Turn your FAQ into an intelligent conversational agent
Un chatbot propulsé par l'IA, capable de comprendre les questions de vos utilisateurs, de fournir des réponses instantanées et de guider chaque demande — sans navigation complexe. Tous les jours, sur tous vos canaux.
The leading brands trust Botnation to roll out their conversational agents
Designed to respond quickly with the information expected by the user
Le module Support client s’adresse aux entreprises B2C et B2B qui souhaitent automatiser les demandes récurrentes, fluidifier la prise en charge et offrir une expérience support cohérente sur tous les canaux.
Instantly respond to frequently asked questions
Provide immediate answers to frequently asked questions, without making the user search through complex pages or menus.
Reduce repetitive support requests
Automate Level 1 responses to reduce customer support workload and limit unnecessary tickets.
Improve the user experience
Offer a simple and natural conversational assistance experience tailored to current uses.
Enhance your existing content
Make the most of your FAQs, documentation and help articles with AI, without having to recreate them.
Features designed for a new generation of FAQs
The intelligent FAQ module integrates with your digital journeys to automate access to information across all your touchpoints.
NATURAL LANGUAGE UNDERSTANDING
Answers, even when the question is unclear
The AI agent interprets questions as they are asked, without relying on exact keywords.
• Open-ended questions
• Reformulations taken into account
• Error tolerance
INTEGRATION OF YOUR EXISTING CONTENT
Your knowledge base, made conversational
The AI agent draws on:
• FAQs
• Help articles
• Product documentation
• Internal procedures
The answers are always aligned with your official content.
DIDIER AUBERT
Founder & Director AutoEasy
Botnation is my competitive advantage.
I have internalized all the knowledge of our entire management team (founders, network coordinators, network assistants, etc.) and made it available 24/7 in an AI chatbot. The management team saves valuable time to focus more on higher value-added tasks! The AI Agent answers 80% of recurring questions from our franchisees, which has allowed us to significantly reduce emails and phone calls.
MULTICHANNEL FAQ
An FAQ accessible anywhere
Deploy your intelligent FAQ on:
• Website
• Live chat
• WhatsApp
• Social media
• Intranet or internal tools
Information is available wherever the user needs it.
CLIMBING UP TO A HUMAN WHEN NECESSARY
When the FAQ is not enough
If the question goes beyond the scope of the FAQ, the AI agent can:
• Rephrase the request
• Suggest transferring to support
• Hand over to a human agent
Without interrupting the experience.
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Connect Botnation
to your tools, channels and data.
From WhatsApp to Shopify, HubSpot to Meta, Botnation synchronizes your customer interactions and marketing campaigns.
Discover more client cases
SNCF
The agent with 23 million messages that centralizes fares, services, and assistance for regional travelers
AutoEasy
How AutoEasy automated network support and streamlined communication with its franchisees
Essentiel Patrimoine & Viager
A conversational agent to qualify prospects in a highly human-centered market
Les Bains d'Alia
How Les Bains d'Alia digitised customer relations without losing the human touch with an AI chatbot
Advivo
How Advivo absorbs up to 3,000 discussions with its tenants every month thanks to a conversational agent
Fraisiers de France
How Fraisiers de France structured its e-commerce growth using a conversational agent
Monks Paris agency for MINI
MINI has deployed a conversational agent to engage its users and provide a seamless experience on social media.
Questions les plus fréquentes sur le chatbot support client
How does an intelligent FAQ differ from a traditional FAQ?
A traditional FAQ is static. An intelligent FAQ understands questions in natural language and responds in a conversational manner.
Should all existing content be recreated?
Yes. Responses can be continuously adjusted and enriched.
Can the FAQ evolve over time?
Oui. Les réponses peuvent être ajustées et enrichies en continu.
See all questions
Peut-on transférer vers le support client ?
Yes. If the FAQ is not sufficient, the conversation can be escalated to a human agent.
Does the FAQ work across multiple channels?
Yes. It can be deployed on the web, messaging, live chat, or internal tools.
Are technical skills required to deploy it?
No. Deployment is done without code, without development.
Is this compliant with the GDPR?
Yes. Botnation complies with the GDPR and secures the data used.
