How does Botnation determine that 2 users of my web chatbot are distinct?

How is the notion of user of a web chatbot managed?

Botnation identifies users of a web chatbot by storing their ID in the browser’s LocalStorage.

This is all we have by default if you don’t pass a unique identifier on your side through the launch javascript. But we allow you to manage the unique user IDs by yourself if they are already logged in or identified on your site. This is an argument to be dispatched in the bot’s javascript code. This will also allow you to identify multiple users of the same browser.

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