Automate and personalise your customer relations with an AI conversational chatbot
An AI agent capable of supporting your customers over time, personalising every interaction and strengthening engagement — across all your channels.
The leading brands trust Botnation to roll out their conversational agents
Designed to create lasting relationships with committed customers
The Customer Relationship module is designed for B2C and B2B companies that want to structure, automate and personalise their customer interactions throughout the entire customer journey.
Delivering a consistent customer experience across all channels
Garantissez des réponses homogènes et contextualisées, quel que soit le point de contact utilisé par le client.
Personalise every interaction at scale
Tailor messages according to profile, history and context, without operational complexity.
Strengthening customer engagement and satisfaction
Turn every interaction into an opportunity to create value and trust.
Reducing the operational workload of teams
Automate recurring interactions while allowing humans to focus on key moments.
Features designed for engaged customer relationships
The Customer Relationship module enables you to orchestrate personalised, continuous conversations across all your channels.
CUSTOMISING CONVERSATIONS
Every customer recognised, every exchange contextualised
The AI agent tailors its messages according to:
• The customer profile
• The interaction history
• The channel used
• The stage of the journey
MULTICHANNEL CUSTOMER RELATIONSHIPS
One experience, multiple touchpoints
Deploy your customer relations on: Website, WhatsApp, Social media (Facebook, Instagram, Messenger), SMS or Voice Bot. All conversations are centralised.
ERICK CIRAUD
Founder & CEO, Fraisiers de France
The conversational agent has become an indispensable complementary tool in our e-commerce business.
The agent operates autonomously and answers most of the questions that customers ask over the phone. This results in less frustration for customers, greater efficiency for teams, and continued business growth without the need to work harder.
NOTIFICATIONS AND PROACTIVE MESSAGES
Anticipate rather than endure requests
The Botnation AI agent does not just respond: it acts proactively. It can automatically send notifications, information messages, personalised follow-ups or targeted reminders, depending on the context and each user's journey.
LIVE HUMAN CHAT COMBINED WITH AN AI CHATBOT
When humans must intervene, without disruption
AI handles routine exchanges and transfers the conversation to a human agent when the situation requires it, along with all the relevant context.
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Connect Botnation
to your tools, channels and data.
From WhatsApp to Shopify, HubSpot to Meta, Botnation synchronizes your customer interactions and marketing campaigns.
Discover more client cases
SNCF
The agent with 23 million messages that centralizes fares, services, and assistance for regional travelers
AutoEasy
How AutoEasy automated network support and streamlined communication with its franchisees
Essentiel Patrimoine & Viager
A conversational agent to qualify prospects in a highly human-centered market
Les Bains d'Alia
How Les Bains d'Alia digitised customer relations without losing the human touch with an AI chatbot
Advivo
How Advivo absorbs up to 3,000 discussions with its tenants every month thanks to a conversational agent
Fraisiers de France
How Fraisiers de France structured its e-commerce growth using a conversational agent
Monks Paris agency for MINI
MINI has deployed a conversational agent to engage its users and provide a seamless experience on social media.
Questions les plus fréquentes sur le chatbot support client
What is the difference between customer support and customer relations?
Customer support responds to problems. Customer relations aims to support, inform and engage the customer over the long term.
Can customer relations be automated without compromising quality?
Yes. AI automates simple exchanges and personalises messages, while allowing humans to intervene at key moments.
Peut-on personnaliser les messages selon le client ?
Yes. Responses are tailored to the profile, background and context.
See all questions
Does customer relations operate across multiple channels?
Yes. The Customer Relationship module is multi-channel and centralised.
Can the teams resume the conversation?
Yes. Human agents can intervene at any time with the full context.
Are technical skills required to deploy it?
No. Deployment is done without code, with support if necessary.
Is this compliant with the GDPR?
Yes. Botnation complies with the GDPR and secures customer data.
