Create your AI agent on WhatsApp with Botnation
Automate your customer conversations, sales, and support where your users already communicate. Connect your WhatsApp Business account, configure your scenarios, and let your AI agent interact with your customers 24 hours a day.
The leading brands trust Botnation to roll out their conversational agents
Why choose WhatsApp for your customer experience?
Why WhatsApp has become an essential channel!
With over 2 billion active users, WhatsApp is now one of the most natural communication channels for your customers.
They already use it every day to chat, ask for help or share information… and they expect the same simplicity when interacting with a brand. This channel offers exceptional performance:
• 98% message open rate, a level impossible to achieve with email
• Less than 5 minutes average response time, making it one of the most responsive channels on the market.
WhatsApp provides an ideal conversational experience for converting, responding to enquiries, following up and building loyalty without friction. Businesses that integrate WhatsApp into their customer journey quickly see an increase in engagement, satisfaction and sales performance.
What your AI agent can do on WhatsApp
Need to integrate it with your CRM, ERP, internal tools, or ChatGPT? Botnation connects to your entire ecosystem and offers secure, scalable, and fully customisable integrations, without compromise.
Génération de Leads
Capter les leads directement dans les messages directs ou les conversations WhatsApp.
E-commerce
Recommend, follow up, convert: boost your results with recovered baskets, confirmed purchases and orders flooding in.
Client Support
Answer frequently asked questions, automate responses to recurring questions, and transfer calls to the appropriate departments.
Human Resources
Preselect candidates, gather information, automate appointments, follow up with candidates
Companies have deployed an automated WhatsApp agent with Botnation.
From lead generation to customer service to online sales, discover how businesses are using Botnation to automate, scale, and engage.
Analysis and comprehension of voice messages
Your users love sending voice messages. Your AI agent transcribes them instantly (speech-to-text) and can also respond verbally (text-to-speech) for a more natural exchange.
This enables:
• Save time on complex requests
• Understand the customer’s real intention
• Provide a more human and faster experience
• Smart auto-replies
Your bot responds in real time to all questions received: products, delivery times, prices, return policy, order tracking, etc.
The AI adapts its responses based on:
– The context of the conversation
– The customer’s history
– Your internal data (catalogue, processes, opening hours, etc.)
DIDIER AUBERT
Founder & Director AutoEasy
Botnation is my competitive advantage.
I have internalized all the knowledge of our entire management team (founders, network coordinators, network assistants, etc.) and made it available 24/7 in an AI chatbot. The management team saves valuable time to focus more on higher value-added tasks! The AI Agent answers 80% of recurring questions from our franchisees, which has allowed us to significantly reduce emails and phone calls.
CONVERSATIONAL MODELS
Centralised management of WhatsApp templates
From Botnation, you can manage all your WhatsApp Business templates:
Creation
Validation
Updating
Performance tracking
Ideal for transactional messages, notifications, abandoned basket reminders, or marketing campaigns.
HYBRID AI + HUMAN AGENT
Push campaigns (marketing, information, follow-up)
You can send targeted campaigns directly on WhatsApp:
Segmented audiences
Promotions
Product launches
Inactivity reminders
Alerts or informational messages
With a read rate close to 100%, WhatsApp becomes your most effective activation channel.
Discover more channels
Connect Botnation
to your tools, channels and data.
From WhatsApp to Shopify, HubSpot to Meta, Botnation synchronizes your customer interactions and marketing campaigns.
Discover more client cases
SNCF
The agent with 23 million messages that centralizes fares, services, and assistance for regional travelers
AutoEasy
How AutoEasy automated network support and streamlined communication with its franchisees
Essentiel Patrimoine & Viager
A conversational agent to qualify prospects in a highly human-centered market
Les Bains d'Alia
How Les Bains d'Alia digitised customer relations without losing the human touch with an AI chatbot
Advivo
How Advivo absorbs up to 3,000 discussions with its tenants every month thanks to a conversational agent
Fraisiers de France
How Fraisiers de France structured its e-commerce growth using a conversational agent
Monks Paris agency for MINI
MINI has deployed a conversational agent to engage its users and provide a seamless experience on social media.
Highly recommended by teams who use Botnation on a daily basis
Verified reviews shared by our customers, to help you make confident decisions.
Jean-Baptiste
User friendly
User-friendly, intuitive, a well-structured dashboard, a gentle learning curve... In short, Botnation offers a polished tool for hassle-free bot creation and development.
Cédric
Simple and effective
I was able to get to grips with this tool quickly. On the very day I signed up, I managed to get a working chatbot online 🙂
Anaïs
Excellent AI agent solution that I have been working with for two years. I highly recommend it.
Cyprien
Excellent tool
An excellent tool that requires no coding knowledge and has responsive and knowledgeable customer service!
Paul
Excellent platform and great team!
Khadija
I recommend it 100%!
It was the first time I had managed a chatbot on my own, and honestly, I couldn't have asked for anything better! The tool is extremely intuitive and effective, and above all, the team is top-notch. My chatbot is running smoothly now, and that changes everything!
Richard
An extremely reliable platform that will help you. The easiest way to create and learn more about Facebook Messenger chatbots.
William
Delighted with my experience with Botnation
The various stakeholders are competent and responsive. Excellent interpersonal skills. I highly recommend it.
Éric
French, GDPR compliant, and meets my needs
I tested other platforms, and this one is the best suited to my needs. I wanted a chatbot on my website, and I wanted to be sure that my data was in good hands. They are French and GDPR compliant. That was a deciding factor when choosing a provider. The interface is simple and practical. Nothing to complain about.
Loïc
Good agency - responsive, close to its customers, based in France
Marion
I have been a Botnation customer for several years and highly recommend them!
I have tested several other platforms. This one is by far the simplest, most intuitive, most accessible, and yet the most comprehensive. Customer service is extremely responsive. They help you out, advise you, and respond very quickly. In summary, a top-notch platform and a top-notch team: if you're looking to create a robot, you've found the ideal tool!
An intuitive, eco-friendly, scalable, and no-code platform powered by 14 proprietary algorithms that work for you.
Frequently asked questions
Why use WhatsApp rather than email or live chat?
WhatsApp offers significantly higher open and response rates than email. Conversations are instantaneous, more natural and better perceived by users, making it an ideal channel for conversion, support and loyalty.
What types of businesses can use WhatsApp with Botnation?
E-commerce businesses, franchise networks, SaaS start-ups, service companies, recruitment agencies and event organisers. Any organisation that regularly communicates with its customers or prospects can benefit from WhatsApp.
What can an AI agent automate on WhatsApp?
A Botnation AI agent can handle lead generation, qualification, customer support, FAQs, notifications, basket reminders, order tracking, and appointment scheduling.
See all questions
Can you sell directly via WhatsApp?
Yes. WhatsApp can support users throughout their purchasing journey: product recommendations, responses to objections, basket reminders and redirection to the payment page or e-commerce site.
Does the WhatsApp bot completely replace a human being?
Yes. Botnation is based on the official WhatsApp Business API, ensuring compliance, stability, and security of exchanges.
Does Botnation use the official WhatsApp Business API?
Oui. Botnation est basé sur l’API officielle WhatsApp Business, garantissant la conformité, la stabilité et la sécurité des échanges.
Can you manage voice messages on WhatsApp?
Yes. The AI agent can analyse voice messages (speech-to-text) and respond via text or voice message (text-to-speech), for a more natural conversational experience.
Can marketing campaigns be launched on WhatsApp?
Yes. Botnation allows you to launch targeted push campaigns: promotions, reminders, information, notifications, or transactional messages.
Is this compliant with the GDPR?
Yes. Botnation is designed to comply with the GDPR: consent management, data security and transparency of processing.
