Less well-known than the classic chatbot, the SMS chatbot is a highly practical artificial intelligence tool developed for e-commerce companies. It can be created on a multitude of simple platforms, including Botnation. Find out more about SMS chatbots and how to create one on Botnation.
What is an SMS chatbot?
Like the classic bot, the SMS chatbot is anartificial intelligence conversational tool programmed to hold a conversation with its user via SMS in the most natural language possible. It communicates in several languages through messages with its users, who are generally a company’s customers or prospects. It can be used for a variety of corporate purposes.
Examples of how SMS chatbots are used in business
Today, SMS chatbots can be put to many uses in a company. A few examples are given below.
Using SMS chatbots to communicate by text with offline customers
Despite the progress of the digital sector and the increasing use of applications, many people around the world are not connected to the Internet. Either by personal choice or for reasons of discretion. They do, however, have a cell phone through which they can exchange messages. A company with an SMS chatbot will therefore be able to hold conversations with them, by text message, just as it does with its internet-connected customers. This will enhance its customer service and improve theuser experience for its customers. In fact, an offline customer will be pleased to see that a special interest is being taken in him/her, and that he/she can also send messages to make requests at any time and receive answers from customer service.
Using SMS chatbots for effective promotions
Customers or service users are only part of a company’s customer base. That said, to run effective promotions and reach all customers, or users of a service, it’s important to find a way to reach customers who aren’t connected. This is precisely what the SMS chatbot is for.
Using chatbots to optimize customer service
Customer service, whether it’s generating message conversations with online or offline users, needs to show a certain dynamism. This is made possible by the SMS chatbot. It automatically handles customer message requests and provides a simple response. This optimizes customer service and enhances the user experience for service users.
What advantages does the SMS chatbot offer over the classic web chatbot?
SMS chatbots offer many advantages over traditional web chatbots for businesses. What are they?
- Accessibility: not everyone has a phone connected to the Internet, but everyone has a cell phone through which they can hold a message conversation. The SMS chat bot enables companies to make their customer service as accessible as possible to this type of customer.
- Autonomy: the SMS chat bot, capable of holding a conversation with its user by message, is a simple conversational robot. Unlike web chatbots, this tool doesn’t need to be associated with a website or messaging application to function.
- Cost : a message chat bot is not much more expensive than a web chat bot.
How to create an SMS chatbot with Botnation?
To create a sms chatbot on Botnation, you have two options. One is to create a chatbot with Sendinblue, the other without. Whichever option you choose, Botnation lets you build your chatbot in record time by following a few simple steps. These are detailed on the Botnation help platform. And if you encounter any difficulties, you can always ask your questions via the Botnation chat bot, which is available with guaranteed service day and night. In addition to bot support, to better understand how to create chatbots with Sendinblue and without Sendinblue, there is a range of training courses offered by Botnation that you can follow. These are divided into levels and will enable you to design a French, English, German or even Spanish chatbot in record time.
