If you’re in the digital business, you’ve probably heard of Botnation or Botnation.ai. They’re really the same thing. It’s a French online platform that offers its customers the reference solution for creating chatbots. What’s special about this service provider is that it provides users with an easy yet effective system for creating Messenger bots. This means you can set up chatbots without having any knowledge of computer development or artificial intelligence. It should also be pointed out that the service offered by this assistance solution is multi-channel, which multiplies the customer’s possibilities. Please discover through this review, Botnation chatbots and their usefulness.
Botnation offers you different chatbot models
Botnation or Botnation.ai provides users with several online bot models. The diversity of chatbots is what makes them so easily adaptable to the needs of customers and businesses in particular. Thanks to this provider, for example, it is possible to create a Messenger bot and program it to collect leads, contact the user, manage customer service and conduct surveys. There’s also a type of chatbot that’s perfect for e-commerce.
What’s more, customers can create personalized bots. Imagine a chatbot in the image of your company or brand! The Botnation system comes with several features that are perfect for your chatbot. Customers can insert photos, videos and even orders when creating their Messenger bot. Message texts and responses can also be personalized. Not to mention that the platform gives you access for test use before finalizing the design. Now is the time to optimize your bot. As a user, customers can use the statistics dashboard and tracking technology offered by the chatbot platform. These features will enable your chatbot to better understand your customers’ behavior.
With Botnation, take advantage of a bot-human transfer function
In web chat, thanks to technological advances, users can choose to interact with (human) customer service. Online chatbots are not always programmed to provide answers that will always satisfy customers. In this case, the Messenger bot hands over directly to a human agent at the customer’s request. Generally speaking, all the user has to do is activate this handover functionality (during the chat) to get in touch with an interlocutor. This setting makes customer service very responsive, and makes your website’s chatbot even more effective.
Botnation gives you the opportunity to find a custom Bot
Thanks to this module from Botnation, you can consult all the keywords and expressions most frequently used in each web chat robot sequence. Having access to this database enables you to make modifications (removing or adding certain new words or expressions to the chat library). What’s more, the website features an algorithm whose job it is to identify phrases often used by customers, but which have no impact on the bot. In this way, the user can improve the quality of service provided by the Messenger online chatbot by optimizing responsiveness. Spelling mistakes are also handled by an algorithm to facilitate the processing of customer requests.
Access to a multi-channel system to enhance your marketing strategies
With Botnation, chatbot data can be exported automatically. To do this, the online chat agent can be linked to other applications such as Gmail, Google Sheets, Sendinblue and Mailchimp. There are also other connectors that can enhance the chatbot’s performance. These include IFTT and Zapier, which can connect to chatbots. This will simplify the process enormously. To communicate with your customers, the chatbot will be directly linked to these external services.
Create your chatbot at affordable rates
Botnation is an online chatbot solution that lets you set up a chat agent for free. This means you can create your own avatars, and even test them on thisconversational agent platform without a huge budget. And you can create an unlimited number of bots.
In addition, this solution offers a number of pay-as-you-go packages. The advantage of these packages is that they give you more options. Particularly in terms of performance. The rates applied depend on the number of users who have access to the account over a given period.
