The future clearly belongs to chatbots, so don’t delay in placing a chatbot on your site. It’s an ideal way to respond to customers quickly and understand their requests, showing them a good image of your company and proving that you’ll do your best to satisfy them.
Chatbots are widely used, an artificial intelligence to be acquired by all means. There are many ways that are paid, but in this article we’ll show you how to create a chatbot for free, follow us to understand all the steps.
How to create a chatbot for free?
Just like Siri or Google Assistant, the chatbot will respond automatically but intelligently to your customers. This technology has been around for several years and has helped many companies improve the quality of their service and reach as many potential customers as possible.
If you are interested in creating a free chatbot, we will show you the steps to follow to create one for free.
To create a free chatbot, the first step is to choose a good plugin. The list of available plugins is now long. However, not all of these devices are necessarily advisable.
Botnation is a chatbot service that works for you 24 hours a day, 7 days a week, even when your staff are away or on holiday. Simply configure it once when you first start using it, and you won’t need to reconfigure it again.
It is used by more than 500 companies. The advantage is that it converses intelligently and in a personalised manner, rather than sending automated, identical, and simplistic responses. It responds to your customers, but it can also provide support and book appointments, all while adding a human touch.
Botnation also allows you to have your first chatbot up and running in minutes, using a free template, and its administration panel is quite simple to use.
Once you have chosen a model, you need to move on to configuration, starting by setting up a mission for the chatbot, such as managing orders, answering customer questions, helping with candidate recruitment, etc.
It is best to give your chatbot a single task at first so as not to confuse it.
Next, you need to give the bot examples of conversation scenarios. For example, if its main task is to make appointments, it must learn to check availability on the calendar using connectors such as Zapier or Integromat, send reminders via message or notification, understand the subject of the appointment, etc.
To make your bot seem friendly, you will need to personalise it by giving it its own character, with a name, an avatar and a way of expressing itself that is appropriate for the work it does, whether formal or informal.
You can hire a designer to create a design that suits your field, because although we don’t often take it seriously, it’s the little details that matter.
After doing all this, you need to write the content of the conversations. For example, if you need to remind the customer about their appointment the day before, you would say: ‘Hello Mathilde, you have an appointment with Romain tomorrow at 2:15 pm. Have a nice day!’
Once the chatbot has been created for free, it needs to be tested to see if there are any gaps or issues that need to be addressed.
Tips and advice for a successful chatbot
Here are a few tips on how to create a successful chatbot:
- Personality is an important element, make sure the chatbot has character for a better interaction;
- Transparency is the key: don’t hide the presence of a robot. Customers interact better when they know they’re dealing with a robot;
- Choose clear, short sentences; if an explanation is needed and you have no other choice, use the learn more button;
- Plan other solutions, as the chatbot may not answer all questions. Choose an FAQ or e-mail correspondence or advisors.
