Deploy your multi-platform AI agent & chatbot in 5 minutes.
Leverage a multi-channel solution powered by AI, connected, and ready to scale with your own data. You choose. We support you.
Botnation, conversational agents powered by in-house AI for everyone since 2016
Technology developed in-house, completely independent of GAFAM services and GDPR compliant: all data remains hosted on our platform, under French and European jurisdiction.
Much more than a chatbot. Conversational agents powered by artificial intelligence.
Proprietary & contextual AI
Natural language understanding, dynamic response generation, learning from your data.
Performance marketing-oriented
Optimized for conversion, lead generation, and customer satisfaction.
No-code, full-custom
Create your conversational workflows using drag-and-drop, test them, and deploy them without code.
Self-service or assisted
Get started on your own in 10 minutes or deploy a customized project with our AI experts.
Multi-channel & integrated
Web, social media, WhatsApp, SMS, voice: your AI agent communicates where your customers are.
Deploy your conversational agent
Deploy your conversational agent
Deploy your conversational agent
GUILLAUME GILLOT
Marketing & Communication Manager, SNCF Voyageurs TER Val-de-Loire
The agent developed with Botnation allows us to assist travelers at any time, with all their everyday concerns.
This represents a real improvement in responsiveness and accessibility for users of the TER Centre-Val de Loire network.
Choose the offer that suits you best
From websites to WhatsApp, Facebook Messenger, SMS, or even voice interfaces—Botnation lets you engage your users across all key channels. Build once, publish everywhere, and deliver a seamless end-to-end experience.
Self-Service Offer
Create and manage your agent yourself, independently, with our intuitive platform.
Dedicated Offer
Our experts design, optimize, and manage your agent to maximize your results.
Chatbots ready
for all your needs
From lead generation to customer service, discover how our conversational agents simplify your organization and increase customer engagement.
LEAD GENERATION
Convert more visitors into qualified leads
Captez, filtrez et priorisez automatiquement les leads. Votre agent IA engage vos visiteurs, qualifie les besoins, collecte les informations clés et envoie les leads directement dans votre CRM — 24/7.
E-COMMERCE
Boost your online sales — without friction
Recommendations, cross-selling, shopping cart, and assisted conversion. Your AI agent advises, reassures, and guides your customers toward making a purchase. The result: higher conversion rates, larger average shopping carts, and fewer abandoned carts.
CLIENT SUPPORT
Resolve 80% of requests automatically
Instant, accurate, and always available support. Your AI agent answers questions, handles repetitive requests, and only escalates when necessary—for faster, more cost-effective support.
HUMAN RESOURCES
Create meaningful interactions — at every stage of the journey
Guide, inform, engage, and retain your customers. Your AI agent personalizes the experience and improves satisfaction, from onboarding to retention—across all your channels.
One platform,
multiple uses
AFTER-SALE FAQ
The agent with 23 million messages that centralizes fares, services, and assistance for regional travelers
How can clear, instant, and local information be provided to millions of passengers who use regional trains every day? This is the challenge taken up by SNCF TER, which provides daily transportation in dozens of French regions.
FRANCHISE
AutoEasy: a virtual assistant that answers 80% of franchisees’ questions
How can you bring together all the knowledge of a franchise, maintain contact with dozens of franchisees spread across France, without overburdening the head office teams?
CLIENT RELATIONSHIP
How Fraisiers de France structured its e-commerce growth using a conversational agent
Discover how Fraisiers de France absorbed 20% growth without increasing workload or compromising customer experience.
LEAD GENERATION
Humanising digital acquisition for better conversion: feedback from Essentiel Patrimoine
A conversational agent to qualify lifetime leads while respecting the human dimension of the journey.
Botnation Al is powered
by a proprietary engine.
This engine combines natural language processing (NLP), conversational logic, and supervised learning.
Botnation AI, serving marketing performance.
Our AI engine understands natural language, analyzes the context of each exchange, and continuously learns from your customer conversations.
A proprietary AI engine designed for marketing conversations.
Simply copy and paste the script. The agent connects directly to your website, WhatsApp, Messenger, or any other platform.
AI powered by your brand data
Follow conversations, collect leads, and continuously optimize your chatbot to boost your performance.
Connect Botnation
to your tools, channels and data.
From WhatsApp to Shopify, HubSpot to Meta, Botnation synchronizes your customer interactions and marketing campaigns.
Frequently asked questions
What is a chatbot? Definition
A chatbot is a chat robot programmed to converse with a human in an automated manner via a chat.
Chatbots are very common on the internet, and it’s almost certain that you’ve already encountered one without knowing it! It is software programmed to hold a conversation with a human. This discussion can be written or oral, giving the user the impression of interacting with another individual.
If you’ve ever seen a small chat box pop up when you open a website, asking “How can I help you?”, then you’ve encountered a chatbot!
When used more extensively, the conversational agent combines artificial intelligence (AI) and natural language processing (NLP or TLN). It is then more powerful, but also more demanding in terms of server resources.
Here again, you’ve already encountered them: Apple’s Siri and Amazon’s Alexa are nothing more than voice chatbots! ChatGPT and Google Bard are text chatbots! Botnation chatbots are marketing chatbots designed to meet your business needs!
For the record, the first chatbot ever created was the ELIZA robot, developed by Joseph Weizenbaum between 1964 and 1966.
What are the benefits of a chatbot for businesses?
Using a chatbot optimizes operational efficiency by responding instantly to user requests and avoiding overloading customer support. Questions asked by individuals are recorded, allowing companies to anticipate them and provide new answers on their website, for example. Tutorials, more detailed FAQs, or even guided tours can be added to make the customer’s visit easier!
But chatbots aren’t just useful for customer service: they can also help you increase sales by addressing barriers to purchase by answering your users’ questions 24/7.
A marketing chatbot can also help you capture more leads, as it is a dynamic alternative to traditional forms.
The chatbot can also suggest a similar product when someone searches for something that is no longer available. For commercial companies, this is an excellent way to optimize sales in just a few clicks!
Botnation chatbots are versatile. No matter what industry your business is in, you can easily create and configure a bot that is useful to your company.
How do I create a chatbot?
There are two main ways to create a chatbot:
1. Utilize the expertise of an agency that specializes in this field
You can use specialized chatbot creation agencies, such as Botnation.
Please note that there are several options available to you when choosing your Botnation package.
There is a free plan that allows you to configure and test your chatbot. You can easily set up your Botnation conversational agent yourself according to your needs, without having to code!
You can also entrust this task to one of our IT specialists if necessary. Whatever your chatbot configuration or development needs, please contact us!
2. Develop your own chatbot
You can also decide to program a chatbot yourself, without the help of an expert agency. With experienced developers, you will surely be able to create a simple chatbot in Python or PHP, for example. However, keep in mind that creating a high-performance chatbot is not an easy task. Developing your own chatbot can therefore be costly in terms of time and/or money.
At Botnation, we have been developing chatbots for years. Our teams of developers are experts in this specialized field. We can tailor our chatbots to your needs. We can also program a chatbot with custom features for you. Contact us now to find out more.
See all questions
How do chatbots work?
The simplest chatbots, such as those used for FAQs, operate on TLN or NLP processing, with very little machine learning (ML).
The responses provided are generated automatically and conventionally, and are primarily intended to assist and guide users in order to respond quickly to their requests. These chatbots can, for example, be programmed to detect trigger words in user input: order tracking, delivery, etc.
Predictive chatbots, better known as virtual or digital assistants, work by understanding TLN or NLP and ML.
This software performs an analysis in order to personalize its output, which then corresponds to the behavior and profiles of users. Over time, this virtual assistant can make recommendations and, for example, anticipate the individual’s future needs or requests.
What is the purpose of a chatbot?
The chatbot is useful for providing instant and accurate answers to users’ questions.
When internet users visit an e-commerce site and interact with this bot, customer support is freed up, phone lines are less busy, and responses are faster. It’s a computer program that makes everyone a winner!
For shy people who don’t always dare to contact certain platforms by email or phone, chatbots are also particularly appreciated rather than contacting customer service.
The information obtained by the chatbot can help customers place orders, which also serves the interests of the company.
What are the differents types of chatbots?
There are actually two types of chatbots. The first are known as simple or basic bots, which we often encounter on various websites. These generally work in the form of questions, like FAQs, where the answer we are looking for is displayed after checking several boxes.
Intelligent, or advanced, bots are more complex and incorporate NLP or TLN. The question asked by the user can be written or spoken, and the user will receive a written or spoken response from the software. Many people use this type of chatbot on a daily basis.
What are the benefits of a chatbot for users?
Coming across a chatbot is always helpful when we are a little lost on an app or website, or when we are looking for a specific product, etc.
Rather than leaving our screen to type our query elsewhere, this computer program responds immediately to our request and saves us time.
Because it responds dynamically, the chatbot also gives us the impression of interacting with a human being, which makes our internet browsing experience more enjoyable. The user experience is energized and improved.
The chatbot can be installed where your customers usually go:
On your website
On Facebook
On WhatsApp
This allows users to choose where they want to get information about your business. It creates a sense of closeness with your customers and their habits.
Customers or prospects can get answers to their questions instantly, without having to wait for a human representative to become available. This can quickly remove barriers to purchase.
According to a study conducted by Botnation, 59% of consumers appreciate being able to ask questions to a chatbot. 89% like getting quick answers to their questions.
The chatbot is therefore able to improve the customer experience. By having a successful customer relationship with your brand, the person will climb the customer satisfaction ladder, which can improve conversion rates and repeat purchases.
How much does it cost to create a chatbot?
With our turnkey SaaS chatbot creation solution, you can create your chatbot easily and at a low cost.
So there’s no need to pay thousands of euros to develop your chatbot! With our no-code interface, you can design your own robot independently, without any coding knowledge. And if you need help, we offer French-language support to answer your questions.
So there’s no need to pay thousands of euros to develop your chatbot! With our no-code interface, you can design your own robot independently, without any coding knowledge. And if you need help, we offer French-language support to answer your questions.
Nous proposons aussi une formation chatbot pour vous apprendre à créer votre robot conversationnel. Enfin, notre équipe de développeurs spécialisés est disponible pour se charger de la conception de votre chatbot Botnation si besoin.
If you want to develop your chatbot yourself, without using our SaaS subscription solution, it will generally cost between €5,000 and €30,000, or even more, depending on the features you need. These price ranges are indicative, as it is difficult to estimate the cost of developing your chatbot.
Can I try Botnation AI for free?
Yes, you can create a Botnation AI chatbot for free! You don’t even need to enter your credit card information.
You can take your time trying out our solution and creating your chatbot—it’s completely free and there’s no time limit. You only need to subscribe if you want to publish your chatbot online.
Do I need to know how to code to create a chatbot with Botnation AI?
No, you don’t need to know how to code to create a chatbot with our solution.
We work every day to offer you the simplest and most intuitive solution possible. Our online chatbot creation software is 100% no-code.
Do I need advanced technical skills to create a chatbot with Botnation AI?
No, it’s quick and easy to create a chatbot with Botnation AI.
We have done everything possible to simplify the process of creating a chatbot and spare you the technical complexities. We also offer online help and training if you need guidance.
Can a Botnation AI chatbot be supplemented with LiveChat?
Absolutely. A chatbot may not be able to respond to all requests.
In this case, to maintain the best possible user satisfaction, it is recommended to escalate to a human agent by giving the user the option to chat with a human.
This is done via live chat, directly in the Botnation AI chatbot.
Setting up this escalation from chatbot to live chat is very simple with us: you just need to click a button in your Botnation AI interface.
How can Botnation AI chatbots improve customer service and after-sales support?
Chatbots can improve customer service by providing instant answers to questions 24 hours a day, 7 days a week.
In addition, they can respond to numerous requests simultaneously, in all languages.
Chatbots are therefore a great step forward for customer service, both for users and businesses.
Answers to frequently asked questions and requests can be easily automated, as can the resolution of common problems.
How can a Botnation AI chatbot help to better qualify and convert leads?
Your chatbot can be optimized to collect qualified leads. Being more interactive and fun than a traditional form, chatbots can help you better qualify leads. Prospects may be more inclined to spend time responding to a chatbot.
Specific questions can be asked to identify hot prospects. Captured leads can then be automatically sent to your CRM. You can also schedule meetings with leads automatically, as the chatbot syncs with your calendar.
The chatbot can also facilitate conversions by offering products for purchase directly within the bot. Customers can then pay within the chatbot.
Can I connect my Botnation AI chatbot to my CRM, HRIS, or ticketing tool?
Yes, you can connect your Botnation chatbot to hundreds of tools and APIs via webhooks or tools like Zapier.
You can therefore connect your chatbot to your favorite CRM, emailing tool, HRIS, ticketing tool, and many other tools and software programs.
Is Botnation AI's chatbot omnichannel (Facebook Messenger, WhatsApp, Instagram, website, etc.)?
Yes, once you have created your bot via our no-code interface, you can publish your chatbot on all your platforms:
- Facebook Messenger
- WordPress
- Website
- Client area
- Intranet
Our chatbot solutions are therefore omnichannel. You create once, you publish everywhere.
How long does it take to create a chatbot with Botnation AI?
For an FAQ chatbot, all you need to do is provide a file with frequently asked questions and your best answers.
Pour un chatbot FAQ, tout ce que vous avez à faire, c’est fournir un fichier avec les questions fréquentes et vos meilleures réponses.
For a shopping assistant chatbot, a spreadsheet file with your products and their attributes (image, description, price, etc.).
Our technology, powered by generative artificial intelligence, understands user requests and responds with your most relevant answer or the best products.
It is therefore very quick and easy to create a Botnation AI chatbot.
What are the main use cases for chatbots?
Chatbots are widely used for:
- Automate internal business processes, particularly in HR (onboarding new employees, frequently asked questions, document access, leave requests, etc.) and IT (password management, reducing the number of open tickets, etc.).
- Improve customer service by automating responses to as many recurring questions and requests as possible (package tracking, delivery times, shipping costs, etc.) and directing users to the most relevant services.
- Enable users to perform simple tasks independently, guided by the virtual advisor (book an appointment, place an order, schedule a call with an advisor, etc.).
What is a chatbot with generative AI ?
A chatbot with generative AI is a chatbot powered by artificial intelligence (such as Chat GPT). These chatbots are much better at understanding context and can adapt their responses. This makes them much more versatile and effective tools.
Botnation AI chatbots are powered by generative artificial intelligence.
Why were chatbots created?
With the digitization of communication, messaging apps and social networks have grown in popularity. They capture a lot of traffic, including your customers, who want to interact with your brand in their favorite apps (Facebook Messenger, Instagram, WhatsApp).
Chatbots enable companies to manage a large number of simultaneous interactions at a lower cost. They have therefore gained popularity due to their ability to save companies time and money, while improving customer satisfaction.
What is the history of chatbots and how have they evolved?
Following Alan Turing’s work in the 1950s on intelligent machines (future computers), the first chatbots were created in the 1960s. ELIZA, created in 1966 by MIT, was one of the first chatbots. Although much more rudimentary than today’s chatbots, ELIZA was already able to detect questions and keywords in user requests.
Conversational agents were then gradually improved, but remained mainly confined to decision trees and keyword detection.
It wasn’t until the arrival of voice assistants in the 2010s (Siri, Google Assistant, Alexa) that the general public gained access to more advanced chatbots.
Finally, the greatest progress has been made thanks to the recent democratization (2022) of generative AI such as ChatGPT. These new technologies have greatly improved machines’ understanding of context and human language, making chatbots much more versatile.
