The chatbot, available 24/7, answers HR questions from employees in the Var department

5 000

staff members at the Var Departmental Council

150K

messages exchanged since the launch

3 700

active users

DÉPARTEMENT DU VAR'S CONTEXT

An HR department serving 5,000 public service employees

The Var Departmental Council is a local government body with approximately 5,000 employees spread throughout the department. Like any large public organization, the Human Resources Department handles a significant volume of daily inquiries.
These inquiries often concern recurring issues related to employees’ professional lives:

• leave entitlements and absences
• part-time work arrangements
• career progression and competitive exams
• compensation schemes (RIFSEEP)
• procedures related to workplace accidents or sick leave
• retirement planning

Employees did not always know where to find the information on the intranet and frequently had to contact HR teams for answers that were available but difficult to access.

CHALLENGE

Facilitate access to HR information without overburdening teams

The Var Department faced a twofold challenge: making HR information accessible to all employees at any time, while reducing the workload on the HR and Social Security teams.

The objectives were clear:

• Provide immediate answers to the most frequently asked questions • Guide employees through their procedures, day and night
• Reduce inquiries via email and phone
• Free up time for HR teams to handle complex cases

The local government was looking for a sustainable solution capable of evolving with regulations and being continuously enhanced.

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SOLUTION

A conversational HR assistant, available 24/7 on the intranet

The Var Department has partnered with Botnation to launch a chatbot accessible directly from its intranet, designed to assist staff with their day-to-day HR questions.

The bot was developed through a collaboration between the HR Department and the Digital Solutions Department (DSN), based on the most frequently asked questions, which were grouped by topic.

In addition to answering common questions, the agent offers guided tours tailored to the most important situations in an agent’s career:

New Employee path
Pregnancy path
Sick Leave Process path
Workplace Accident Process path
Part-time program path
Competition course
Retirement planning path
Internal career path

The chatbot also covers specialized topics such as RIFSEEP, employee elections, social programs, and support for employees with disabilities.

Continuously updated to reflect changes in regulations, the system has established itself as a go-to tool within the Var administration.

Deploy your conversational agent

VINCENT RUSSO

Project Manager, Human Resources Department

The chatbot makes it much easier to find a wide range of information on the department's intranet, day or night.

It reduces the number of emails and phone calls HR staff receive. All of this helps make everyone's job easier.

Book a demo

Try for free

RESULTS

A tool that has become indispensable for agents in the Var region

With the implementation of the chatbot, Banque de Polynésie is now able to offer a modernized and more accessible customer experience.

Instant access to HR information

Employees get clear answers to their questions in seconds, without having to wait for an HR representative to become available. Whether it’s about leave entitlements, career paths, or administrative procedures, the information is available around the clock, even outside of HR office hours.

HR teams refocused on what matters most

By handling frequently asked questions, the chatbot has significantly reduced the volume of email and phone inquiries. HR teams can now focus their time on complex issues and providing personalized support to employees.

Des parcours guidés pour les moments clés de la carrière

Beyond FAQs, the bot guides employees step by step through the most significant events in their professional lives: pregnancy, workplace accidents, retirement, and job transfers. This level of service is rarely achieved by a self-service HR tool.

A living AI agent that is continuously updated

Depuis son lancement, l'agent évolue constamment. Chaque changement réglementaire, chaque nouveau besoin identifié est intégré dans la base de connaissances. Le pic de questions sans réponse lors de la mise en place du RIFSEEP a lui-même servi à enrichir le bot pour les années suivantes.