Sending a file to the chatbot (Web Chatbot)

Allow your users to send you a file. You can add this feature in several ways. 1. Enable file reception You can enable file reception in the chatbot’s configuration settings. This will add an icon to the response area. By clicking on the icon the user will open the file explorer of his computer and will be able to choose the file to send to the chatbot. This icon can be accessed at any time …

How to disable the chatbot keyboard

How to block user input On a web or WordPress chatbot know that you can disable the user input keyboard when there is no user input pending. Just go to the parameters of your chatbot. Then in the persistent menu panel, deactivate the input option that is active by default. The keyboard will then only be displayed when an input must be captured in the scripting of your chatbot. TIPFor web chatbots, you can also …

Enable / Disable user input on a sequence of my web chatbot

Prevent the user from using the keyboard on a specific sequence With this feature you can choose when the user of your chatbot can write freely. This means choosing the moments when artificial intelligence becomes the predominant navigation mode in your chatbot. This is especially useful when you have a “form” in your chatbot and you don’t want the user to be able to leave that section before answering all the questions. By disabling the …

The settings of a sequence (Messenger)

Persona, link to the sequence, context… The settings of a sequence can be found in the title bar on the far right. Just move the mouse over the white icon in the shape of a cog.This screen is available for Web Chatbots by following this guide. This will open the following menu: 1. Choice of the persona Here you can choose to change your avatar by selecting a persona: A persona is a virtual identity …

The settings of a sequence (Chatbot Web)

Persona, keyboard, link to the sequence, context… The settings of a sequence can be found in the title bar on the far right. Just move the mouse over the white icon in the shape of a cog. This screen is also available for Facebook Messenger chatbots by following this guide. This will open the following menu: 1. Choice of the persona Here you can choose to change your avatar by selecting a persona: A persona …

How to add a persona to my chatbot? (Messenger)

Give several virtual identities to your Messenger bot A persona is a virtual identity that the chatbot can take on at a given moment. When a persona takes control of the conversation, the chatbot’s avatar changes accordingly and the character’s name appears above its first message. This can be useful to move from sales to customer service, to really script by involving several different interlocutors.In short, have several chabots in a chatbot, especially by associating …

How to add a persona to my chatbot? (Web Chatbot)

Give several virtual identities to your bot A persona is a virtual identity that the chatbot can take on at a given moment. The identity and avatar of your chatbot will then change dynamically during the conversation. When a persona takes control of the conversation, the chatbot’s avatar changes accordingly and the character’s name appears above its first message. It’s very practical to go from the sales department to the customer service department, to really …

How to customize my web chatbot?

How to change the appearance of my web bot Since version 2.7, the customization of the appearance of its web chatbot has become much more complete. This article will explain all the parameters and their effects on the design. You will find this customization module in the “SETTINGS” tab “Appearance“. The interface is divided into 3 parts, from left to right: 1. SECTION : CHAT WINDOW By default, you will be in the “Chat Window” …

Chatbotnation : Web Chatbot hosting

Botnation installs and hosts your web chatbot in 1 click Immediate and automatic hosting of your web chatbot in 1 click ⚡️ You’ve made good progress on the design of your web chatbot and now you want to put it online. However, it is sometimes complicated to quickly edit your website without a developer or to have to launch a new website for : We have the solution! Botnation offers you a secure hosting of …

Make your Chatbot interact with your website

Transmit events and actions to your site Your Botnation web chatbot can interact with the website on which it is installed by transmitting Javascript events to the browser. The web chatbot can then communicate with your site via these events that you must intercept to, for example, directly add a product to the cart, change page without opening a new site etc… Warning: This documentation is not covered by Botnation support. Botnation only sends Javascript …

The advanced mode of escalation to human (Web Chatbot)

Live-chat on your web chatbot Botnation has a human escalation module by default. In short, when the chatbot shows its limits (because it does!), you can propose to transfer the discussion to a human, in the form of live chat. Several users have told us that they want to use live chat 100% of the time, without the chatbot automating the conversations. ⚠ Before going further, we clarify that this option is only available for …

Configure the escalation to human based on days and times

Case study of the use of conditions on date variables native to Botnation We will take the case of a customer service where the advisers are available from Monday to Friday from 9am to 12pm and from 2pm to 6pm. The chatbot should therefore only offer the escalation to the human (connecting with a chat advisor in the chatbot) when they are present. The user must also be given an alternative way to contact customer …

Transfer feature – escalation – to transfer the discussion to a human

Native escalation module integrated in your Chatbot Many of you tell us that chatbots are great for helping you improve your business and customer satisfaction on a daily basis. However, as you know, a chatbot sometimes needs a little human help for very sensitive or high value-added requests. The transfer feature of a chatbot to a human is there for that, both on Facebook Messenger and your Chatbots for your websites! When to use the …

Recurring notifications from your chatbot

Easily add a recurring Facebook Messenger notification that will run regularly. Before starting this article, I advise you to have a look at the following article that explains how Push Notifications work for Facebook Messenger. What is a recurring notification? This is a Facebook Messenger notification that will be sent regularly during a defined period. For example, with this feature, you can send a notification every day or every Friday and Sunday of each week. …

New Rules for Sending Facebook Messenger Push Notifications

As of March 4, 2020, Facebook Messenger updates its platform Facebook Messenger makes important changes to improve the user experience and limit the number of unsolicited messages (spam). The objective is to encourage chatbot publishers to deliver more relevant and personalized messages to their users, customers and prospects. This doesn’t change much, if anything, for most publishers using Botnation because the platform has always imposed the subscription of notifications to chatbot users through an “opt-in” …

Restart the conversation with an automatic message (Facebook Messenger)

Add a reminder to an inactive user at X minutes or X hours Use Only for Facebook Messenger it is possible to automatically set during the conversation a sequence that will automatically restart the user with a notification message after X minutes or X hours if, for example, is inactive. Just click on the “Relminder” feature: then set it up: An automatic cancellation option is also available if the retry becomes “useless” in case the …

Push Notifications on Facebook Messenger

No more alerts by email or through different applications. Send them a notification directly on Facebook Messenger. Thanks to the new version of Botnation’s “Push notifications” module you can send a message to groups of users on Facebook Messenger according to the filters you have set up. Of course, you can only target people who have used certain sections of your chatbot, through variables. In addition, you can schedule your notifications and re-launch them at …

Opt out of Push Notifications

Here’s how to allow your Botnation chatbot users to unsubscribe from push notifications on Facebook Messenger. 1 – Create an “AI” rule with the words “unsubscribe”, “no longer receive”, “stop”, “spam” and associate them to a sequence that you can call “unsubscribe”. 2 – In this “unsubscribe” sequence, all you have to do then isuse a “quick answers” element and formulate a question like: “do you want to unsubscribe and not receive any more messages?” …

Subscribe to Messenger’s Push Notifications

Offer opt in and opt out to your Facebook Messenger users As long as your users are not subscribed to notifications with the “Subscribe notification” feature they will not be able to receive push notifications. This is also the case for you when you test your own Botnation chatbot. You will not be able to count them as opt-ins on the notification interface if they have not subscribed. Our recommendation: 1- create a sequence dedicated …

Get an email and a phone number from a Facebook Messenger chatbot

Facebook Messenger chatbots allow you to easily retrieve an email and a number. We present you the best practices. The Facebook Messenger chatbot makes it easy for you to collect leads. Indeed, you have probably already noticed that the Facebook module has options that web chatbots do not have, such as those circled in red: Introduction to phone and email collection via a Facebook Messenger chatbot If you discover them (and there’s no harm done!), …

Add Quick Replies (Messenger)

Quick Replies in your chatbot Messenger. 1. Use There are two different ways to create Quick Replies. The first is to add this feature directly by clicking on the “Quick Replies” icon found among the other features. (See below). The second way is to create a text and then transform this text into Quick Replies. In the end you will have the same result: The Quick Replies feature always consists of text (limited to 640 …

Add Quick Replies (Web Chatbot)

Quick Replies in your web chatbot. 1. Use There are two different ways to create Quick Replies. The first is to add this feature directly by clicking on the “Quick Replies” icon found among the other features. (See below). The second way is to create a text and then transform this text into Quick Replies. In the end you will have the same result: The Quick Replies feature always consists of text (limited to 640 …

Add buttons (Messenger)

Add action buttons to your Messenger chatbot 1. Use There are two different ways to create a button. The first is to add this feature directly by clicking on the “button” icon found among the other features. (See below). The second way is to create a text and then transform this text into a button. In the end you will have the same result: The Button feature always consists of a text (limited to 640 …

Add buttons (Web Chatbot)

Add action buttons to your web chatbot 1. Use There are two different ways to create a button. The first is to add this feature directly by clicking on the “button” icon among the other features. (See below). The second way is to create a text and then transform this text into a button. In the end you will have the same result: The Button feature always consists of a text (limited to 640 characters) …

Add a poll to a chatbot

Here’s how to insert polls into your chatbots 1. Use To add a poll to your chatbot you need to proceed in two steps: first you need to create the poll in the dedicated tool and then add it in a sequence. A. The creation of the poll Among the tabs on the left, click on “Exclusive Tools” and then, in the menu that opens, click on “Polls”. Then click on “Add a poll” to …

Use of a carousel

You want to add a carousel to your chatbot 1. Use Among the construction features, click on “Carousel”. The carousel contains images, a title, a subtitle and 3 action buttons (see the articles Add buttons (Messenger) and Add buttons (Chatbot Web)). Your users can scroll through the carousel cards by dragging them on their mobile, tablet or by clicking on the arrows on their computer < >. Titles and subtitles are limited to 80 characters. …