Add Quick Replies (Messenger)

Quick Replies in your chatbot Messenger.

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1. Use

There are two different ways to create Quick Replies.

The first is to add this feature directly by clicking on the “Quick Replies” icon found among the other features. (See below).

The second way is to create a text and then transform this text into Quick Replies.

In the end you will have the same result:

The Quick Replies feature always consists of text (limited to 640 characters) anda maximum of eleven Quick Replies.

If you have more than 11 choices, we recommend that you use a Choice List.

The main difference with buttons, besides the number, is that once the user clicks on a Quick Replie, it becomes their message and all other choices disappear.

To set up a button, click on ” + Add Quick Replies “.

You can then name the Quick Replie (20 characters max).

You can also associate a picture with each replie.

This will appear at the beginning of the Quick Replie as an icon.

Then, you will have the possibility to choose the type of action that the chatbot will perform when the user clicks the Quick Replies.

A. Redirection

This will redirect your users to another sequence.

See the article : Add a redirection

B. User input

This action allows the chatbot to save a value for a given variable when the user clicks the Quick Replie.
This is very useful to keep track of your users’ choices.
See the following article: All about {{…}} variables

The parameters of this action are :

  • Name of the variable
  • Value of the variable
  • Redirection sequence

See the article : User input

C. Subscription to notifications

By clicking on this Quick Replie, the user subscribes and therefore authorizes the chatbot to send him notifications.

See the article: Subscribe to Messenger’s Push Notifications

D. Unsubscribing from notifications

By clicking on this Quick Replie, the user unsubscribes from chatbot notifications.

See the article: Opt out of Push Notifications

2. Options

A – En cliquant sur l’icône « + », vous pouvez mettre en rotation différentes versions de cette fonctionnalité en utilisant l’A/B Testing.
Voir l’article : A/B Testing et Machine Learning et le Webinar : Un chatbot plus performant grâce à l’AB Testing

B – Vous pouvez laissez un commentaire à vos collaborateurs à propos de cette fonctionnalité en cliquant sur l’icône (voir ci-dessous).
Voir l’article : Ajouter des Commentaires

C – En cliquant sur l’icône « ? », l’aide en ligne s’ouvrira sur l’article correspondant à cette fonctionnalité.

D – Vous pouvez dupliquer, supprimer ou déplacer cette fonctionnalité en utilisant les icônes qui apparaissent au survol.

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