Create your personalized cross-platform chatbot from your data in 5 minutes with SMART AI

A chatbot is a discussion robot programmed to converse with a human in an automated way via a chat.

Chatbots are very present on the internet, and it is almost certain that you have already come across one without knowing ! It is a software programmed to maintain a conversation with a human. This discussion can be written or oral, giving the user the impression of exchanging with another individual.

If you've ever seen a small chat appear when you open a website, with a question "how can I help you?" then you have met a chatbot!

When used more extensively, the chatbot combines artificial intelligence (AI) and natural language processing (NLP or TLN). It is then more efficient, but also more greedy in server resources.

Here again, you have already come across them: Siri from the Apple brand and Alexa from the Amazon group are none other than voice chatbots! ChatGPT or Google Bard, text chatbots! Botnation chatbots, marketing discussion robots at the service of your business needs!

For the record, the first chatbot that was born was the robot ELIZA, created by Joseph Weizenbaum between 1964 and 1966.

The simplest chatbots, like those used for FAQs, run on TLN or NLP processing, with very little machine learning (ML). The answers given are generated automatically and conventionally, and are mainly used to help and guide the user in order to respond quickly to his requests. These chatbots can for example be programmed to detect trigger words present in user inputs: order tracking, delivery, etc.

Predictive chatbots, which are better known as virtual or digital assistants, work by understanding TLN or NLP and ML. These software perform an analysis in order to personalize their outputs, which then correspond to the behavior and profiles of users. Over time, this virtual assistant can make recommendations and, for example, anticipate the future needs or requests of the individual.

The chatbot is useful for responding instantly and accurately to users' questions. When the user is on a merchant site and interacts with this bot, customer support is freed up, phone lines are less busy and responses are faster. A computer program that makes everyone a winner!

For shy people who do not always dare to contact certain platforms by email or telephone, the chatbot is also particularly appreciated here rather than contacting the after-sales service.

The information obtained by the chatbot can help customers place orders, which also serves the interests of the company.

There are actually two types of chatbots. The first are the so-called simple or basic bots, which we often come across on different websites. These usually work in the form of questions, such as FAQ where the answer we are looking for is displayed after checking several boxes.

Intelligent, or evolved, bots are more complex and incorporate NLP or TLN. The question asked by the user can then be written or formulated orally, while he will receive an answer also written or pronounced orally, by the software. Many people use this type of chatbot on a daily basis.

Using a chatbot helps to optimize operational efficiency, responding instantly to user requests and avoiding overloading customer support. The questions asked by individuals are recorded, companies can then anticipate these and provide new answers on their website, for example. Tutorials, a more advanced FAQ, or even a guided tour, can be added and make the customer's visit easier!

But the conversational agent is not only useful for after-sales service: it can also allow you to make more sales by resolving the obstacles to purchase by answering your customers' questions. 24/7 users.

A marketing chatbot can also allow you to capture more leads, being a real dynamic alternative to classic forms.

The chatbot can also offer a similar product when an individual launches a search and the desired service is no longer available. For commercial companies, it is an excellent process to optimize sales, and this, in a few clicks!

Botnation chatbots are versatile. No matter what industry your business is in, you can easily create and configure a bot that is useful for your business.

Falling on a chatbot is always appreciable, when we are a little lost on an application, a website, when we are looking for a particular product, etc. Rather than leaving our screen to type our request elsewhere, this computer program immediately responds to our request and allows us to save time.

Because it responds to us in a dynamic way, the chatbot also gives us the impression of exchanging with a human, which makes our internet browsing more pleasant. The user experience is energized, improved.

The chatbot can be installed where your customers usually go:

• On your website
• On Facebook
• On WhatsApp

So the user can choose where to have information about your business. There is a notion of proximity to your customer and their habits.

The customer or prospect can get an answer to his questions instantly, without having to wait for the availability of a human. This can quickly remove barriers to purchase.

According to a study carried out by Botnation, 59% of consumers appreciate being able to ask their questions to a chatbot. 89% like to have a quick answer to their questions.

The chatbot is therefore able to improve the customer experience. Having a successful customer relationship with your brand will move the person up the customer satisfaction ladder, which can improve conversion rate and purchase repeat.

To create a conversational agent, there are 2 main solutions:

1. Use the skills of an expert agency in the field

You can use specialized chatbot creation agencies, such as Botnation.

Be aware that several possibilities are available to you regarding the choice of your Botnation plan.

There is a free plan that allows you to configure and test your chatbot. You can indeed easily configure your Botnation conversational agent yourself according to your needs, and this, without having to code!

You can also entrust this realization to a our IT specialists if needed. Whatever your need for chatbot configuration or development, contact us!

2. Develop your own chatbot

You can also decide to program a chatbot yourself, without the help of an expert agency. You will surely be able, with experienced developers, to create a simple chatbot in Python or PHP for example. Be aware, however, that creating a successful chatbot is not an easy thing. Developing your own chatbot can therefore cost you a lot in time and/or money.

At Botnation, we have been developing chatbots for years. Our teams of developers are experts in this specialized field. We can adapt our chatbots to your needs. We can also program a chatbot for you with tailor-made features. Contact us now to find out more.

With our turnkey chatbot creation solution in SaaS mode, you can create your chatbot easily and at a lower cost. The monthly rates for using your chatbot are displayed above. The rate for using a Botnation chatbot starts at €39/month, and adapts to the most important needs. Added to this is the optional use of credits. So, no need to pay thousands of euros to develop your chatbot! With our no-code interface, you can design your bot yourself completely independently, without coding knowledge. And if you need help, we offer French support to answer your questions. We also offer chatbot training to teach you how to create your conversational bot. Finally, our team of specialized developers is available to take care of the design of your Botnation chatbot if necessary.

If you want to develop your chatbot yourself, by your own means, without going through our SaaS subscription solution, then it will generally cost you between €5,000 and €30,000, or even more, depending on the features you need. These price ranges are indicative, it is complex to estimate the cost of developing your chatbot.

Yes, you can create a Botnation AI chatbot for free ! You don't even need to enter your credit card details. You can take your time to try out our solution and create your chatbot, it's completely free and there's no time limit. You only pay a subscription fee if you want to publish your chatbot online.

No, you don't need to know how to code to create a chatbot with our solution. We work hard every day to offer you the simplest, most intuitive solution possible. Our online chatbot creation software is 100% no-code.

No, it's quick and easy to create a chatbot with Botnation AI. We've done everything we can to simplify the creation of a chatbot, and to spare you the technical complexities. We also offeronline help and training if you need guidance.

Yes, it can. A chatbot may not be able to respond to all requests. In this case, to maintain the best possible user satisfaction, it's advisable to escalate to the human side by giving the user the opportunity to chat with a human. This is done via livechat, directly in the Botnation AI chatbot.

To set up this escalation from chatbot to livechat, it's very simple with us: you just have to click on a button in your Botnation AI interface.

Chatbots can improve customer service by providing instant answers to questions, 24/7. What's more, they can respond to numerous requests simultaneously, in any language.

Chatbots are therefore a great step forward for customer service, both for users and for companies. Answers to frequent questions and requests can be easily automated, as can the resolution of frequent problems.

Your chatbot can be optimized to collect qualified leads. Being more interactive and playful than a traditional form, the chatbot can help to better qualify leads. Prospects may be more inclined to spend time responding to the chatbot.

Specific questions can be asked to identify hot prospects.

Captured leads can then be automatically sent to your CRM. You can also schedule meetings automatically with leads, as the chatbot synchronizes with your calendar.

The chatbot can also facilitate conversions by offering products for purchase directly in the bot. Customers can then pay in the chatbot.

Yes, you can connect your Botnation chatbot to hundreds of tools and APIs via webhooks or tools like Zapier.

So you can connect your chatbot to your favorite CRM, emailing tool, HRIS, ticketing tool, and many other tools and software.

Yes, once you've created your bot via our no-code interface, you can publish your chatbot on all your platforms:

• Facebook Messenger
• Instagram
• WhatsApp
• WordPress
• Your website
• Customer area
• Intranet.

Our chatbot solutions are omnichannel. You create once, publish everywhere.

With our new Smart AI technology, you can create an FAQ chatbot and a shopping assistant chatbot in less than 5 minutes!

For a FAQ chatbot, all you have to do is provide a file with frequently asked questions and your best answers.

For a shopping assistant chatbot, a spreadsheet file with your products and their attributes (image, description, price...).

Our technology, boosted by generative artificial intelligence, enables us to understand user requests, and respond with your most relevant answer, or with the best products.

So it's quick and easy to create a Botnation AI chatbot.

Chatbots are widely used to :

• Automate internal business processes, particularly in HR (onboarding new employees, frequently asked questions, access to documents, vacations, etc.) and IT (password management, reducing the number of open tickets, etc.).
• Improve customer service, by automating responses to as many recurring questions and requests as possible (parcel tracking, delivery times, delivery charges, etc.) and directing users to the most relevant services.
• Enable users to carry out simple tasks autonomously, guided by the virtual advisor (book an appointment, place an order, schedule a call with an advisor, etc.).

A chatbot with generative AI is a chatbot powered by artificial intelligence (like Chat GPT). These chatbots are much better at understanding context, and can adapt their responses. This makes them far more versatile and effective tools.

Botnation AI chatbots are boosted with generative artificial intelligence.

With the digitalization of exchanges, messaging applications and social networks have gained in popularity. They capture a lot of traffic, including your customers, who want to interact with your brand in their favorite apps (Facebook Messenger, Instagram, WhatsApp).

Chatbots enable businesses to handle a large number of simultaneous interactions at low cost. They have therefore gained in popularity through their ability to save businesses time and money, while improving customer satisfaction.

Following Alan Turing 's work in the 1950s on intelligent machines (future computers), the first chatbots were created in the 1960s. ELIZA, created in 1966 by MIT, was one of the first chatbots. Far more rudimentary than today's chatbots, ELIZA was already able to detect questions and keywords in user requests.

Conversational agents were then progressively improved, but remained mainly confined to decision trees and keyword detection.

It wasn't until the arrival of voice assistants in the 2010s (Siri, Google Assistant, Alexa) that the general public had access to more advanced chatbots.

Finally, the biggest advances are due to the recent democratization (2022) of generative AIs like ChatGPT. These new technologies have greatly improved machines' understanding of contexts and human language, making chatbots much more versatile.