Chatbot Mairie: offer a digital agent for the citizens of your town hall or local authority
Answer constituents 24 hours a day, reduce your switchboard's workload and automate the most frequent requests, without mobilizing your teams.
The leading brands trust Botnation to roll out their conversational agents
Town halls overwhelmed by repetitive requests
Respond to constituents 24 hours a day, automate frequent requests and reduce pressure on your teams
Timetables, procedures, town planning, events… your agents answer the same questions dozens of times a day.
Town halls are faced with a growing volume of citizen requests: opening hours, administrative procedures, civil status, town planning, waste collection, local events…
Your agents spend precious time answering the same questions, to the detriment of higher value-added missions.
With Botnation, create an intelligent municipal chatbot that can be deployed on your website in just a few clicks, and offer your constituents an instant response, at any time.
The benefits of a conversational agent for a town hall
Why local authorities choose to deploy a chatbot for their residents
Always available
Your constituents get an immediate response, even outside business hours. Less frustration, more satisfaction.
Rapid deployment
The chatbot is up and running in just a few days. Import your existing FAQs, customize the answers, and it's online.
RGPD and data sovereignty
Botnation is a French solution, hosted in France. Your data and those of your constituents are protected.
Zero technical skills required
Our no-code editor enables any agent to create, modify and update the chatbot independently. No need for operational intervention by the IT department.
Everything your town hall needs to respond to constituents, in a single tool
Botnation gives you the keys to creating, deploying and managing your municipal chatbot, without any technical skills.
No-code editor: create your chatbot in just a few clicks
Build your conversation scenarios visually, without a single line of code. Add, modify and test in real time, with total autonomy.
No need for a developer or an IT budget. Botnation’s visual editor lets you build your conversation scenarios by drag-and-drop, test each path in real time and update content at any time.
For example, when timetables change, a new procedure becomes available or an event needs to be communicated: your agents retain full autonomy to update the experience and information.
A conversational AI agent that really understands your constituents
The routes are designed to avoid any unwanted interpretations and comply with your legal requirements.
Citizens don’t always formulate their questions precisely.
Thanks to natural language processing, the Botnation chatbot understands the intention behind each message (even with spelling mistakes or approximate wording) and automatically directs you to the right answer or the right person.
Less frustration, more efficiency.
VINCENT RUSSO
Project Manager, Human Resources Department
The chatbot makes it much easier to find a wide range of information on the department's intranet, day or night.
It reduces the number of emails and phone calls HR staff receive. All of this helps make everyone's job easier.
Multi-channel integration to be present where your citizens are
Deploy the agent on your website, WhatsApp, social media, SMS, or internal tools, depending on your targets.
Your town hall’s chatbot isn’t limited to your website. Deploy it in just a few clicks on Facebook Messenger or WhatsApp to reach your constituents where they already are.
All channels are managed from a single interface, with no need for multiple tools or settings.
Control and continuously improve by tracking usage statistics
Track questions asked, identify uncovered topics and improve your scenarios with real-time conversation data.
Every conversation is a source of information. The Botnation dashboard lets you track the volume of messages exchanged, requests processed, identify unanswered questions and spot emerging topics.
In this way, you can gradually enrich your chatbot and guarantee an ever more relevant experience for your constituents.
Other industries
An intuitive, eco-friendly, scalable, and no-code platform powered by 14 proprietary algorithms that work for you.
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The agent with 23 million messages that centralizes fares, services, and assistance for regional travelers
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Monks Paris agency for MINI
MINI has deployed a conversational agent to engage its users and provide a seamless experience on social media.
Highly recommended by teams who use Botnation on a daily basis
Verified reviews shared by our customers, to help you make confident decisions.
Richard
An extremely reliable platform that will help you. The easiest way to create and learn more about Facebook Messenger chatbots.
Marion
I have been a Botnation customer for several years and highly recommend them!
I have tested several other platforms. This one is by far the simplest, most intuitive, most accessible, and yet the most comprehensive. Customer service is extremely responsive. They help you out, advise you, and respond very quickly. In summary, a top-notch platform and a top-notch team: if you're looking to create a robot, you've found the ideal tool!
Anaïs
Excellent AI agent solution that I have been working with for two years. I highly recommend it.
Cédric
Simple and effective
I was able to get to grips with this tool quickly. On the very day I signed up, I managed to get a working chatbot online 🙂
Éric
French, GDPR compliant, and meets my needs
I tested other platforms, and this one is the best suited to my needs. I wanted a chatbot on my website, and I wanted to be sure that my data was in good hands. They are French and GDPR compliant. That was a deciding factor when choosing a provider. The interface is simple and practical. Nothing to complain about.
Khadija
I recommend it 100%!
It was the first time I had managed a chatbot on my own, and honestly, I couldn't have asked for anything better! The tool is extremely intuitive and effective, and above all, the team is top-notch. My chatbot is running smoothly now, and that changes everything!
Jean-Baptiste
User friendly
User-friendly, intuitive, a well-structured dashboard, a gentle learning curve... In short, Botnation offers a polished tool for hassle-free bot creation and development.
William
Delighted with my experience with Botnation
The various stakeholders are competent and responsive. Excellent interpersonal skills. I highly recommend it.
Loïc
Good agency - responsive, close to its customers, based in France
Cyprien
Excellent tool
An excellent tool that requires no coding knowledge and has responsive and knowledgeable customer service!
Paul
Excellent platform and great team!
Frequently asked questions about offering a chatbot for your town hall
Is a chatbot suitable for all sizes of town hall?
Yes, whether you’re a commune of 2,000 inhabitants or a metropolis, a chatbot brings immediate value. In small town halls with limited staff, it’s particularly useful: it absorbs repetitive requests and frees up agents for physical reception and complex files. In large metropolises, it provides a comprehensive response to all types of service for all citizens.
What procedures can be automated with a municipal chatbot?
There are many possible uses: providing information on service opening times, directing users to online forms (civil status, town planning, school enrolment), providing information on waste collection days, communicating on local events or redirecting road reports to the right service. As a general rule, anything that answers a frequent and predictable question can be automated.
Can the chatbot replace the town hall phone number?
No, and that’s not its role. The chatbot handles simple, repetitive requests, those that saturate your switchboard. For complex, sensitive situations, or those requiring human intervention, it directs the customer to the right contact or service. It complements your teams, not replaces them.
See all questions
How do I update the chatbot's information?
It’s very simple, and requires no technical skills. If schedules change, a new procedure becomes available or a municipal by-law is published, any authorized agent can modify the content in a matter of minutes. No need to use an external service provider.
Is the chatbot accessible to people who are not very comfortable with digital technology?
Yes, the conversational interface is intuitive by nature: the constituent asks his question in natural language, just as he would at the counter. No complex forms, no menus to navigate. For the most digitally illiterate members of the public, the chatbot can also suggest a telephone call back, or provide information on reception hours.
Does the solution meet public service requirements?
Botnation is a French solution, hosted in France, RGPD compliant. Citizen data is not used for commercial purposes. The solution is also compatible with digital accessibility obligations (RGAA) and can be integrated with sites developed under the main CMS used by local authorities (WordPress, Drupal, Typo3…).
Do I need technical skills to create a chatbot?
No. The Botnation editor is 100% no-code. Your teams can create and modify the chatbot without a single line of code.
Is the chatbot RGPD compliant?
Yes. Botnation is a French solution, hosted in France, RGPD compliant.
How long does it take to deploy a chatbot?
It only takes a few days to get the first version up and running. You can then enhance it on an ongoing basis.