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.bn-art.b2 h2:has(+ .b-faq){padding-right:84px} .bn-art.b2 h2:has(+ .b-faq)::after{width:76px;height:36px;bottom:12px} .bn-art.b2 .b-cta .b-cta-titre{font-size:26px} .bn-art.b2 .b-cta a.b-bouton{padding:13px 18px;gap:8px} .bn-art.b2 .b-cta .b-cta-titre::before{margin:0 auto 12px} .bn-art.b2 .b-cta::before{right:50%;margin-right:-190px;bottom:-170px;width:380px;height:380px} .bn-art.b2 .b-cta::after{left:0;right:0;margin:0 auto;width:240px;height:247px;background-position:center bottom} }`));document.head.appendChild(s);<\/script><\/p>\n<div class=\"bn-art b2\">\n<div class=\"b-essentiel\">\n<div class=\"b-titre\">L\u2019essentiel<\/div>\n<p class=\"b-essentiel-reponse\">Oui, pour les questions courantes\u00a0: nourri de vos contenus, le chatbot r\u00e9pond aux spectateurs et les envoie vers la programmation et la billetterie\u00a0; la caisse garde remboursements et cas d\u00e9licats.<\/p>\n<ul>\n<li>Ce qu\u2019il lui faut\u00a0: tarifs par format et par profil, acc\u00e8s et stationnement, \u00e9quipements d\u2019accessibilit\u00e9, conditions d\u2019abonnement.<\/li>\n<li>C\u00f4t\u00e9 caisse\u00a0: remboursements, billets dat\u00e9s, handicap, groupes et scolaires\u00a0; la CNIL \u00e9carte les d\u00e9cisions importantes prises par un robot seul.<\/li>\n<li>Depuis le 2 ao\u00fbt 2026, le r\u00e8glement europ\u00e9en sur l\u2019IA pr\u00e9voit que le spectateur sache qu\u2019il parle \u00e0 un robot.<\/li>\n<li>Quatre formules\u00a0: 0, 39 ou 59\u00a0euros hors taxes par mois, Entreprise sur devis.<\/li>\n<\/ul>\n<\/div>\n<p class=\"b-intro\">Le mois d\u2019ao\u00fbt 2026, rappelle le <a href=\"https:\/\/www.cnc.fr\/cinema\/etudes-et-rapports\/statistiques\/frequentation-cinematographique\" rel=\"nofollow noopener\">CNC<\/a>, \u00ab\u00a0\u00e9tablit un record depuis 1980\u00a0\u00bb, avec pr\u00e8s de 20\u00a0millions d\u2019entr\u00e9es. Plus de quatre spectateurs sur dix r\u00e9servent leur place \u00e0 l\u2019avance\u00a0: les questions arrivent avant la s\u00e9ance. Une place r\u00e9serv\u00e9e plusieurs jours \u00e0 l\u2019avance, c\u2019est une demande qui peut surgir \u00e0 toute heure.<\/p>\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_89 counter-hierarchy ez-toc-counter ez-toc-custom ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Sommaire<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #3d351f;color:#3d351f\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #3d351f;color:#3d351f\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 eztoc-toggle-hide-by-default' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/botnation.ai\/fr\/chatbot-cinema\/#Quelles_demandes_au_robot_lesquelles_au_guichet\" >Quelles demandes au robot, lesquelles au guichet<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/botnation.ai\/fr\/chatbot-cinema\/#Les_precedents_chez_Pathe_UGC_et_Regal\" >Les pr\u00e9c\u00e9dents chez Path\u00e9, UGC et Regal<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/botnation.ai\/fr\/chatbot-cinema\/#Quand_la_caisse_doit_reprendre_la_main\" >Quand la caisse doit reprendre la main<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/botnation.ai\/fr\/chatbot-cinema\/#Laccessibilite_a_preparer_avant_le_robot\" >L\u2019accessibilit\u00e9, \u00e0 pr\u00e9parer avant le robot<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/botnation.ai\/fr\/chatbot-cinema\/#Ce_que_Botnation_apporte_a_une_salle\" >Ce que Botnation apporte \u00e0 une salle<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/botnation.ai\/fr\/chatbot-cinema\/#Combien_coute_la_plateforme_chaque_mois\" >Combien co\u00fbte la plateforme chaque mois<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/botnation.ai\/fr\/chatbot-cinema\/#Quatre_etapes_avant_la_mise_en_ligne\" >Quatre \u00e9tapes avant la mise en ligne<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-8\" href=\"https:\/\/botnation.ai\/fr\/chatbot-cinema\/#Questions_frequentes\" >Questions fr\u00e9quentes<\/a><\/li><\/ul><\/nav><\/div>\n<h2><span class=\"ez-toc-section\" id=\"Quelles_demandes_au_robot_lesquelles_au_guichet\"><\/span>Quelles demandes au robot, lesquelles au guichet<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Le chatbot r\u00e9pond \u00e0 partir de vos contenus\u00a0: grille des tarifs, pages d\u2019acc\u00e8s, programmation, abonnements. Il fait du service, pas de la recommandation de films. Une question sans r\u00e9ponse \u00e9crite repart vers l\u2019\u00e9quipe.<\/p>\n<div class=\"b-tableau\">\n<table>\n<thead>\n<tr>\n<th>La question<\/th>\n<th>Le chatbot r\u00e9pond<\/th>\n<th>La caisse prend le relais<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td>Le tarif d\u2019une s\u00e9ance, selon le format et le profil<\/td>\n<td><span class=\"b-oui\">Oui<\/span><\/td>\n<td>Rien, si votre grille est \u00e0 jour.<\/td>\n<\/tr>\n<tr>\n<td>L\u2019acc\u00e8s \u00e0 la salle et le stationnement<\/td>\n<td><span class=\"b-oui\">Oui<\/span><\/td>\n<td>Rien, d\u2019apr\u00e8s vos pages pratiques.<\/td>\n<\/tr>\n<tr>\n<td>Les s\u00e9ances de ce soir pour un film donn\u00e9<\/td>\n<td><span class=\"b-partiel\">En partie<\/span><\/td>\n<td>Le robot renvoie \u00e0 votre page programmation\u00a0; le temps r\u00e9el demanderait une connexion sur mesure \u00e0 votre logiciel de caisse.<\/td>\n<\/tr>\n<tr>\n<td>R\u00e9server une place<\/td>\n<td><span class=\"b-partiel\">En partie<\/span><\/td>\n<td>Le robot envoie vers votre page de r\u00e9servation\u00a0; l\u2019achat se termine sur le site, comme chez Path\u00e9 en 2018 ou Regal en 2026.<\/td>\n<\/tr>\n<tr>\n<td>L\u2019audiodescription ou le sous-titrage d\u2019une s\u00e9ance<\/td>\n<td><span class=\"b-partiel\">En partie<\/span><\/td>\n<td>Seulement \u00e0 partir des donn\u00e9es d\u2019accessibilit\u00e9 d\u00e9clar\u00e9es par le distributeur ou saisies par vos soins.<\/td>\n<\/tr>\n<tr>\n<td>L\u2019abonnement ou la carte du cin\u00e9ma<\/td>\n<td><span class=\"b-partiel\">En partie<\/span><\/td>\n<td>Informations g\u00e9n\u00e9rales c\u00f4t\u00e9 robot\u00a0; une question sur un compte part au service client.<\/td>\n<\/tr>\n<tr>\n<td>Rembourser ou \u00e9changer un billet dat\u00e9<\/td>\n<td><span class=\"b-non\">Non<\/span><\/td>\n<td>\u00c0 la caisse. En r\u00e8gle g\u00e9n\u00e9rale, pas de r\u00e9tractation pour une activit\u00e9 de loisirs \u00e0 date d\u00e9termin\u00e9e (art. L221-28, 12\u00b0)\u00a0; vos conditions s\u2019appliquent.<\/td>\n<\/tr>\n<tr>\n<td>Un groupe, une s\u00e9ance scolaire, une privatisation<\/td>\n<td><span class=\"b-partiel\">En partie<\/span><\/td>\n<td>Le robot recueille la demande, l\u2019\u00e9quipe confirme dates et devis.<\/td>\n<\/tr>\n<tr>\n<td>Un objet perdu dans la salle<\/td>\n<td><span class=\"b-partiel\">En partie<\/span><\/td>\n<td>Le robot recueille la description, l\u2019\u00e9quipe r\u00e9pond.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n<h2><span class=\"ez-toc-section\" id=\"Les_precedents_chez_Pathe_UGC_et_Regal\"><\/span>Les pr\u00e9c\u00e9dents chez Path\u00e9, UGC et Regal<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Les grands circuits ont ouvert la voie, en vocal d\u2019abord.<\/p>\n<div class=\"b-cartes\">\n<div class=\"b-carte\">\n<p class=\"b-carte-tag\">Assistant vocal<\/p>\n<p class=\"b-carte-titre\">Path\u00e9 Gaumont<\/p>\n<p>Lanc\u00e9 sur Google Assistant en 2018, cet assistant trouve une s\u00e9ance d\u2019apr\u00e8s le film et le cin\u00e9ma, puis envoie un lien pour acheter sur mobile. Son fonctionnement actuel n\u2019est pas connu.<\/p>\n<\/div>\n<div class=\"b-carte\">\n<p class=\"b-carte-tag\">S\u00e9ances \u00e0 la voix<\/p>\n<p class=\"b-carte-titre\">UGC<\/p>\n<p>\u00ab\u00a0OK Google. Parler \u00e0 UGC\u00a0\u00bb\u00a0: s\u00e9ances \u00e0 la voix, r\u00e9servation vocale pour les abonn\u00e9s UGC Illimit\u00e9.<\/p>\n<\/div>\n<div class=\"b-carte\">\n<p class=\"b-carte-tag\">Centre d\u2019aide<\/p>\n<p class=\"b-carte-titre\">Path\u00e9, l\u2019agent IA<\/p>\n<p>Dans son centre d\u2019aide (mise \u00e0 jour de mars 2026), Path\u00e9 pr\u00e9sente un agent IA pour les visiteurs\u00a0; les questions de compte partent au service client.<\/p>\n<\/div>\n<div class=\"b-carte\">\n<p class=\"b-carte-tag\">Application ChatGPT<\/p>\n<p class=\"b-carte-titre\">Regal, \u00c9tats-Unis<\/p>\n<p>En avril 2026, ce r\u00e9seau am\u00e9ricain lance une application ChatGPT qui affiche les s\u00e9ances et renvoie \u00e0 son site pour acheter\u00a0; \u00ab\u00a0premier du genre\u00a0\u00bb est sa propre affirmation.<\/p>\n<\/div>\n<\/div>\n<div class=\"b-stat\">\n<p class=\"b-stat-val\">41,7\u00a0%<\/p>\n<div class=\"b-stat-txt\">\n<p>Des spectateurs r\u00e9servent leur place \u00e0 l\u2019avance, 6,4 points de plus qu\u2019en 2025.<\/p>\n<p class=\"b-stat-src\">CNC, septembre 2026<\/p>\n<\/div>\n<\/div>\n<h2><span class=\"ez-toc-section\" id=\"Quand_la_caisse_doit_reprendre_la_main\"><\/span>Quand la caisse doit reprendre la main<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Le robot informe, la caisse d\u00e9cide.<\/p>\n<div class=\"b-mythe\">\n<div class=\"b-mythe-idee\">\n<p class=\"b-titre\">Id\u00e9e re\u00e7ue<\/p>\n<p>Le chatbot peut conclure seul un remboursement ou un \u00e9change de billet.<\/p>\n<\/div>\n<div class=\"b-mythe-realite\">\n<p class=\"b-titre\">En r\u00e9alit\u00e9<\/p>\n<p>\u00ab\u00a0Une conversation avec un chatbot sans intervention humaine ne peut conduire \u00e0 elle seule \u00e0 des d\u00e9cisions importantes pour la personne concern\u00e9e\u00a0\u00bb, rappelle la CNIL, qui cite l\u2019application de tarifs plus \u00e9lev\u00e9s.<\/p>\n<\/div>\n<\/div>\n<p>Une demande d\u2019accessibilit\u00e9 peut contenir des donn\u00e9es de sant\u00e9\u00a0: la CNIL conseille d\u2019avertir de s\u2019abstenir de communiquer des donn\u00e9es sensibles, puis d\u2019effacer les conversations concern\u00e9es. Le droit du billet, r\u00e9tractation comme revente, est dans notre article sur <a href=\"https:\/\/botnation.ai\/fr\/chatbot-billetterie\/\">le chatbot de billetterie<\/a>.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"Laccessibilite_a_preparer_avant_le_robot\"><\/span>L\u2019accessibilit\u00e9, \u00e0 pr\u00e9parer avant le robot<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Votre salle est un \u00e9tablissement recevant du public\u00a0: \u00ab\u00a0la salle de cin\u00e9ma est soumise \u00e0 la loi du 11 f\u00e9vrier 2005 et son d\u00e9cret d\u2019application du 17 mai 2006\u00a0\u00bb, rappelle le <a href=\"https:\/\/www.cnc.fr\/professionnels\/accessibilite-des-oeuvres-et-des-salles-aux-personnes-en-situation-de-handicap\" rel=\"nofollow noopener\">CNC<\/a>.<\/p>\n<div class=\"b-note\">\n<p class=\"b-note-titre\">Bon \u00e0 savoir<\/p>\n<p>L\u2019arr\u00eat\u00e9 sur l\u2019accessibilit\u00e9 sensorielle des salles est encore \u00ab\u00a0\u00e0 para\u00eetre\u00a0\u00bb (page CNC de mars 2026). Les distributeurs d\u00e9clarent en revanche, film par film, les \u0153uvres sous-titr\u00e9es ou audiod\u00e9crites dans Cinedi, consultable par les exploitants. Votre robot ne r\u00e9pondra sur une s\u00e9ance qu\u2019\u00e0 partir de ces donn\u00e9es, saisies dans vos contenus.<\/p>\n<\/div>\n<h2><span class=\"ez-toc-section\" id=\"Ce_que_Botnation_apporte_a_une_salle\"><\/span>Ce que Botnation apporte \u00e0 une salle<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Vous partez des mod\u00e8les service client et FAQ, faute de mod\u00e8le \u00ab\u00a0cin\u00e9ma\u00a0\u00bb d\u00e9di\u00e9, et le robot puise ses r\u00e9ponses dans vos FAQ, documentations et articles d\u2019aide \u00ab\u00a0sans les recr\u00e9er\u00a0\u00bb. C\u00f4t\u00e9 canaux\u00a0: site, WhatsApp, Messenger, Instagram, SMS, ou un chatbot vocal sur un num\u00e9ro d\u00e9di\u00e9. Notre article sur <a href=\"https:\/\/botnation.ai\/fr\/type-de-chatbot\/\">les types de chatbot<\/a> d\u00e9taille les options.<\/p>\n<div class=\"b-cartes\">\n<div class=\"b-carte\">\n<p class=\"b-carte-tag\">Loisirs<\/p>\n<p class=\"b-carte-titre\">Les Bains d\u2019Alia<\/p>\n<p>Selon Botnation, <a href=\"https:\/\/botnation.ai\/fr\/clients\/les-bains-dalia\/\">l\u2019agent de ce spa<\/a> r\u00e9pond sur les horaires, les tarifs, l\u2019acc\u00e8s et la privatisation, envoie vers la r\u00e9servation\u00a0; jusqu\u2019\u00e0 100\u00a0appels par jour en pointe.<\/p>\n<\/div>\n<div class=\"b-carte\">\n<p class=\"b-carte-tag\">Transport<\/p>\n<p class=\"b-carte-titre\">TER SNCF<\/p>\n<p>Selon Botnation, <a href=\"https:\/\/botnation.ai\/fr\/clients\/sncf\/\">le robot du TER<\/a> traite objets trouv\u00e9s, assistance PMR et tarifs combin\u00e9s.<\/p>\n<\/div>\n<\/div>\n<figure class=\"b-figure\"><img decoding=\"async\" src=\"https:\/\/botnation.ai\/wp-content\/uploads\/2026\/10\/botnation-ai-chatbot-cinema-capture-dalia.jpg\" alt=\"Capture d\u2019\u00e9cran de la page cas client des Bains d\u2019Alia sur botnation.ai : le titre pr\u00e9sente un agent conversationnel intelligent qui agit comme une r\u00e9ception digitale.\"><figcaption>La page cas client des Bains d\u2019Alia, sur botnation.ai.<\/figcaption><\/figure>\n<div class=\"b-solution b-solution--support\">\n<p class=\"b-solution-tag\">Avec Botnation<\/p>\n<p class=\"b-solution-nom\">R\u00e9pondre aux spectateurs et passer la main \u00e0 votre \u00e9quipe quand il le faut<\/p>\n<p>Le module support client marie chatbot et live chat\u00a0: \u00ab\u00a0Le chatbot IA g\u00e8re les demandes simples et transf\u00e8re la conversation \u00e0 un humain lorsque la situation l\u2019exige.\u00a0\u00bb Le live chat est inclus dans le prix des formules.<\/p>\n<ul>\n<li>Des r\u00e9ponses construites \u00e0 partir de votre FAQ existante.<\/li>\n<li>Le contexte de la conversation suit le transfert vers le conseiller.<\/li>\n<\/ul>\n<p><a class=\"b-bouton\" href=\"https:\/\/botnation.ai\/fr\/produits\/support-client\/\">Voir le module support client<\/a><\/p>\n<\/div>\n<figure class=\"b-figure\"><img decoding=\"async\" src=\"https:\/\/botnation.ai\/wp-content\/uploads\/2026\/10\/botnation-ai-chatbot-cinema-capture-support.jpg\" alt=\"Capture d\u2019\u00e9cran de la page support client de Botnation : la maquette d\u2019un chat illustre le live chat hybride IA et humain, avec le transfert de la conversation \u00e0 un conseiller.\"><figcaption>Le live chat hybride pr\u00e9sent\u00e9 sur la page support client de Botnation.<\/figcaption><\/figure>\n<h2><span class=\"ez-toc-section\" id=\"Combien_coute_la_plateforme_chaque_mois\"><\/span>Combien co\u00fbte la plateforme chaque mois<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Les quatre formules sont publi\u00e9es sur la <a href=\"https:\/\/botnation.ai\/fr\/tarifs\/\">page tarifs<\/a> de Botnation.<\/p>\n<div class=\"b-chiffres\">\n<div class=\"b-chiffre\">\n<p class=\"b-chiffre-val\">0\u00a0\u20ac<\/p>\n<p class=\"b-chiffre-txt\">Gratuit, pour un premier essai.<\/p>\n<p class=\"b-chiffre-src\">Botnation, octobre 2026<\/p>\n<\/div>\n<div class=\"b-chiffre\">\n<p class=\"b-chiffre-val\">39\u00a0\u20ac<\/p>\n<p class=\"b-chiffre-txt\">Basic par mois, hors taxes.<\/p>\n<p class=\"b-chiffre-src\">Botnation, octobre 2026<\/p>\n<\/div>\n<div class=\"b-chiffre\">\n<p class=\"b-chiffre-val\">59\u00a0\u20ac<\/p>\n<p class=\"b-chiffre-txt\">Pro par mois, hors taxes.<\/p>\n<p class=\"b-chiffre-src\">Botnation, octobre 2026<\/p>\n<\/div>\n<div class=\"b-chiffre\">\n<p class=\"b-chiffre-val\">Sur devis<\/p>\n<p class=\"b-chiffre-txt\">Entreprise, avec services de cr\u00e9ation de chatbot.<\/p>\n<p class=\"b-chiffre-src\">Botnation, octobre 2026<\/p>\n<\/div>\n<\/div>\n<p>Les fonctions d\u2019IA consomment des cr\u00e9dits vendus en plus, en packs \u00e0 partir de 25\u00a0euros hors taxes pour 1\u00a0000\u00a0cr\u00e9dits. Tous les tarifs sont sans engagement, pr\u00e9cise Botnation.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"Quatre_etapes_avant_la_mise_en_ligne\"><\/span>Quatre \u00e9tapes avant la mise en ligne<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<ol class=\"b-etapes\">\n<li>\n<p class=\"b-etape-titre\">Rassemblez vos contenus<\/p>\n<p>Grille des tarifs par format et par profil, acc\u00e8s et stationnement, \u00e9quipements d\u2019accessibilit\u00e9, conditions d\u2019abonnement, contacts groupes et privatisations\u00a0: le robot r\u00e9pondra \u00e0 partir de ces documents.<\/p>\n<\/li>\n<li>\n<p class=\"b-etape-titre\">Choisissez vos canaux<\/p>\n<p>Le site du cin\u00e9ma d\u2019abord, puis WhatsApp, Messenger, Instagram, SMS ou la voix sur num\u00e9ro d\u00e9di\u00e9\u00a0; <a href=\"https:\/\/botnation.ai\/fr\/comment-developper-un-chatbot\/\">notre guide pour d\u00e9velopper un chatbot<\/a> d\u00e9taille la pr\u00e9paration.<\/p>\n<\/li>\n<li>\n<p class=\"b-etape-titre\">R\u00e9glez le passage de main<\/p>\n<p>Remboursements, groupes, demandes d\u2019accessibilit\u00e9\u00a0: d\u00e9cidez quand la conversation part \u00e0 un humain et qui la reprend, avec son contexte.<\/p>\n<\/li>\n<li>\n<p class=\"b-etape-titre\">Affichez le cadre<\/p>\n<p>Dites que le spectateur parle \u00e0 une IA, obligation europ\u00e9enne depuis le 2 ao\u00fbt 2026. Avertissez sur les donn\u00e9es sensibles, posez le cookie du chat \u00e0 sa seule ouverture, gardez les \u00e9changes le temps n\u00e9cessaire.<\/p>\n<\/li>\n<\/ol>\n<div class=\"b-conversation\">\n<p class=\"b-titre\">Exemple de conversation sur WhatsApp<\/p>\n<p class=\"b-msg b-msg-user\">Bonsoir, o\u00f9 peut-on se garer pr\u00e8s du cin\u00e9ma\u00a0?<\/p>\n<p class=\"b-msg b-msg-bot\">Notre page \u00ab\u00a0Venir au cin\u00e9ma\u00a0\u00bb indique les parkings proches.<\/p>\n<p class=\"b-msg b-msg-user\">Merci. La s\u00e9ance de ce soir est-elle audiod\u00e9crite\u00a0?<\/p>\n<p class=\"b-msg b-msg-bot\">L\u2019audiodescription est indiqu\u00e9e s\u00e9ance par s\u00e9ance sur la page programmation.<\/p>\n<p class=\"b-msg b-msg-user\">Et un remboursement pour mon billet de ce soir\u00a0?<\/p>\n<p class=\"b-msg b-msg-bot\">Je transmets votre demande \u00e0 l\u2019\u00e9quipe de la caisse.<\/p>\n<\/div>\n<h2><span class=\"ez-toc-section\" id=\"Questions_frequentes\"><\/span>Questions fr\u00e9quentes<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<div class=\"b-faq\">\n<details>\n<summary>Le chatbot peut-il afficher les s\u00e9ances du soir en temps r\u00e9el\u00a0?<\/summary>\n<p>Pas en standard\u00a0: le temps r\u00e9el suppose de relier le robot au logiciel de caisse, un projet sur mesure que nos experts peuvent \u00e9tudier sur devis (offre Entreprise). D\u2019ici l\u00e0, il renvoie \u00e0 votre page programmation.<\/p>\n<\/details>\n<details>\n<summary>Peut-il vendre des places\u00a0?<\/summary>\n<p>Il envoie le spectateur vers votre page de r\u00e9servation, comme Path\u00e9 en 2018 et Regal en 2026.<\/p>\n<\/details>\n<details>\n<summary>Sur quels canaux d\u00e9ployer le robot\u00a0?<\/summary>\n<p>Site, WhatsApp, Messenger, Instagram, SMS, ou la voix sur un num\u00e9ro d\u00e9di\u00e9, d\u2019apr\u00e8s la liste de Botnation.<\/p>\n<\/details>\n<details>\n<summary>Le robot doit-il annoncer qu\u2019il est une IA\u00a0?<\/summary>\n<p>Depuis le 2 ao\u00fbt 2026, le r\u00e8glement europ\u00e9en sur l\u2019IA pr\u00e9voit d\u2019informer les personnes qui parlent \u00e0 un syst\u00e8me d\u2019IA. Le texte vise d\u2019abord les fournisseurs\u00a0; une mention claire reste la voie simple.<\/p>\n<\/details>\n<details>\n<summary>Peut-il r\u00e9pondre en anglais aux touristes\u00a0?<\/summary>\n<p>Selon Botnation, sa page tourisme annonce des r\u00e9ponses en fran\u00e7ais, anglais, espagnol, allemand et italien, y compris pour les sites culturels.<\/p>\n<\/details>\n<\/div>\n<div class=\"b-cta\">\n<p class=\"b-cta-titre\">Un premier chatbot pour votre salle<\/p>\n<p>L\u2019essai gratuit de la plateforme permet de construire un premier robot avec votre FAQ.<\/p>\n<p><a class=\"b-bouton\" href=\"https:\/\/start.botnation.ai\/login\">D\u00e9marrer l\u2019essai gratuit<\/a><\/p>\n<\/div>\n<div class=\"b-sources\">\n<p class=\"b-titre\">Sources<\/p>\n<ul>\n<li><a href=\"https:\/\/www.cnc.fr\/professionnels\/etudes-et-rapports\/etudes-prospectives\/les-pratiques-cinematographiques-des-francais-en-2026_2668928\" rel=\"nofollow noopener\">Les pratiques cin\u00e9matographiques des Fran\u00e7ais<\/a>, CNC, 24 septembre 2026.<\/li>\n<li><a href=\"https:\/\/www.cnc.fr\/cinema\/etudes-et-rapports\/statistiques\/frequentation-cinematographique\" rel=\"nofollow noopener\">Fr\u00e9quentation cin\u00e9matographique<\/a>, CNC, octobre 2026.<\/li>\n<li><a href=\"https:\/\/www.cnc.fr\/professionnels\/accessibilite-des-oeuvres-et-des-salles-aux-personnes-en-situation-de-handicap\" rel=\"nofollow noopener\">L\u2019accessibilit\u00e9 des salles de cin\u00e9ma<\/a>, CNC, 30 mars 2026.<\/li>\n<li><a href=\"https:\/\/www.pathe.fr\/actualites\/les-cinemas-pathe-gaumont-sur-l-assistant-google\" rel=\"nofollow noopener\">Path\u00e9 Gaumont sur l\u2019Assistant Google<\/a>, Path\u00e9, 5 octobre 2018.<\/li>\n<li><a href=\"https:\/\/www.pathe.fr\/aide\/article\/slug\/contacter-service-client\" rel=\"nofollow noopener\">Contacter le service client<\/a>, centre d\u2019aide Path\u00e9, 10 mars 2026.<\/li>\n<li><a href=\"https:\/\/www.ugc.fr\/google-assistant.html\" rel=\"nofollow noopener\">UGC sur Google Assistant<\/a>, ugc.fr, octobre 2026.<\/li>\n<li><a href=\"https:\/\/www.boxofficepro.com\/regal-launches-first-of-its-kind-chatgpt-moviegoer-app-developed-by-the-boxoffice-company\/\" rel=\"nofollow noopener\">L\u2019application ChatGPT de Regal<\/a>, Boxoffice Pro, 10 avril 2026.<\/li>\n<li><a href=\"https:\/\/www.cnil.fr\/fr\/chatbots-les-conseils-de-la-cnil-pour-respecter-les-droits-des-personnes\" rel=\"nofollow noopener\">Les conseils de la CNIL sur les chatbots<\/a>, 19 f\u00e9vrier 2021.<\/li>\n<li><a href=\"https:\/\/eur-lex.europa.eu\/eli\/reg\/2024\/1689\/oj?locale=fr\" rel=\"nofollow noopener\">R\u00e8glement (UE) 2024\/1689 sur l\u2019IA<\/a>, articles 50 et 113, EUR-Lex.<\/li>\n<li><a href=\"https:\/\/www.legifrance.gouv.fr\/codes\/article_lc\/LEGIARTI000044563170\" rel=\"nofollow noopener\">Code de la consommation, art. L221-28 (12\u00b0)<\/a>, L\u00e9gifrance.<\/li>\n<\/ul>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>L\u2019essentiel Oui, pour les questions courantes\u00a0: nourri de vos contenus, le chatbot r\u00e9pond aux spectateurs et les envoie vers la programmation et la billetterie\u00a0; la caisse garde remboursements et cas d\u00e9licats. Ce qu\u2019il lui faut\u00a0: tarifs par format et par profil, acc\u00e8s et stationnement, \u00e9quipements d\u2019accessibilit\u00e9, conditions d\u2019abonnement. C\u00f4t\u00e9 caisse\u00a0: remboursements, billets dat\u00e9s, handicap, groupes [&hellip;]<\/p>\n","protected":false},"author":8,"featured_media":31946,"comment_status":"closed","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[346],"tags":[],"class_list":["post-31949","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-chatbot"],"acf":[],"_links":{"self":[{"href":"https:\/\/botnation.ai\/fr\/wp-json\/wp\/v2\/posts\/31949","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/botnation.ai\/fr\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/botnation.ai\/fr\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/botnation.ai\/fr\/wp-json\/wp\/v2\/users\/8"}],"replies":[{"embeddable":true,"href":"https:\/\/botnation.ai\/fr\/wp-json\/wp\/v2\/comments?post=31949"}],"version-history":[{"count":2,"href":"https:\/\/botnation.ai\/fr\/wp-json\/wp\/v2\/posts\/31949\/revisions"}],"predecessor-version":[{"id":31963,"href":"https:\/\/botnation.ai\/fr\/wp-json\/wp\/v2\/posts\/31949\/revisions\/31963"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/botnation.ai\/fr\/wp-json\/wp\/v2\/media\/31946"}],"wp:attachment":[{"href":"https:\/\/botnation.ai\/fr\/wp-json\/wp\/v2\/media?parent=31949"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/botnation.ai\/fr\/wp-json\/wp\/v2\/categories?post=31949"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/botnation.ai\/fr\/wp-json\/wp\/v2\/tags?post=31949"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}