These days, it’s not uncommon to find yourself chatting to and enquiring from a chatbot. Indeed, websites are using them as an extension of customer service. If you’ve created a site using WordPress and are wondering about the value of such a tool, keep reading this article. We’ll tell you why you should consider installing a free chatbot on WordPress.
How do I use a chatbot on WordPress?
WordPress is a very popular website creation tool. It allows you to manage content with ease. Among its many advantages is the ease with which you can integrate a chatbot into the site you’ve created, as well as the simplicity of configuring and installing it. There’s a chatbot plugin available on WordPress for Botnation. It features advanced functionalities.
To use a chatbot on WordPress, you need to start by choosing the Botnation plugin from the official WordPress store. Log in to your admin panel. From there, go to the extensions tab, click on “add” and enter the name of the Botnation plugin. All that’s left to do is click “install” and you’re ready to go.
Now all you have to do is configure it. With Botnation, the chatbot lets you define the chatbot steps, without you having to write a single line of code, and offers to create a completely customized bot for you. When you choose the plugin, be sure to read the configuration steps before you start, but it’s very easy to install.
How do I use a chatbot on WordPress?
WordPress is a system that lets you create websites, and it’s also possible to set up a chatbot for WooCommerce, the WordPress ecommerce extension. It also provides you with the tools to manage and develop your site. Among these tools are chatbots. Some people don’t see the need for them, yet they’re increasingly present on the web. It’s becoming rare to log on to a site and not see a chat bubble open up to invite you to a discussion.
We’ve listed some of the advantages of chatbots below:
- Provide H24 customer service;
- improve customer/company relations;
- reduce the flow of questions to customer support.
Indeed, the main purpose of a chatbot is to answer customers’ basic, repetitive questions, so that the staff in charge of customer service can deal with the more insidious and complex ones. It’s a communication tool that can guide customers at any time of the day or night, offering them valuable information on how the site works, or on the brand and its products.
What are the disadvantages of chatbots on WordPress?
Although the chatbot is presented as the miracle tool to complement the customer support team, it’s obviously not perfect. First of all, it’s a fairly basic version of a robot, providing predefined answers to predictable questions. The artificial intelligence that underpins this system, although it contains several notions of learning and machine learning, which should over time make the bot evolve, does not, for the moment, allow effective adaptation to new questions. Indeed, if you confront the bot with a question that isn’t in its database, it will probably try to refer you to what it considers to be the most similar question to yours, using keywords. Some will simply indicate their inability to answer you.
In conclusion, if you have a website and want to make it more lively with good interactivity, it might be a good idea to set up a chatbot. Thanks to WordPress, which offers a large number of them, you’ll quickly find the ideal chatbot for your site.
