The advanced mode of escalation to human (Web Chatbot)
Live-chat on your web chatbot Botnation has a human escalation module by default. In short, when the chatbot shows its limits (because it does!), you can propose to transfer the …
Configure the escalation to human based on days and times
Case study of the use of conditions on date variables native to Botnation We will take the case of a customer service where the advisers are available from Monday to …
Transfer feature – escalation – to transfer the discussion to a human
Native escalation module integrated in your Chatbot Many of you tell us that chatbots are great for helping you improve your business and customer satisfaction on a daily basis. However, …
Recurring notifications from your chatbot
Easily add a recurring Facebook Messenger notification that will run regularly. Before starting this article, I advise you to have a look at the following article that explains how Push …
New Rules for Sending Facebook Messenger Push Notifications
As of March 4, 2020, Facebook Messenger updates its platform Facebook Messenger makes important changes to improve the user experience and limit the number of unsolicited messages (spam). The objective …
Restart the conversation with an automatic message (Facebook Messenger)
Add a reminder to an inactive user at X minutes or X hours Use Only for Facebook Messenger it is possible to automatically set during the conversation a sequence that …
Push Notifications on Facebook Messenger
No more alerts by email or through different applications. Send them a notification directly on Facebook Messenger. Thanks to the new version of Botnation’s “Push notifications” module you can send …
Opt out of Push Notifications
Here’s how to allow your Botnation chatbot users to unsubscribe from push notifications on Facebook Messenger. 1 – Create an “AI” rule with the words “unsubscribe”, “no longer receive”, “stop”, …
Subscribe to Messenger’s Push Notifications
Offer opt in and opt out to your Facebook Messenger users As long as your users are not subscribed to notifications with the “Subscribe notification” feature they will not be …
Get an email and a phone number from a Facebook Messenger chatbot
Facebook Messenger chatbots allow you to easily retrieve an email and a number. We present you the best practices. The Facebook Messenger chatbot makes it easy for you to collect …
Add Quick Replies (Messenger)
Quick Replies in your chatbot Messenger. 1. Use There are two different ways to create Quick Replies. The first is to add this feature directly by clicking on the “Quick …
Add Quick Replies (Web Chatbot)
Quick Replies in your web chatbot. 1. Use There are two different ways to create Quick Replies. The first is to add this feature directly by clicking on the “Quick …