{"id":513,"date":"2022-09-05T13:47:16","date_gmt":"2022-09-05T11:47:16","guid":{"rendered":"https:\/\/support.botnation.ai\/why-is-an-infinity-symbol-%e2%88%9e-displayed\/"},"modified":"2026-01-02T16:34:45","modified_gmt":"2026-01-02T15:34:45","slug":"why-is-an-infinity-symbol-%e2%88%9e-displayed","status":"publish","type":"support","link":"https:\/\/botnation.ai\/en\/support\/why-is-an-infinity-symbol-%e2%88%9e-displayed\/","title":{"rendered":"Why is an infinity symbol \u221e displayed?"},"content":{"rendered":"<p>Infinite loop problem<\/p>\n\n\n\n<p>Your chatbot is running in infinite loop, that is to say that you send it on a next sequence, by a redirection or condition, which sends it back on the previous one.<\/p>\n\n\n\n<p><strong>Sequence A -&gt; Sequence B-&gt; Sequence A -&gt; Sequence B<\/strong><\/p>\n\n\n\n<p>So it goes around in circles and informs you about it. Check your redirections or the state of the <a href=\"https:\/\/botnation.ai\/en\/support\/all-about-variables\/\">variables<\/a> during the <a href=\"https:\/\/botnation.ai\/en\/support\/the-if-condition-feature\/\">conditions<\/a>.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img decoding=\"async\" width=\"345\" height=\"126\" src=\"https:\/\/botnation.ai\/wp-content\/uploads\/2022\/09\/image-45.png.webp\" alt=\"\" class=\"wp-image-426\" srcset=\"https:\/\/botnation.ai\/wp-content\/uploads\/2022\/09\/image-45.png 345w, https:\/\/botnation.ai\/wp-content\/uploads\/2022\/09\/image-45-300x110.png 300w\" sizes=\"(max-width: 345px) 100vw, 345px\" \/><\/figure>\n<\/div>\n\n\n<p>These \u201cinfinite loop\u201d errors also show up in the Bot\u2019s<a href=\"https:\/\/botnation.ai\/en\/support\/the-error-console\/\"> error console<\/a> with a clue to the sequence causing the infinite loop.<\/p>\n\n\n\n<p>A message in the conversation with the last sequence played is also displayed so that users can inform you of it or see it in your own tests.<\/p>\n\n\n\n<p>This is not the complete solution to your botmaker problem because to loop, you need at least 2 guilty sequences, it can be much more like Seq A-&gt;B-&gt;C-&gt;D-&gt;E-&gt;A, and especially it can come from a complex condition of these sequences, itself based on variables whose value can change depending on each user. In short, you need to check your \u201clogic tree\u201d.<\/p>\n\n\n\n<p>When the user is in an infinite loop, we add a debugging user variable {{bn_infinite_loop}} set to the value 1 in his profile.<\/p>\n\n\n\n<p>It can be useful for you to \u201ctarget\u201d it through a Facebook Messenger notification or in a condition.<\/p>\n\n\n\n<p>Don\u2019t forget to set this variable {{bn_infinite_loop}} back to 0 once processed.<\/p>\n\n\n","protected":false},"featured_media":0,"template":"","meta":{"_acf_changed":false},"categorie-support":[183,193,197,188,171,221],"class_list":["post-513","support","type-support","status-publish","hentry","categorie-support-chatbot-web","categorie-support-facebook-messenger-en","categorie-support-problem-solving","categorie-support-resolution-des-problemes","categorie-support-variables","categorie-support-web-chatbot-en"],"acf":[],"_links":{"self":[{"href":"https:\/\/botnation.ai\/en\/wp-json\/wp\/v2\/support\/513","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/botnation.ai\/en\/wp-json\/wp\/v2\/support"}],"about":[{"href":"https:\/\/botnation.ai\/en\/wp-json\/wp\/v2\/types\/support"}],"wp:attachment":[{"href":"https:\/\/botnation.ai\/en\/wp-json\/wp\/v2\/media?parent=513"}],"wp:term":[{"taxonomy":"categorie-support","embeddable":true,"href":"https:\/\/botnation.ai\/en\/wp-json\/wp\/v2\/categorie-support?post=513"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}