Backtracking in a Chatbot

Return to a previous step

If you want to make the user go back to a previous step of your Botnation chatbot, you just have to assign a variable dedicated to this at each important step of the user’s journey, for example {{step}} = “weather”.

Then via a menu or expressions (“return”, etc..) open a sequence which will be composed of If/Then conditions of type :

If {{step}} = “weather” then redirection to the weather sequence of the day
If {{step}} = “contact” then redirect to the contact us sequence

Assign a value to a variable
The if/then/else conditions

Create your Chatbot Easily and for Free!