Return to a previous step
If you want to make the user go back to a previous step of your Botnation chatbot, you just have to assign a variable dedicated to this at each important step of the user’s journey, for example {{step}} = “weather”.
Then via a menu or expressions (“return”, etc..) open a sequence which will be composed of If/Then conditions of type :
If {{step}} = “weather” then redirection to the weather sequence of the day
If {{step}} = “contact” then redirect to the contact us sequence
etc…
Plus:
– Assign a value to a variable
– The if/then/else conditions