The chatbot is a virtual conversation solution that needs no introduction. To be even more efficient, it can be connected to numerous communication applications such as Gmail. Discover in this article the benefits of connecting your chatbot to Gmail and how to do it.
Gmail: what is it?
Gmail is short for Google Mail, which is an email application designed by Google in 2004. It offers a virtual platform where you can send and receive emails.
It is used for personal, commercial and professional purposes. It is currently free and offers numerous features.
What is a chatbot?
The word chatbot, a contraction of the words chat (online conversation) and bot (robot), refers to a conversational robot. It is software equipped with artificial intelligence. It is programmed to converse in natural language with users of a website or messaging application such as Gmail.
What is the point of connecting a chatbot to Gmail?
Connecting the Google Mail messaging application to a chatbot is beneficial for many reasons. The main one is that connecting the chatbot to Google Mail enables you to offer better customer service to your product users or customers.
In fact, Google Mail is an application sometimes used by e-merchants to respond to concerns from customers or users of a product. Consequently, it can be an important tool for a company’s customer service department. However, when this is managed by an individual, there are often delays in responding to customer concerns, oversights, and a lack of response at certain times.
These shortcomings are corrected when the Google Mail account is connected to a chatbot. Customer service is completely revitalised. Since the chatbot is based on artificial intelligence, it does not get tired, stressed, or need to rest. It can then satisfy customer requests (service users) day and night, at any time.
All of this contributes to improving your customers’ user experience. In addition to boosting customer service, chatbots offer significant benefits for human resources. By connecting it to Google Mail, the workload of human resources is reduced and this division of labour can make the company more efficient.
How do I connect a chatbot to Gmail?
To connect an artificial intelligence tool such as a chatbot to Google Mail and send emails to your customers from it, there are a variety of solutions available to you. This is where Botnation comes in. But first, what is Botnation?
Focus on Botnation
Botnation is a French platform that specialises in chatbot design and its integration into messaging applications or websites. She assists web companies in developing chatbots that meet their needs.
How to connect Google Mail and a chatbot with Botnation?
After creating your artificial intelligence web chatbot on Botnation, you can connect Gmail to it:
- To begin, go to your chatbot settings.
- Next, configure the Google Mail extension in the settings of your chatbot, which was created on Botnation.
- Finally, click on the Google Mail icon in your chatbot design interface. You can then send a message via Gmail from your chatbot.
How to create chatbots on Botnation?
To create chatbots on this platform, you must first log in. To do so, simply go to the Botnation homepage and click on “Start for Free – Login” in the menu that appears.
Next, you must choose which email account you wish to log in with from three options: email account, Facebook, or directly with Google. Once you have made your selection, you must enter a series of details to authenticate your account. You will then be taken to a chatbot creation page, where a bot will guide you through the process of creating your first chatbot.
