These days, it’s not uncommon to find yourself chatting and asking for information from a chatbot. Indeed, websites are using them as an extension of customer service. If you have created a site with WordPress and are wondering what the point of such a tool is, continue reading this article. We tell you why you should consider installing a chatbot on WordPress.
How to use a chatbot on WordPress?
WordPress is a very popular website creation tool. It allows to manage the content with ease. Among its many advantages, the simplicity with which it is possible to integrate a chatbot into the site created as well as that of its configuration and installation. There is a chatbot plugin available on WordPress for Botnation. It has advanced features.
In order to use a chatbot on WordPress, you need to start by choosing the Botnation plugin on the official WordPress store. You log in to your admin panel. From there, you go to the extensions tab, then click on “add” and enter the name of the Botnation plugin. All you have to do is click on “install” and you’re done.
Now all you have to do is configure it. With Botnation the chatbot lets you define the steps of the chatbot, without you having to write a single line of code and offers to create a completely customized bot for you. When you choose the plugin, read carefully the steps for its configuration, before you start but it is very easy to install.
How to use a chatbot on WordPress?
WordPress being a system allowing you to create websites, it is also possible for you to set up a chatbot for WooCommerce the ecommerce extension of WordPress, it also provided you with the tools to manage and evolve your site. Among these tools, we find chatbots. Some people don’t see the need for them, yet they are increasingly present on the web. It’s becoming rare to log on to a site and not see a chat bubble open to invite you to a discussion.
Below are some of the advantages of chatbots:
- Provide 24-hour customer service;
- Advance the customer/company relationship;
- alleviate the flow of questions to customer support.
Indeed, the main purpose of a chatbot is to answer the basic and repetitive questions of the customers so that the staff in charge of the customer service can deal with the more insidious and complex ones. It is therefore a communication tool that can guide customers at any time of the day or night, offering them valuable information on the operation of the site or on the brand and products.
What are the drawbacks of chatbots on WordPress?
Although the chatbot is presented as the miracle tool to complete the customer support team, it is obviously not perfect. First of all, it is a fairly basic version of a robot, which provides predefined answers to predictable questions. The artificial intelligence, which is at the base of this system, although it contains several notions of learning and machine learning, which should with time make the bot evolve, does not allow, for the moment, an effective adaptation to new questions. Indeed, if you confront the bot with a question that is not in its database, it will probably try to refer you to what it considers to be the most similar question to yours, using keywords. Some will simply indicate their inability to respond to you.
In conclusion, if you have a website and you want to make it more lively with a good interactivity, it can be wise to implement a chatbot. Thanks to WordPress, which offers a large number of them, you will quickly find the ideal chatbot for your site.