To create a chatbot, there are many platforms available today, one of the most popular of which is Botnation. It makes artificial intelligence available to everyone. Easy to use and accessible via the Internet, it enables you to create a chatbot in a quick and simple process that can be implemented even by people with no computer skills. Find out more here about the different stages involved in designing a chatbot on Botnation.
What is a chatbot?
To answer the question what is a chatbot, there are many answers. To be concise, the word chatbot is a contraction of the words “chat” and “bot”, meaning “virtual discussion” and “robot” respectively.
On this basis, a simple definition of a chatbot is: a tool whose function is to converse with users of a web service. In other words, chatbots are tools programmed to converse in natural language with users of a web service.
What are the steps involved in creating a chatbot on Botnation?
There are two simple steps to building a chatbot on the BotnationAI platform. The first is connecting to the Botnation AI platform, and the second is actually building the chatbot.
Connecting to Botnation, the starting point
The first step in creating a chatbot on Botnation is the connection phase (to the Botnation platform). To do so, simply access Botnation’s home web interface and click on “Free Start-Connection” at the far right of the displayed menu.
In response to your request, you’ll then be asked to choose the account (Facebook, mail, Google) with which you’d like to connect, fill in your address, then authenticate it with a code that will be sent to you. After all this, you’ll be asked a series of questions by a Botnation chat bot. Your answers to these questions will finalize your connection.
Building the chatbot
Once you’ve logged on to the French artificial intelligence platform Botnation, and accessed your workspace, chatbot creation becomes child’s play. In fact, on this space, a Botnation chatbot guides you entirely through the creation of your chatbot. The only thing you have to do is follow his instructions, and customize the various components of your chatbot with your answers. At the end of this process, which takes no more than five minutes, you’ll have designed your chatbot.
Why should a company have a chatbot?
The chatbot is a tool with many advantages for a company. What are the most important?
- Boost a company’s customer service with chatbots: these virtual agents provide quick answers to requests from a company’s customers or users of a service.
- Stay close to your customers with chatbots: companies equipped with chatbots develop a close relationship with their customers, and a relationship of trust is more easily established.
- Giving customers appointments easily with chatbots: it’s easier for a customer or user of an online service to book an appointment when companies have a chatbot at their disposal.
- Building customer loyalty with chatbots: when customers receive immediate answers to their queries, they’re satisfied. Better still, they feel valued. After that, it’s easier to build loyalty.
- Make it easier to market your products with chatbots: a chat bot is a piece of software that can also enable a user or customer to acquire a service.
- Facilitate the management of complaints: chatbots enable companies to better manage customer complaints.
Website and chatbot: what’s the best way to communicate?
Both the website and the chatbot are conversational channels that companies use to communicate with their customers. Both are interesting. However, the chatbot is proving to be the better conversational medium. In fact, chatbots are software designed to adapt to their user. This makes them easier to use. With websites, however, it’s exactly the opposite. It’s up to the user to adapt to the site’s constraints. What’s more, with a website, responses are not given immediately to customer requests.
