Measure and improve customer satisfaction with an AI chatbot
An AI agent capable of collecting immediate customer feedback, continuously analysing satisfaction levels and transforming each piece of feedback into a lever for improvement — across all your channels.
The leading brands trust Botnation to roll out their conversational agents
A chatbot designed to listen to your customers and gather their expectations
The Customer Satisfaction module is designed for B2C and B2B companies that want to measure satisfaction in a simple, conversational and actionable way, without having to use multiple tools or cumbersome surveys.
Collect feedback at the right time
Survey your customers immediately after an interaction, purchase, or key event, when the experience is still fresh in their minds.
Increase response rates
Replace lengthy forms with short, natural conversations that are more engaging for users.
Quickly identify points of friction
Identify irritants, misunderstandings or dissatisfaction as soon as they arise, before they impact customer relations.
Turning feedback into concrete actions
Centralise and analyse feedback to improve your customer journeys, offerings and processes.
Features designed for actionable customer satisfaction
The Customer Satisfaction Agent enables you to measure the experience, analyse feedback and continuously improve customer relations.
CONVERSATIONAL QUESTIONNAIRES
Simple, natural and engaging surveys
The AI agent asks questions in a conversational manner, making it easier for the customer to respond and reducing the effort required.
AUTOMATIC TRIGGERING OF INVESTIGATIONS
Capture the right feedback at the right time
Questionnaires can be sent automatically after a purchase, interaction with support, delivery, or any other key event.
GUILLAUME GILLOT
Marketing & Communication Manager, SNCF Voyageurs TER Val-de-Loire
The agent developed with Botnation allows us to assist travelers at any time, with all their everyday concerns.
This represents a real improvement in responsiveness and accessibility for users of the TER Centre-Val de Loire network.
MEASURING SATISFACTION INDICATORS
Monitor your indicators continuously
Collect and track indicators such as overall satisfaction, NPS, or customised scores based on your objectives.
ALERTS AND TARGETED ACTIONS
Take immediate action on dissatisfaction
Negative feedback can trigger alerts or automatic actions to quickly re-establish contact with the customer concerned.
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Connect Botnation
to your tools, channels and data.
From WhatsApp to Shopify, HubSpot to Meta, Botnation synchronizes your customer interactions and marketing campaigns.
Discover more client cases
SNCF
The agent with 23 million messages that centralizes fares, services, and assistance for regional travelers
AutoEasy
How AutoEasy automated network support and streamlined communication with its franchisees
Essentiel Patrimoine & Viager
A conversational agent to qualify prospects in a highly human-centered market
Les Bains d'Alia
How Les Bains d'Alia digitised customer relations without losing the human touch with an AI chatbot
Advivo
How Advivo absorbs up to 3,000 discussions with its tenants every month thanks to a conversational agent
Fraisiers de France
How Fraisiers de France structured its e-commerce growth using a conversational agent
Monks Paris agency for MINI
MINI has deployed a conversational agent to engage its users and provide a seamless experience on social media.
Frequently asked questions about the customer satisfaction chatbot
What is the difference between this and a traditional questionnaire?
Conversational questionnaires are more engaging, easier to complete, and generate higher response rates.
Can questions be customised?
Yes. The questionnaires are fully customisable according to your objectives and background.
Can surveys be automated?
Yes. Shipments can be triggered automatically based on defined events.
See all questions
Can open-ended responses be analysed?
Yes. It can be deployed on the web, messaging services, social networks and SMS.
Can satisfaction be measured across multiple channels?
Yes. The module is multi-channel and centralises all returns.
Is this compliant with the GDPR?
Yes. Botnation complies with the GDPR and guarantees the security of the data collected.
