answering machine, for you.<br><br>The service supports multiple languages, so you can use separate numbers in different countries. You can also change the language during a call if needed.<\/p>\n\n\n\n<p>The languages available at launch are :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><em>French, France<\/em><\/li>\n\n\n\n<li><em>French, Canada<\/em><\/li>\n\n\n\n<li><em>English, United States<\/em><\/li>\n\n\n\n<li><em>English, United Kingdom<\/em><\/li>\n\n\n\n<li><em>English, Australia<\/em><\/li>\n\n\n\n<li><em>German<\/em><\/li>\n\n\n\n<li><em>Spanish<\/em><\/li>\n\n\n\n<li><em>Italian<\/em><\/li>\n\n\n\n<li><em>Dutch<\/em><\/li>\n\n\n\n<li><em>Swedish<\/em><\/li>\n\n\n\n<li><em>Turkish<\/em><\/li>\n\n\n\n<li><em>Japanese<\/em><\/li>\n\n\n\n<li><em>Korean<\/em><\/li>\n<\/ul>\n\n\n\n<p>This service is also available for an SMS chatbot.<br><br><strong>Prerequisite:<\/strong><\/p>\n\n\n\n<p>a\/ You must have an account and at least one active number with <strong>Twilio<\/strong> <\/p>\n\n\n\n<p>There may be fees for the creation, rental and use of the number at Twilio that are independent of the Botnation service.<\/p>\n\n\n\n<p>b\/ You must have an account <strong><a href=\"https:\/\/botnation.ai\/fr\" rel=\"noreferrer noopener\" target=\"_blank\">BOTNATION AI<\/a>  <\/strong>account and a subscription to a plan to allow the production of the number, the tests must be done on your Twilio number and not a temporary number.  <\/p>\n\n\n\n<h1 class=\"wp-block-heading\" id=\"1-crez-votre-bot-vocal-ou-sms\">1. Create your Voice or SMS bot<\/h1>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/botnation.ai\/wp-content\/uploads\/2023\/04\/image-40-1024x147.png.webp\" alt=\"\" class=\"wp-image-3665\"><\/figure>\n\n\n\n<p>Just click on the corresponding tab and follow the usual creation process.  <\/p>\n\n\n\n<p><strong>Voice Chatbot:<\/strong><br><br>For a voice chatbot, the texts you enter will be dynamically transformed into voice synthesis during the phone conversation.  <\/p>\n\n\n\n<p>Your bot will talk to your users with a female voice in the language you want (10 languages available).<br><br>The users will only have to speak naturally, we will analyze their words that you will control with keywords and expressions as for a chatbot Messenger or Web.  <\/p>\n\n\n\n<p>Tip: Break down your answers into short blocks. The user has to understand everything in one listen, he can\u2019t take his time to reread your answer like on a Text Messenger.<\/p>\n\n\n\n<p>Be careful, remember to indicate a redirection at the end of each sequence or a delay in order to let your users answer, because <strong>\n  <em>if the voice chatbot has nothing more to say or do, it hangs up.<\/em>\n<\/strong><\/p>\n\n\n\n<p><strong>SMS Chatbot:<\/strong><\/p>\n\n\n\n<p>The experience is close to a Messenger chatbot but is limited to text with all the Botnation functions at your disposal!<\/p>\n\n\n\n<h1 class=\"wp-block-heading\" id=\"2-activez-votre-chatbot-sms-ou-callbot-vocal\">2. Activate your SMS Chatbot or Voice Callbot  <\/h1>\n\n\n\n<p><br>On the design interface of your chatbot on BOTNATION AI<\/p>\n\n\n\n<figure class=\"wp-block-image is-resized\"><a href=\"https:\/\/downloads.intercomcdn.com\/i\/o\/80136449\/29bf698377d323eeca0fb45d\/twilio_2.jpg?expires=1620450000&amp;signature=2babb0fe48148b3e1062c203af3d33ee3cbccd23c16f496cc3a7e58c3b85cf78\" target=\"_blank\" rel=\"noreferrer noopener\"><img fetchpriority=\"high\" decoding=\"async\" src=\"https:\/\/downloads.intercomcdn.com\/i\/o\/80136449\/29bf698377d323eeca0fb45d\/twilio_2.jpg?expires=1620450000&amp;signature=2babb0fe48148b3e1062c203af3d33ee3cbccd23c16f496cc3a7e58c3b85cf78\" alt=\"Free Chatbot creation\" width=\"525\" height=\"233\"><\/a><\/figure>\n\n\n\n<p>Click on \u201cActivate\u201d then add a project for your number.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><a href=\"https:\/\/downloads.intercomcdn.com\/i\/o\/80140402\/f8776e5b661dfe6c63ca9e4d\/twilio_3.jpg?expires=1620450000&amp;signature=eb64d6552ceaa9fb14c332b78b96bbd4ccbfe882af652a5536bd6ac3fe46311c\" target=\"_blank\" rel=\"noreferrer noopener\"><img decoding=\"async\" src=\"https:\/\/downloads.intercomcdn.com\/i\/o\/80140402\/f8776e5b661dfe6c63ca9e4d\/twilio_3.jpg?expires=1620450000&amp;signature=eb64d6552ceaa9fb14c332b78b96bbd4ccbfe882af652a5536bd6ac3fe46311c\" alt=\"Implementation of Chatbot\"><\/a><\/figure>\n\n\n\n<p>Enter the phone number provided by Twilio with the international notation starting with +, without any spaces.  <\/p>\n\n\n\n<p>Example = +33140506070 for a French number instead of 01 40 50 60 70<\/p>\n\n\n\n<p>Then copy\/paste the Webhook URL we are displaying, which you will need to send to Twilio.<\/p>\n\n\n\n<p>Then click on \u201cREGISTER\u201d to validate the activation.<br><\/p>\n\n\n\n<h1 class=\"wp-block-heading\" id=\"3-compltez-votre-configuration-twilio\">3. Complete your TWILIO configuration<\/h1>\n\n\n\n<p><br>Now you just have to select your number on Twilio, identical to the one of your Botnation project. It must be an active number on Twilio.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><a href=\"https:\/\/downloads.intercomcdn.com\/i\/o\/80140731\/f1520d1d884379d0efd6480c\/twilio_4.jpg?expires=1620450000&amp;signature=aa0a82fe0d178238ea680689b8106d19adfcc72b1986aef68339f76a8ee5a59f\" target=\"_blank\" rel=\"noreferrer noopener\"><img decoding=\"async\" src=\"https:\/\/downloads.intercomcdn.com\/i\/o\/80140731\/f1520d1d884379d0efd6480c\/twilio_4.jpg?expires=1620450000&amp;signature=aa0a82fe0d178238ea680689b8106d19adfcc72b1986aef68339f76a8ee5a59f\" alt=\"Chatbot Creation Agency\"><\/a><\/figure>\n\n\n\n<figure class=\"wp-block-image\"><a href=\"https:\/\/downloads.intercomcdn.com\/i\/o\/80142812\/4cc5791eefe4471a44cf5e8b\/Capture+d%E2%80%99e%CC%81cran+2018-10-10+a%CC%80+12.41.53.png?expires=1620450000&amp;signature=c5f9ab07675df986f8d9cc9a6196f1e3c5a2abd92305b76747b79648a9fe8807\" target=\"_blank\" rel=\"noreferrer noopener\"><img decoding=\"async\" src=\"https:\/\/downloads.intercomcdn.com\/i\/o\/80142812\/4cc5791eefe4471a44cf5e8b\/Capture+d%E2%80%99e%CC%81cran+2018-10-10+a%CC%80+12.41.53.png?expires=1620450000&amp;signature=c5f9ab07675df986f8d9cc9a6196f1e3c5a2abd92305b76747b79648a9fe8807\" alt=\"\"><\/a><\/figure>\n\n\n\n<p><br>Select the number configuration on the Twilio administration console and enter the Webhook URL previously copied\/pasted to BOTNATION AI. Make sure that you have copied and pasted everything exactly as you found it, any missing character will block the communication.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><a href=\"https:\/\/downloads.intercomcdn.com\/i\/o\/80143317\/939dfbe71ce7ef0df71a97bb\/twilio_5.jpg?expires=1620450000&amp;signature=9a078076170b845ac9680e83627a18c85afeff24c1b6c226038bb1f62d8eff92\" target=\"_blank\" rel=\"noreferrer noopener\"><img decoding=\"async\" src=\"https:\/\/downloads.intercomcdn.com\/i\/o\/80143317\/939dfbe71ce7ef0df71a97bb\/twilio_5.jpg?expires=1620450000&amp;signature=9a078076170b845ac9680e83627a18c85afeff24c1b6c226038bb1f62d8eff92\" alt=\"\"><\/a><\/figure>\n\n\n\n<p>For a VOICE project in the \u201cVoice &amp; Fax\u201d section, for an SMS project in the \u201cMessaging\u201d section.<\/p>\n\n\n\n<p>The same number can manage Voice and SMS if it is a mobile number, however, it will be necessary to create 2 distinct Botnation projects and communicate 2 different webhooks. The functionalities and constraints are very different between voice and SMS.<\/p>\n\n\n\n<h1 class=\"wp-block-heading\" id=\"4-et-voila-\"><br>4. And that\u2019s it!  <\/h1>\n\n\n\n<p>All you have to do now is test your chatbot and distribute it to your users!  <\/p>\n\n\n\n<p>If your users leave you voice messages (answering machine mode), the messages of your correspondents will arrive directly in your BOTNATION AI interface in the received media manager.  <\/p>\n\n\n\n<p>Tip(s):<\/p>\n\n\n\n<p>You can <a href=\"https:\/\/botnation.ai\/fr\/support\/envoyer-un-email-facilement-avec-gmail\/\" rel=\"noreferrer noopener\" target=\"_blank\">send<\/a> yourself <a href=\"https:\/\/botnation.ai\/fr\/support\/envoyer-un-email-facilement-avec-gmail\/\" rel=\"noreferrer noopener\" target=\"_blank\">an email<\/a> every time you call or receive a message, including the address of the voice file of the message on your answering machine which will be available in <a href=\"https:\/\/botnation.ai\/fr\/support\/tout-savoir-sur-les-variables\" rel=\"noreferrer noopener\" target=\"_blank\">the variable <\/a>{{BN_URL_UPLOAD}}<br><br><br>Do not hesitate to contact us if you have any additional questions.<\/p>\n\n\n","protected":false},"featured_media":0,"template":"","meta":{"_acf_changed":false},"categorie-support":[198],"class_list":["post-3658","support","type-support","status-publish","hentry","categorie-support-tutorials"],"acf":[],"_links":{"self":[{"href":"https:\/\/botnation.ai\/en\/wp-json\/wp\/v2\/support\/3658","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/botnation.ai\/en\/wp-json\/wp\/v2\/support"}],"about":[{"href":"https:\/\/botnation.ai\/en\/wp-json\/wp\/v2\/types\/support"}],"wp:attachment":[{"href":"https:\/\/botnation.ai\/en\/wp-json\/wp\/v2\/media?parent=3658"}],"wp:term":[{"taxonomy":"categorie-support","embeddable":true,"href":"https:\/\/botnation.ai\/en\/wp-json\/wp\/v2\/categorie-support?post=3658"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}