{"id":989,"date":"2022-09-09T11:44:27","date_gmt":"2022-09-09T09:44:27","guid":{"rendered":"https:\/\/support.botnation.ai\/how-to-manage-the-wrong-entry-of-an-email-or-a-number\/"},"modified":"2026-01-02T15:27:36","modified_gmt":"2026-01-02T14:27:36","slug":"how-to-manage-the-wrong-entry-of-an-email-or-a-number","status":"publish","type":"support","link":"https:\/\/botnation.ai\/en\/support\/how-to-manage-the-wrong-entry-of-an-email-or-a-number\/","title":{"rendered":"How to manage the wrong entry of an email or a number"},"content":{"rendered":"

Handling a variable type error for the\u201cUser input<\/a>\u201d feature<\/p>\n\n\n\n\n\n

When you choose the variable type \u201cEmail entry<\/strong> \u201d or \u201d Digit entry<\/strong>\u201c, if the answer entered by the user does not match the corresponding type, the chatbot considers it an error and will replay the sequence to ask the question again. However, in terms of user experience, it is very frustrating to be asked the same question over and over again without any explanation.<\/p>\n\n\n

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\"\"<\/figure>\n<\/div>\n\n\n

In this tutorial we will deal with this situation.
Our goal is to display an explanatory text in case of an error.<\/strong><\/p>\n\n\n\n

We know that in case of error the sequence is replayed, so we must find a way to display a different text depending on whether it is the first time the question is asked or if it is the second.

This is possible by using the following two features:<\/p>\n\n\n\n