Automate your customer support with an AI-powered chatbot
An AI agent capable of instantly responding to common queries, qualifying tickets, and escalating to a human when necessary — 24/7, across all your channels.
The leading brands trust Botnation to roll out their conversational agents
Designed for teams that want to respond better, at scale
The Customer Support module is designed for B2C and B2B companies that want to automate recurring requests, streamline support and offer a consistent support experience across all channels.
Respond instantly to customer enquiries
Provide immediate answers to frequently asked questions, without waiting times or queues.
Reducing the burden on human support
Automate Level 1 support to enable your teams to focus on complex cases.
Qualify requests before processing
Gather key information from the very first exchange in order to effectively guide each request.
Ensuring continuity between AI and humans
Ensure a smooth transition to a human agent, without interrupting the conversation.
Features designed for next-generation customer support
The Customer Support module integrates with your digital journeys to automate, qualify and manage customer relations.
SMART AND DYNAMIC FAQ
A conversational knowledge base
Your AI agent answers frequently asked questions in natural language, based on your existing content: FAQs, documentation, procedures, help articles.
• Answers always available
• Centralised updating
• Adaptation to the user context
QUALIFICATION AND ROUTING OF REQUESTS
Every request arrives at the right place
Before escalating an issue, AI collects essential information: type of problem, urgency, product concerned, customer history.
• Fewer back-and-forth exchanges
• Faster processing
• Improved team efficiency
GUILLAUME GILLOT
Marketing & Communication Manager, SNCF Voyageurs TER Val-de-Loire
The agent developed with Botnation allows us to assist travelers at any time, with all their everyday concerns.
This represents a real improvement in responsiveness and accessibility for users of the TER Centre-Val de Loire network.
HYBRID AI AND HUMAN LIVE CHAT
Automation without dehumanisation
AI handles simple requests and transfers the conversation to a human agent when the situation requires it.
• Continuity of conversation
• Context preserved
• Targeted human intervention
UNIFIED MULTICHANNEL SUPPORT
One AI agent, multiple points of contact
Deploy your customer support on:
• Website
• WhatsApp
• Social media (Facebook, Instagram, Messenger)
• SMS or Voice bot
All conversations are centralised in Botnation.
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Connect Botnation
to your tools, channels and data.
From WhatsApp to Shopify, HubSpot to Meta, Botnation synchronizes your customer interactions and marketing campaigns.
Discover more client cases
SNCF
The agent with 23 million messages that centralizes fares, services, and assistance for regional travelers
AutoEasy
How AutoEasy automated network support and streamlined communication with its franchisees
Essentiel Patrimoine & Viager
A conversational agent to qualify prospects in a highly human-centered market
Les Bains d'Alia
How Les Bains d'Alia digitised customer relations without losing the human touch with an AI chatbot
Advivo
How Advivo absorbs up to 3,000 discussions with its tenants every month thanks to a conversational agent
Fraisiers de France
How Fraisiers de France structured its e-commerce growth using a conversational agent
Monks Paris agency for MINI
MINI has deployed a conversational agent to engage its users and provide a seamless experience on social media.
Questions les plus fréquentes sur le chatbot support client
Can chatbots really replace human support?
Non. Botnation fonctionne en mode hybride : l’IA traite les demandes simples et les humains interviennent sur les cas complexes.
Can responses be customised for each customer?
Yes. The AI agent is available continuously, including outside of business hours.
Can responses be customised for each customer?
Yes. Responses can be tailored according to profile, history and context.
See all questions
Do agents retrieve the context of the conversation?
Yes. During an escalation, the human agent has access to the entire context.
Does the support work on multiple channels?
Oui. Le support client Botnation est multicanal et centralisé.
Are technical skills required to deploy it?
No. Deployment is done without code, with support if necessary.
Is this compliant with the GDPR and data security?
Yes. Botnation is designed to comply with the GDPR and secure customer data.
