Are you looking to optimize your teams’ productivity while cutting costs? Internal chatbots have become an essential asset for companies that want to be at the cutting edge. They automate repetitive tasks, centralize information and improve overall organizational efficiency. Find out how an internal conversational bot can make life easier for your company, from human resources management to IT support and recruitment.
Examples of how to use an internal chatbot in a company
The role of an internal chatbot is to relieve you of managing tasks that can be delegated to AI. Here are a few examples of how such an assistant can be used:
- Recruitment chatbot: It facilitates the recruitment process by providing detailed information on available positions and answering candidates’ questions. It can even suggest multiple-choice questions to help you effectively screen your candidates! You save time and can concentrate your efforts on the most promising candidates.
- HR Chatbot: This type of conversational bot helps to integrate your new recruits in the best possible way. It gives them all the information they need toonboard your company. It also manages your employees’ vacation requests and centralizes training requests. If you wish, the chatbot can access pay slips. This enables it to respond to your teams’ needs without disturbing you. It also provides answers to your employees’ questions about annual appraisals, promotions, employer-sponsored health insurance, employee savings schemes, retirement and teleworking. By centralizing this information, the chatbot is a gold mine for your employees!
- Answers to general or specific questions: Are your employees often looking for information on reimbursements for travel expenses, meals or luncheon vouchers? The in-house chatbot can quickly answer these queries. The workload of administrative staff is reduced.
- Helpdesk and IT support: An in-house conversational bot can handle tasks such as password resets or software support. It can be accessed 24 hours a day via the intranet to resolve problems without requiring the intervention of an IT team member.
- Integration with other software: The in-house chatbot connects to various software applications in your company, such as those for managing tickets or vacations. You can automate even more processes for maximum time savings!
- Hybrid livechat mode: To resolve complex questions, or when the robot can’t provide a satisfactory answer, it transfers the conversation to a human agent. Your services handle only the difficult tasks.
Implementing an in-house chatbot streamlines operations, frees up time for higher value-added missions and improves your employees’ day-to-day experience. They feel good at work and give their best for your growth!
The advantages of an in-house chatbot
In concrete terms, what does an in-house chatbot offer you compared to your current situation? Let’s take a look at how this innovative solution can benefit your company:
- Cost reduction: the conversational bot enables you to automate repetitive tasks that are of little benefit to your company. As a result, your employees are less busy. They can devote their working time to more strategic activities. Reduce your operating costs! For example, your employees no longer need to answer the same questions over and over again. Their productivity is optimized.
- Knowledge centralization: An in-house chatbot serves as a central database for all your company’s useful information. Internal procedures, HR policies or benefits information are all just a few clicks away thanks to this new virtual assistant. This reduces the time your employees spend searching for data in different documents, or asking several people.
- Better response times: With an in-house chatbot, your employees get instant answers to their questions. They don’t have to wait for a colleague to be available to help them. Their efficiency is improved and interruptions to their work reduced.
- 24-hour access: conversational bots are available around the clock. Your employees can find answers even outside office hours. This is particularly useful for international companies with teams spread across different time zones!
The internal chatbot is a modern, intuitive tool. It helps your teams accomplish their daily missions. They work better, and your company is better than ever!
Create your in-house chatbot with Botnation AI
Think creating an in-house chatbot is out of reach? That it will cost you a small fortune? With Botnation, it’s simple, fast and inexpensive! Here’s how:
Smart AI from Botnation
For companies wishing to set up an internal FAQ chatbot, Smart AI is the ideal solution. The technology we’ve developed enables you to create an operational bot in just 5 minutes!
Artificial intelligence analyzes your data to create a chatbot that understands all the nuances, synonyms and variants of questions your employees might ask. It provides them with precise, relevant answers, based on the information you’ve provided.
We’ve developed Smart AI to make your life easier. All you have to do is upload your Q&A file to the software, and it will generate your FAQ virtual assistant. You can personalize your in-house chatbot to match your corporate image and make it user-friendly.
Evolution towards more complex chatbots
If your needs evolve and you require more advanced functionalities than a simple FAQ, your initial chatbot created with Smart AI can be enriched. Botnation’s intuitive, no-code interface lets you customize your chatbot without having to write a single line of code! Add functionalities such as integration with your company’s other software, ticket management or appointment scheduling.
Support and guidance
We’ve put together detailed support to guide you every step of the way in creating your chatbot. You’ll find tutorials and numerous resources on the Botnation website.
Our team is available to take charge of creating your in-house chatbot if you prefer. We’ll adapt it to your company’s needs and processes. From the generation of a FAQ chatbot to the creation of a more complex virtual assistant, Botnation can help you every step of the way!
In-house chatbots represent a small revolution for companies looking to improve efficiency and employee satisfaction. By offering continuous assistance and automating time-consuming tasks, they free up your teams’ time for more interesting missions. Adopt this technology and take another step towards a modern, responsive and thriving business!
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