Quick Replies in your web chatbot.
1. Use
There are two different ways to create Quick Replies.
The first is to add this feature directly by clicking on the “Quick Replies” icon found among the other features. (See below).
The second way is to create a text and then transform this text into Quick Replies.
In the end you will have the same result:
The Quick Replies feature always consists of text (limited to 640 characters) anda maximum of thirteen Quick Replies.
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If you have more than 13 choices, we recommend using a Choice List.
The main difference with buttons, besides the number, is that once the user clicks on a Quick Replies, that becomes their message and all other choices disappear.
There are three ways to display the Quick Replies:
- Paginated
- One after the other
- One per line
To set up a Quick Replies, click on“+ Add a Quick Replies” .
You can then name the Replie (25 characters max).
You can also associate a picture with each Quick Replies.
This will appear at the beginning of the Replie as an icon.
Then, you will have the possibility to choose the type of action that the chatbot will perform when the user clicks the Quick Replies.
A. Redirection
This will redirect your users to another sequence.
See the article : Add a redirection
B. Internet
Your chatbot bot will redirect your users to a website.
You have several options for opening the site:
- New tab
- Current tab
- Small popup
- Big popup
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Remember to put the http:// or https:// in front of the address otherwise it will not work.
C. Phone call
Your users will be able to call directly into the Quick Replies. This means that if a phone call application is available, it will automatically initiate the call.
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Remember to put the country code before the number. Example for France +33 so the number will be +33162635447 and not 0162635447.
D. E-mail
Your users will be able to initiate an e-mail directly in the Quick Replies. This means that if an emailing application is available, it will create a new email with the email configured in the response as recipient.
E. User input
This action allows the chatbot to save a value for a given variable when the user clicks the Quick Replie.
This is very useful to keep track of your users’ choices.
See the following article: All about {{…}} variables
The parameters of this action are :
- Name of the variable
- Value of the variable
- Redirection sequence
See the article : User input
F. Stripe
You can bill for digital goods (content, online training, ticketing, etc..) or physical goods using your Stripe account natively linked to your Botnation chatbot.
Once you have configured the Stripe plugin in the chatbot settings you will have the option to set up a Stripe Buy Quick Replie.
To set it up, there are several fields to fill in:
- The name of the product to be sold
- The price of the product
- Product currency
- The redirection sequence in case of a successful purchase
- The redirection sequence in case of purchase failure
G. GPS
When the Quick Replie is clicked, a popup window will open with a map and the user will be able to choose his location and validate it.
The parameters of this action are :
- Button color
- Redirection sequence after validation
- Popup type: small, large or full screen
The following variables will be updated with the user’s details:
- {{GPS_CITY}} : the city
- {{GPS_COUNTRY}} : the country
- {{GPS_ADDRESS}} : the address
- {{GPS_REGION}} : the region
- {{GPS_LAT}} : the latitude
- {{GPS_LONG}} : the longitude
See the article: GPS feature (Web Chatbot)
H. Sending a file
When the Quick Replie is clicked, the file explorer will open. The user will be able to choose the file to send to the chatbot.
The URL of this file will be stored in the variable {{BN_URL_UPLOAD}}
I. Choices list
When the Quick Replie is clicked, a popup window will open and display the different choices in the form of buttons.
There is no limit to the number of choices or to the number of characters of the choices.
This can be useful to display a large list of countries or a list of questions for an FAQ.
The choices are displayed one below the other.
The parameters of this action are :
- Text displayed above the list
- Button color
- Name of the variables
- List of choices (by default the variable will take the name of the choice as value)
- Possibility to enter values different from the name of the choice
- Redirection sequence
- Popup type: small, large or full screen
See the article: The choice list (Chatbot Web)
J. Event javascript
Your Botnation web chatbot can interact with the website on which it is installed by transmitting Javascript events to the browser.
The parameters of this action are :
- Name of the event
- Parameter names and their values
- Redirection sequence
K. Date and Time
When the Quick Replie is clicked, a popup window will open and display a calendar and/or clock that will allow the user to choose a date and/or time.
The data will be saved in the format chosen in the variable {{CALENDAR_CUSTOM_FORMAT}}
The parameters of this action are :
- Text displayed in the title of the popup
- Button color
- Possibility to request the date and/or time
- Possibility to determine a minimum date/time
- Possibility to determine a maximum date/time
- Possibility to choose a default Date/Time
- Choice of the hour increments: free, 5, 15 or 30 minutes
- Customization of the date/time format
- Redirection sequence
- Popup type: small, large or full screen
See the article: Capture a date
L. Multiple Choice
When the Quick Replie is clicked, a popup window will open and display the different choices to be checked as well as a Validate button.
There is no limit to the number of choices or to the number of characters of the choices.
Each choice is associated with a different variable that will take the value 1 if it is checked or 0 if it is not.
The parameters of this action are :
- Text displayed in the title of the popup
- Button color
- Minimum number of choices the user will have to make
- Maximum number of choices the user will have to make
- The choices and their variables
- Redirection sequence
- Popup type: small, large or full screen
See the article: The multiple choice list (Chatbot Web)
2. Options
A – By clicking on the “A/B +” icon, you can rotate different versions of your feature using A/B Testing.
See the article: A/B Testing and Machine Learning
B – You can leave a comment to your collaborators about this feature by clicking on the icon (see below).
See the article: Add Comments
C – By clicking on the “?” », the online help will open on the article corresponding to this feature.
D – You can duplicate, delete or move this feature using the icons that appear on hover.
