{"id":3935,"date":"2023-05-03T15:24:01","date_gmt":"2023-05-03T13:24:01","guid":{"rendered":"https:\/\/botnation.ai\/the-gmail-or-google-sheets-connector-no-longer-works\/"},"modified":"2026-01-02T15:28:15","modified_gmt":"2026-01-02T14:28:15","slug":"the-gmail-or-google-sheets-connector-no-longer-works","status":"publish","type":"support","link":"https:\/\/botnation.ai\/en\/support\/the-gmail-or-google-sheets-connector-no-longer-works\/","title":{"rendered":"The Gmail or Google Sheets connector no longer works"},"content":{"rendered":"<p>gmail emails or google spreadsheet documents no longer arrive<\/p>\n\n\n\n<p>If you have changed the password or permissions of your Google Account this may remove the access permission to Botnation.<\/p>\n\n\n\n<p>To check the access information log on to<\/p>\n\n\n\n<p><a href=\"https:\/\/myaccount.google.com\/permissions?pli=1\" rel=\"noopener\">https:\/\/myaccount.google.com\/permissions?pli=1<\/a><\/p>\n\n\n\n<p>Check if Botnation AI is present in \u201cThird-party applications that have access to your account\u201d with Gmail and Google Drive\/Doc (for Google Sheets) access rights.<\/p>\n\n\n\n<p>If the permission is not present, you need to link your account again in the settings of your chatbot on the plugin tab on Botnation.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" src=\"https:\/\/botnation.ai\/wp-content\/uploads\/2023\/05\/error_googlesheet_gmail.png.webp\" alt=\"\" class=\"wp-image-3940\"><\/figure>\n\n\n\n<p>Important: Botnation will <strong>never<\/strong> have access to your Google password!<\/p>\n\n\n\n<p><strong>Plus:<\/strong><br>\u2013 <a href=\"https:\/\/botnation.ai\/en\/i-have-an-invalid-token-error-on-the-gmail-module\/\">I have an \u201cInvalid Token\u201d error on the Gmail module<\/a><br>\u2013 <a href=\"https:\/\/botnation.ai\/en\/send-an-email-easily-with-gmail\/\">Send an email with Gmail<\/a><br>\u2013 <a href=\"https:\/\/botnation.ai\/en\/import-and-export-google-sheets-data-into-your-chatbot\/\">Using Google Sheet in my Chatbot<\/a><\/p>\n\n\n","protected":false},"featured_media":0,"template":"","meta":{"_acf_changed":false},"categorie-support":[197,221],"class_list":["post-3935","support","type-support","status-publish","hentry","categorie-support-problem-solving","categorie-support-web-chatbot-en"],"acf":[],"_links":{"self":[{"href":"https:\/\/botnation.ai\/en\/wp-json\/wp\/v2\/support\/3935","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/botnation.ai\/en\/wp-json\/wp\/v2\/support"}],"about":[{"href":"https:\/\/botnation.ai\/en\/wp-json\/wp\/v2\/types\/support"}],"wp:attachment":[{"href":"https:\/\/botnation.ai\/en\/wp-json\/wp\/v2\/media?parent=3935"}],"wp:term":[{"taxonomy":"categorie-support","embeddable":true,"href":"https:\/\/botnation.ai\/en\/wp-json\/wp\/v2\/categorie-support?post=3935"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}