IT Chatbot

Automate responses to frequent requests : password reset, update problem, software problem, wifi, hardware, telephone installation, etc.

Reduce the number of open tickets by providing the user with troubleshooting tips before opening a ticket

Improve your employees' satisfaction by responding instantly to their requests and guiding them towards the best solution

Improve the productivity of your IT support staff by reducing their workload on low-complexity tasks that can be automated

Improve the speed with which requests are handled by guiding the user with the chatbot to the right IT department with a history of the conversation

Enable the creation of new tickets in your ticketing software, directly via your chatbot

Retrieve data from your Helpdesk to inform an employee about the progress of his or her tickets, or to see if similar tickets have already been created for the same problem (software bug, for example).

Allow escalation to an IT service agent via livechat or phone call if the chatbot cannot answer the request on its own

Offer a better user experience, while relieving your IT support team of as many requests as possible.

In-house technology developed in France 🇫🇷

Infrastructure in Europe, independent of GAFAM

100% RGPD compliant